Mediation Pocketbook

Mediation Pocketbook

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  • Author: Richard Boardman
  • Publisher: Management Pocketbooks
  • ISBN: 1908284382
  • Category : Self-Help
  • Languages : en
  • Pages : 131

Early intervention in a dispute, before the disagreement escalates, is often the most effective form of mediation. Consequently, the line manager or supervisor responsible for those individuals at loggerheads is frequently the best person to spot a growing problem and then to intervene. The Mediation Pocketbook will help such managers to understand what creates and sustains conflict and describes a step-by-step approach for dealing with it. The book sets out the skills that are required and what tools and techniques are available and how they can be deployed to achieve positive outcomes. The ideas and methods featured will also be helpful to HR specialists and those people with training in the subject, for when a problem demands formal mediation procedures. Individuals facing conflict and the need to persuade others to see their point of view will also benefit from the practical advice. Conflict in the workplace causes dissatisfaction and demotivation which in turn leads to greater absenteeism and affects performance. Resolving disputes constructively, rather than simply persuading people to 'agree to differ', will impact positively throughout the organisation.


Holding the Calm

Holding the Calm

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  • Author: Hesha Abrams
  • Publisher: National Geographic Books
  • ISBN: 1523001933
  • Category : Business & Economics
  • Languages : en
  • Pages : 0

Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments. How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict. Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to Speak into the ears that hear you Be the grown-up in the room Listen to what is not said Create small, winnable victories Practical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don’t need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.


Discipline & Grievance Pocketbook

Discipline & Grievance Pocketbook

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  • Author: Ruth Sangale
  • Publisher: Management Pocketbooks
  • ISBN: 1907077960
  • Category : Business & Economics
  • Languages : en
  • Pages : 130

Grievances and disciplinary matters are immensely disruptive and time-consuming, and most managers struggle to know how to deal with them. The Discipline & Grievance Pocketbook offers practical help. It stresses the importance of understanding the root causes of conflict and identifies the management practices that need to be in place in order to help prevent problems arising. The book first looks at how staff issues can be resolved informally, through mediation, and then goes on to describe the formal procedures for both grievance and disciplinary cases before finally dealing with the dismissal process. Informative case studies bring author Ruth Sangale's advice sharply into focus.


People Managers

People Managers

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  • Author: Ian Fleming
  • Publisher: Pocketbooks
  • ISBN: 1908284501
  • Category : Business & Economics
  • Languages : en
  • Pages : 114

Describes ways to manage difficult people and their problems. Problem areas include: the poor performer, difficult individual, reluctant team player, persistent late-comer, slow learner, isolated individual and unsupportive boss.


JCT Contract Administration Pocket Book

JCT Contract Administration Pocket Book

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  • Author: Andrew Atkinson
  • Publisher: Routledge
  • ISBN: 1317525973
  • Category : Technology & Engineering
  • Languages : en
  • Pages : 236

Successfully managing your JCT contracts is a must, and this handy reference is the swiftest way to doing just that. Making reference to best practice throughout, the JCT Standard Building Contract SBC/Q and DB used as examples to take you through all the essential contract administration tasks, including: Procurement paths Payment Final accounts Progress, completion and delay Subcontracting Defects and quality control In addition to the day to day tasks, this also gives you an overview of what to expect from common sorts of dispute resolution under the JCT, as well as a look at how to administer contracts for BIM-compliant projects. This is an essential starting point for all students of construction contract administration, as well as practitioners needing a handy reference to working with the JCT.


Architect's Legal Pocket Book

Architect's Legal Pocket Book

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  • Author: Matthew Cousins
  • Publisher: Routledge
  • ISBN: 1351378007
  • Category : Architecture
  • Languages : en
  • Pages : 323

A little book that’s big on information, the Architect’s Legal Pocket Book is the definitive reference guide on legal issues for architects and architectural students. This handy pocket guide covers key legal principles which will help you to quickly understand the law and where to go for further information. Now in its third edition, this bestselling book has been fully updated throughout to provide you with the most current information available. Subjects include contract administration, building legislation, planning, listed buildings, contract law, negligence, liability and dispute resolution. This edition also contains new cases and legislation, government policy, contract terms and certificates including the RIBA contract administration certificates, inspection duties and practical completion, The Building a Safer Future, Proposals for Reform of the Building Safety Regulatory System Report, the Hackitt review, the Report of the Independent Inquiry into the Construction of Edinburgh Schools and practical issues facing architects. Illustrated with clear diagrams and featuring key cases, this is a comprehensive guide to current law for architects and an invaluable source of information. It is a book no architect should be without.


