Remarkable Service

Remarkable Service

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  • Author: The Culinary Institute of America
  • Publisher: John Wiley & Sons
  • ISBN: 0470197404
  • Category : Cooking
  • Languages : en
  • Pages : 304

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.


Remarkable Service

Remarkable Service

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  • Author: The Culinary Institute of America (CIA)
  • Publisher: Wiley Global Education
  • ISBN: 1118805402
  • Category : Cooking
  • Languages : en
  • Pages : 307

Remarkable Service has been a leading guide to restaurant service techniques and principles for the past decade. In its all-new edition , a complete reorganized and updated look at table service and foodservice management is provided, including everything from setting up a dining room and taking orders to executing wine service and handling customer complaints. Remarkable Service, Third Edition features all-new photography throughout, as well as a foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world-class service. New “Scripts for Service Scenarios” throughout the book provide real-world examples to help readers practice tasks like taking a reservation, recommending a dish, and communicating with kitchen staff. This text is a vital resource for culinary professional, meant to be used as both a development tool for lifelong learning and an essential text for those taking table service and dining room management courses.


Remarkable Service

Remarkable Service

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  • Author: The Culinary Institute of America (CIA)
  • Publisher: John Wiley & Sons
  • ISBN: 1118116879
  • Category : Cooking
  • Languages : en
  • Pages : 304

A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.


Customer Loyalty Guaranteed

Customer Loyalty Guaranteed

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  • Author: Chip R Bell
  • Publisher: Adams Media
  • ISBN: 9781598694680
  • Category : Business & Economics
  • Languages : en
  • Pages : 0

Amidst a wealth of products and services, customers are hearing one message more consistently than ever before: "Buy from us...or not...your business isn't that important." How are companies sending the message? By giving their customers boring, apathetic, impatient, and uninspired service. An organization's commercial success is incumbent upon making customers feel valued. Customer Loyalty Guaranteed shows leaders at all levels how to awaken the "spirit to serve" in every employee. Included are: * The seven customer service personalities that build unbreakable customer loyalty--and how to manage them * Leadership practices that organizations must embrace to be service superstars * Practices for maintaining remarkable service over the longterm Customer service gurus Chip Bell and John Patterson provide fresh concepts on how organizations must deal with today's "new" customer, and show companies how to infuse their organizations with passion that customers will connect to. AUTHOR: Chip R. Bell (Dallas, TX) is founder of the Dallas-based Chip Bell Group and one of the nation's leading experts on customer service. Leadership Excellence magazine named him one of the 50 most influential leadership authorities in the United States. His previous books, including Magnetic Service, Customers as Partners, and Managing Knock Your Socks Off Service, have all been on bestseller lists and widely translated around the world. John R. Patterson (Atlanta, GA) is founder and President of the Atlanta-based Progressive Insights, a Chip Bell Group alliance partner. His consulting practice specializes in helping organizations manage complex culture change built around customer and employee loyalty. His articles have appeared in Customer Relationship Management and Leadership Excellence.


Remarkable Banquet Service

Remarkable Banquet Service

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  • Author: Ezra Eichelberger
  • Publisher: Wiley
  • ISBN: 9781118412039
  • Category : Business & Economics
  • Languages : en
  • Pages : 0

Teaching a true commitment to highest-quality service as the most important component of executing successful banquets The catering and events market is expanding rapidly, making superior service an absolute necessity for distinction and successful branding in the event planning industry. Remarkable Banquet Service provides catering and event professionals with straightforward advice on all aspects of exemplary banquet service. This resource covers everything from food and beverage service skills—such as setting up a buffet, butler service, tray service, pouring wine, and clearing tables—to managing staff and coordinating with vendors such as florists, wedding planners, and musicians. Throughout, key service points are illustrated, such as buffet setup, proper plate handling, and synchronized service techniques, as well as guidelines for handling specific events, including business luncheons, fund-raising events, bar and bat mitzvahs, weddings, and wine-tasting dinners. Step-by-step techniques are accompanied by 100 photos, 40 illustrations, and 10 reproductions of menus, taking all the guesswork out of organizing and managing remarkable—and profitable—banquets and events. Valuable as a modern reference guide and refresher for restaurant chains, hotels, and other foodservice operations that require staff to deliver consistently outstanding service


Exceptional Service, Exceptional Profit

Exceptional Service, Exceptional Profit

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  • Author: Leonardo Inghilleri
  • Publisher: AMACOM
  • ISBN: 0814415393
  • Category : Business & Economics
  • Languages : en
  • Pages : 190

What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.


