The Tyranny of Metrics

The Tyranny of Metrics

How the obsession with quantifying human performance threatens our schools, medical care, businesses, and government

Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself. The result is a tyranny of metrics that threatens the quality of our lives and most important institutions. In this timely and powerful book, Jerry Muller uncovers the damage our obsession with metrics is causing-and shows how we can begin to fix the problem.

Filled with examples from education, medicine, business and finance, government, the police and military, and philanthropy and foreign aid, this brief and accessible book explains why the seemingly irresistible pressure to quantify performance distorts and distracts, whether by encouraging "gaming the stats" or "teaching to the test." That's because what can and does get measured is not always worth measuring, may not be what we really want to know, and may draw effort away from the things we care about. Along the way, we learn why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But metrics can be good when used as a complement to-rather than a replacement for-judgment based on personal experience, and Muller also gives examples of when metrics have been beneficial.

Complete with a checklist of when and how to use metrics, The Tyranny of Metrics is an essential corrective to a rarely questioned trend that increasingly affects us all.

  • Format: Hardback | 240 pages
  • Dimensions: 140 x 216 x 25.4mm | 765g
  • Publication date: 09 Mar 2018
  • Publisher: Princeton University Press
  • Publication City/Country: New Jersey, United States
  • Language: English
  • ISBN10: 0691174954
  • ISBN13: 9780691174952
  • Bestsellers rank: 68,099

More Books:

The Tyranny of Metrics
Language: en
Pages: 248
Authors: Jerry Z. Muller
Categories: Business & Economics
Type: BOOK - Published: 2019-04-30 - Publisher: Princeton University Press

How the obsession with quantifying human performance threatens business, medicine, education, government—and the quality of our lives Today, organizations of
Adaptive Ethics for Digital Transformation
Language: en
Pages: 379
Authors: Mark Schwartz
Categories: Business & Economics
Type: BOOK - Published: 2023-07-25 - Publisher: IT Revolution

Digital transformation doesn't just raise ethical issues, it—in itself—is an ethical shift. Business leaders today are struggling to manage conflicting impe
Language: en
Pages: 294
Authors: Amanda Goodall
Categories: Business & Economics
Type: BOOK - Published: 2023-06-22 - Publisher: Hachette UK

What makes a leader credible? Who would be an expert in a world where expertise is under siege? Hard-won know-how and experience seem to count for nothing in th
Minds Wide Shut
Language: en
Pages: 345
Authors: Gary Saul Morson
Categories: Business & Economics
Type: BOOK - Published: 2023-01-31 - Publisher: Princeton University Press

A timely exploration of intellectual dogmatism in politics, economics, religion, and literature—and what can be done to fight it Polarization may be pushing d
After Disruption
Language: en
Pages: 225
Authors: Trevor Owens
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2024-05-06 - Publisher: University of Michigan Press

The digital age is burning out our most precious resources and the future of the past is at stake. In After Disruption: A Future for Cultural Memory, Trevor Owe
The New Metrics
Language: en
Pages: 160
Authors: Elaine M. Lasda
Categories: Reference
Type: BOOK - Published: 2019-08-19 - Publisher: Emerald Group Publishing

New methods in bibliometrics and alternative metrics provide us with information about research impact at both increasingly granular and global levels. Here, ed
The Product Diploma
Language: en
Pages: 223
Authors: Davis Treybig
Categories: Computers
Type: BOOK - Published: 2019-05-16 - Publisher: Davis Treybig

The complete guide on landing a job as an Associate Product Manager (APM). Two former Google APMs share everything they wish they knew when they were applying f
Metrics at Work
Language: en
Pages: 268
Authors: Angèle Christin
Categories: Computers
Type: BOOK - Published: 2020-06-30 - Publisher: Princeton University Press

From Circulation Numbers to Web Analytics: Journalists and their Readers in the United States and France -- Utopian Beginnings: A Tale of Two Websites -- Enteri
Identity, Ignorance, Innovation
Language: en
Pages: 288
Authors: Matthew d'Ancona
Categories: Political Science
Type: BOOK - Published: 2021-03-18 - Publisher: Hachette UK

'D'Ancona makes his case well... The book is well written and thoughtful' -- The Times 'A heartfelt attempt to renew liberal ideals for the coming decades... Ho
Rivista di Estetica 84
Language: en
Pages: 188
Authors: AA.VV.
Categories: Philosophy
Type: BOOK - Published: 2024-01-24 - Publisher: Rosenberg & Sellier

Although, in social ontology, the nature of money has been extensively studied, little has been said about the nature of other entities populating the financial