Quantity Surveyor's Pocket Book

Quantity Surveyor's Pocket Book

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  • Author: Duncan Cartlidge
  • Publisher: Taylor & Francis
  • ISBN: 1315519321
  • Category : Technology & Engineering
  • Languages : en
  • Pages : 481

The third edition of the Quantity Surveyor’s Pocket Book has been updated in line with NRM1, NRM2 and NRM3, and remains a must-have guide for students and qualified practitioners. Its focused coverage of the data, techniques and skills essential to the quantity surveying role makes it an invaluable companion for everything from initial cost advice to the final account stage. Key features and updates included in this new edition: an up-to-date analysis of NRM1, 2 and 3; measurement and estimating examples in NRM2 format; changes in procurement practice; changes in professional development, guidance notes and schemes of work; the increased use of NEC3 form of contract; the impact of BIM. This text includes recommended formats for cost plans, developer’s budgets, financial reports, financial statements and final accounts. This is the ideal concise reference for quantity surveyors, project and commercial managers, and students of any of the above.


JCT Contract Administration Pocket Book

JCT Contract Administration Pocket Book

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  • Author: Andy Atkinson
  • Publisher: Routledge
  • ISBN: 1000292983
  • Category : Law
  • Languages : en
  • Pages : 207

This book is quite simply about contract administration using the JCT contracts. The key features of the new and updated edition continue to be its brevity, readability and relevance to everyday practice. It provides a succinct guide written from the point of view of a construction practitioner, rather than a lawyer, to the traditional form of contract with bills of quantities SBC/Q2016, the design and build form DB2016 and the minor works form MWD2016. The book broadly follows the sequence of producing a building from the initial decision to build through to completion. Chapters cover: Procurement and tendering Payments, scheduling, progress and claims Contract termination and insolvency Indemnity and insurance Supply chain problems, defects and subcontracting issues Quality, dealing with disputes and adjudication How to administer contracts for BIM-compliant projects JCT contracts are administered by a variety of professionals including project managers, architects, engineers, quantity surveyors and construction managers. It is individuals in these groups, whether experienced practitioner or student, who will benefit most from this clear, concise and highly relevant book.


Quantity Surveyor's Pocket Book

Quantity Surveyor's Pocket Book

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  • Author: Duncan P. Cartlidge
  • Publisher: Routledge
  • ISBN: 0415501105
  • Category : Architecture
  • Languages : en
  • Pages : 442

"Now substantially revised and fully up-to-date with NRM1 and NRM2, the Quantity Surveyor's Pocket Book remains the essential reference for newly qualified and student quantity surveyors. Outlines all of the practical skills, contractual and management techniques needed in the profession with a no-nonsense approach"--


Restorative Justice Pocketbook

Restorative Justice Pocketbook

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  • Author: Margaret Thorsborne
  • Publisher: Management Pocketbooks
  • ISBN: 1908284900
  • Category : Self-Help
  • Languages : en
  • Pages : 130

Schools that have adopted the ancient principles of restorative justice in their approach to behaviour management report better relationships with young people, greater engagement in learning and a greater development of social and emotional competence among learners. No surprise, then, that interest in restorative practices is growing. It's all about relationships. Wrongdoing is viewed through a 'relational lens'. All those responsible for and affected by the behaviour are involved in solving the problem. Working in conference with a teacher/facilitator, participants come to understand the harm done to people and relationships. Accepting that such harm creates obligations and liabilities, they then focus on repairing the damage and putting things right. Expert practitioners Margaret and David provide a thorough grounding in restorative practice, with worked examples and easy-to-follow teacher scripts to get you started. If RJ is new to you, you'll be a convert in no time! 'Concise, comprehensive and accessible, this book is an essential companion for any school beginning its restorative journey and an aide-memoire for those already embarked.' Mick Levens, Deputy Head, Forest Hill School 'I welcome this pocketbook as a practical and clear guide for school staff on using the spectrum of restorative practices with pupils.' Graham Robb, Education Consultant and Youth Justice Board member 'If you're searching for the 'something' in the 'something must done' be mantra, you should read this book. It de-mystifies the use of restorative approaches in schools, clearly and simply outlining theory and practice, as well as offering a persuasive case for change. Its straightforward, informative style and common-sense, step-by-step approach make it essential and enjoyable reading for both new and experienced practitioners.' Si?n Williams, Behaviour Inclusion Co-ordinator, London Borough of Lewisham