The Unstuck Church

The Unstuck Church

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  • Author: Tony Morgan
  • Publisher: Thomas Nelson
  • ISBN: 0718094476
  • Category : Religion
  • Languages : en
  • Pages : 225

Acclaimed church leader, blogger, founder and chief strategic officer of The Unstuck Group, Tony Morgan unpacks the lifecycle of a typical church, identifies characteristics of each phase, and provides practical next steps a church can take to move towards sustained health. Think about your church for a moment. Is it growing? Is it diminishing? Is it somewhere in between? Acclaimed church leader, blogger, and founder and chief strategic officer of The Unstuck Group, Tony Morgan has identified the seven stages of a church's lifecycle that range from the hopeful and optimistic days of launch, to the stagnating last stages of life support. Regardless of the stage in which you find your church, it carries with it the world's greatest mission—to "go and make disciples of all the nations . . ." With eternity at stake the Church should be doing most everything within its power to see lives changed forever. The Church should strive for the pinnacle of the lifecycle, where they are continually making new disciples and experiencing what Morgan refers to as "sustained health." In The Unstuck Church, Morgan unpacks each phase of the church lifecycle, and offers specific and strategic next steps the church leader can take to find it's way to sustained health . . . and finally become unstuck. The Unstuck Church is a call for honest an assessment of where your church sits on the lifecycle, and a challenge to move beyond it.


Remarkable!

Remarkable!

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  • Author: Dr. Randy Ross
  • Publisher: Baker Books
  • ISBN: 1493403095
  • Category : Business & Economics
  • Languages : en
  • Pages : 177

When it comes to qualities such as passion, enthusiasm, energy, and creativity, the majority of the American workforce could be described as "severely lacking." Too many people just go through the motions, viewing work as something they have to do rather than something they love to do. This translates into lackluster performance, lost opportunities, and a staggering loss of profits. So how does a team leader turn a business-as-usual team into a remarkable one? Remarkable! is an entertaining and enlightening business parable that has the power to turn any team around. Through the humorous and eye-opening story of Dusty, leaders will discover how to build a culture that inspires team members to bring the best of who they are to the table every day. Addressing the three dimensions of culture--values, beliefs, and behaviors--Remarkable! introduces readers to the Four Maxims of Value Creation: creativity, positivity, sustainability, and responsibility. It shows leaders the most effective ways to cultivate these qualities in their team members and how to craft a corporate culture where people can thrive.


Remarkable

Remarkable

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  • Author: David Kronfeld
  • Publisher: BenBella Books
  • ISBN: 1953295630
  • Category : Business & Economics
  • Languages : en
  • Pages : 465

WALL STREET JOURNAL AND PUBLISHERS WEEKLY BESTSELLER Discover the Remarkable way to supercharge and accelerate your career. Become the most valuable team player in your company, climb the ladder as a top performer, and gain the utmost recognition and respect from your peers and superiors. A comprehensive guide to what really counts and isn’t taught in business school, Remarkable is the first and last professional playbook you’ll ever need. Step-by-step advice takes you from the early stages of a business career to the top-level executive position. Follow the journey, lessons, and remarkable insights of an executive who has seen it all, and now offers pragmatic and infallible wisdom that you can use immediately. David Kronfeld has mentored professionals and executives who now lead successful careers. He’s been a management consultant with Booz Allen, a corporate executive, and the founder and chairman of JK&B Capital, a leading venture capital firm. His extensive top management experience and sitting on boards of directors means he’s been actively involved with the highest priority challenges facing dozens of companies. He’s championed strategies that flourished, helmed businesses that thrived, and knows what makes leaders prosper or fail. Be it hiring or firing, he’s decided the fates of employees and managers at all levels, including CEOs. Within Remarkable, David Kronfeld offers his incomparable life lessons, experience, and proven insight for your entire career, from entry level skills—writing a great resume, performing well on interviews, how to get promoted—to the management-level expertise that covers becoming a better negotiator, employer, and company leader. With his extensive guidance, you’ll learn how to accelerate your career and powerfully impact your effectiveness and career trajectory.


Remarkable Record of Job

Remarkable Record of Job

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  • Author: Henry Morris
  • Publisher: New Leaf Publishing Group
  • ISBN: 0890512922
  • Category : Religion
  • Languages : en
  • Pages : 105

Far from a myth or fable, the majestic Book of Job stands forever as a genuine historical account of a man assaulted by the accuser, Satan, and redeemed by a loving God. The author asserts further that Job's ancient account (possibly the oldest book in the Bible, apart from Genesis) is scientifically reliable, touching on aspects of nature that prove man's early knowledge of the universe was more highly sophisticated than many believe today. While this commentary emphasizes that we are not told in the Book of Job why humans suffer, there is sufficient evidence to help us understand that God is indeed interested in us.