ITIL Service Strategy

2011
ITIL Service Strategy

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  • Author: Great Britain. Cabinet Office
  • Publisher: Stationery Office/Tso
  • ISBN: 9780113313044
  • Category : Business & Economics
  • Languages : en
  • Pages : 483

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

ITIL Small-scale Implementation

2006-01-26
ITIL Small-scale Implementation

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  • Author: Sharon Taylor
  • Publisher: The Stationery Office
  • ISBN: 9780113309801
  • Category : Business & Economics
  • Languages : en
  • Pages : 116

Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).

An Introductory Overview of ITIL V3

2009-01-01
An Introductory Overview of ITIL V3

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  • Author: Alison Cartlidge
  • Publisher:
  • ISBN: 9780955124587
  • Category :
  • Languages : en
  • Pages : 55

ITIL®4

2019
ITIL®4

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  • Author: Jan van Bon
  • Publisher: Van Haren
  • ISBN: 9401804400
  • Category : Education
  • Languages : en
  • Pages :

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business. Bron: Flaptekst, uitgeversinformatie.

The Official Introduction to the ITIL Service Lifecycle

2007-05-30
The Official Introduction to the ITIL Service Lifecycle

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  • Author: OGC - Office of Government Commerce
  • Publisher: The Stationery Office
  • ISBN: 9780113310616
  • Category : Business & Economics
  • Languages : en
  • Pages : 256

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Foundations of ITIL®

2007-09-09
Foundations of ITIL®

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  • Author: Jan van Bon
  • Publisher: Van Haren
  • ISBN: 9087530579
  • Category : Education
  • Languages : en
  • Pages : 382

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition]

2013-02-05
ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition]

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  • Author: Stationery Office
  • Publisher:
  • ISBN: 9780113313587
  • Category :
  • Languages : en
  • Pages : 158

This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

ITIL V3 guide to software asset management

2009-07-15
ITIL V3 guide to software asset management

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  • Author: Colin Rudd
  • Publisher: Stationery Office
  • ISBN: 9780113311064
  • Category : Business & Economics
  • Languages : en
  • Pages : 0

Appropriate for anyone involved in the governance, management and use of software assets within an organisation, 'ITIL V3 Guide to Software Asset Management' contains a practical approach to the management of software assets.Aligned with ITIL V3 and ISO/IEC 20000, this book has been developed to assist with the implementation and maintenance of all the necessary Software Asset Management (SAM) processes and procedures. It gives realistic and pragmatic suggestions for the content of a business case for SAM within an organisation.It provides readers with advice and guidance on the roles involved, together with templates and examples of some of the key documents. Includes examples of a SAM business case, the contents of a software policy, a policy on the use of hardware and software, and an acknowledgement of hardware/software policy.

ITIL V3 foundation handbook

2009-06-16
ITIL V3 foundation handbook

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  • Author: Office of Government Commerce
  • Publisher: The Stationery Office
  • ISBN: 9780113311972
  • Category : Business & Economics
  • Languages : en
  • Pages : 196

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.

ITIL Foundation Exam Study Guide

2012-08-15
ITIL Foundation Exam Study Guide

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  • Author: Liz Gallacher
  • Publisher: John Wiley & Sons
  • ISBN: 1119943647
  • Category : Computers
  • Languages : en
  • Pages : 420

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.