Sales: Games and Activities for Trainers

Sales: Games and Activities for Trainers

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  • Author: John A. Woods
  • Publisher: McGraw-Hill Education
  • ISBN: 9780070718470
  • Category : Business & Economics
  • Languages : en
  • Pages : 0

Games and other classroom activities can make training more fun, memorable, and effective. Sales Games and Activities for Trainers is the most useful—and complete—collection of games, role-plays, activities, and other skill-building exercises ever collected for increasing the effectiveness of sales training. There are games and activities covering all aspects of selling, from making presentations to handling objections.


The Big Book of Sales Games

The Big Book of Sales Games

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  • Author: Peggy Carlaw
  • Publisher: McGraw-Hill Education
  • ISBN: 9780071343367
  • Category : Business & Economics
  • Languages : en
  • Pages : 244

Another book in the bestselling "Big Book of Business Games Series,"The Big Book of Sales Games delivers dozens of 5-20 minute games and activities designed to motivate salespeople, teach key selling principles, or just liven up a sales meeting.


Best Practices in Customer Service

Best Practices in Customer Service

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  • Author: John A. Woods
  • Publisher: AMACOM Div American Mgmt Assn
  • ISBN: 9780814415795
  • Category : Consumers' leagues
  • Languages : en
  • Pages : 436


The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

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  • Author: Mary Scannell
  • Publisher: McGraw Hill Professional
  • ISBN: 0071743669
  • Category : Business & Economics
  • Languages : en
  • Pages : 240

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.


Sales Training Games

Sales Training Games

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  • Author: Graham Roberts-Phelps
  • Publisher: Routledge
  • ISBN: 1351902237
  • Category : Business & Economics
  • Languages : en
  • Pages : 144

Selling is a skill that should not be limited to sales staff. Customer service, or other support staff, could all benefit from developing an awareness of and an ability to sell to customers. Also, the opportunity for developing those skills should not be limited to sales training workshops. Here, at last, is a mix of over 80 games, exercises and ideas that can be used to develop sales, customer service and other staff. They range from simple ’skill boosters’ for coaching sessions or team meetings, through icebreakers, energizers and selling quizzes to full blown role plays and case studies. The principle at the heart of all the material is that games and exercises should be generic - transferable across different organizations and sales situations - and that they should use an 'open content' approach. This means that participants must supply their own examples and experiences, to make the material immediately and completely relevant. This collection of games and exercises will enable sales managers or trainers to: ¢ develop their people with confidence, secure in the knowledge that all of the material has been thoroughly road-tested on courses and seminars; ¢ ensure a flexible approach, varying their pace or style in response to the subject matter and their audience; ¢ reinforce the learning, using different formats of exercise to cover the same learning points; ¢ train (rather than talk), using the material to encourage people to start using what they already know.


Course Design Strategy

Course Design Strategy

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  • Author: Ethan Honary
  • Publisher: Skills Converged Publishing
  • ISBN: 1838495312
  • Category : Business & Economics
  • Languages : en
  • Pages : 321

This book is packed with strategies and insights that will help you design better training courses. It focuses on how people learn as the key factor in making design decisions. The book shows you how to design a good course for any field, no matter what medium you use to deliver it. Learn how the brain works, how people forget, how to gain and maintain attention and how to make a subject interesting. Then use the easy-to-follow guidelines to design strategically by increasing curiosity, making content emotional, making learners practise what they have learned and using failure as a teaching tool. The art of designing a course and making people learn is mastered through practical experience of running courses; the science is gained by evidence-based research on how people learn. The book combines the two, offering many examples and studies in cognitive psychology, neuroscience, instructional design and training the trainer. You will find lots of examples and studies in the book that provide insights that may not be obvious but that lead to important design decisions. They will change forever how you think about training design and delivery and help you design courses that your learners will love. In Course Design Strategy, you will learn: · How to make content memorable · What learners expect from a course · How people learn and forget, and why this should be the cornerstone of any course design · How to use eureka moments and eureka concepts as the building blocks of course design · How to make content easy to learn · Why the presence of a feedback loop is crucial to learning · How to use exercises and tests to enhance learning


Creativity Games for Trainers: A Handbook of Group Activities for Jumpstarting Workplace Creativity

Creativity Games for Trainers: A Handbook of Group Activities for Jumpstarting Workplace Creativity

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  • Author: Robert Epstein
  • Publisher: McGraw Hill Professional
  • ISBN: 9780070213630
  • Category : Business & Economics
  • Languages : en
  • Pages : 308

Games to Jumpstart workplace creativity. Dr. Robert Epstein's Creativity Games for Trainers arms you with 30 innovative, entertaining games guaranteed to enhance creativity in any organizational setting. Use them to develop creativity workshops or to breathe life into any training sessions. Each ready-to-use activity comes complete with lists of required and optional materials, time recommendations, reproducible handouts, follow-up discussion questions, and other essential information. You'll also find simple instructions for customizing exercises to different settings. . .data collection forms to help measure and track success. . .special ``challenge exercises'' that help participants develop their own games. . .and unique ``application exercises'' to assist users in promoting creativity on their own.


Customer Service Best Practices

Customer Service Best Practices

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  • Author: Ron Zemke
  • Publisher: Human Resource Development
  • ISBN: 9780874254433
  • Category : Business & Economics
  • Languages : en
  • Pages : 502


The Little Book of Restorative Teaching Tools

The Little Book of Restorative Teaching Tools

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  • Author: Lindsey Pointer
  • Publisher: Simon and Schuster
  • ISBN: 1680995898
  • Category : Education
  • Languages : en
  • Pages : 120

Engaging Practices for Integrating Restorative Justice Principles in Group Settings As restorative practices spread around the world, scholars and practitioners have begun to ask very important questions: How should restorative practices be taught? What educational structures and methods are in alignment with restorative values and principles? This book introduces games as an effective and dynamic tool to teach restorative justice practices. Grounded in an understanding of restorative pedagogy and experiential learning strategies, the games included in this book provide a way for learners to experience and more deeply understand restorative practices while building relationships and improving skills. Chapters cover topics such as: Introduction to restorative pedagogy and experiential learning How a restorative learning community can be built and strengthened through the use of games and activities How to design games and activities for teaching restorative practices How to design, deliver, and debrief an activity-based learning experience In-depth instructions for games and activities for building relationships, understanding the restorative philosophy, and developing skills in practice An ideal handbook for educators, restorative justice program directors and trainers, consultants, community group leaders, and anyone else whose work draws people together to resolve disagreements or address harm, this book will serve as a catalyst for greater creativity and philosophical alignment in the teaching of restorative practices across contexts.


The Science of Selling

The Science of Selling

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  • Author: David Hoffeld
  • Publisher: Penguin
  • ISBN: 0143129333
  • Category : Business & Economics
  • Languages : en
  • Pages : 289

The Revolutionary Sales Approach Scientifically Proven to Dramatically Improve Your Sales and Business Success Blending cutting-edge research in social psychology, neuroscience, and behavioral economics, The Science of Selling shows you how to align the way you sell with how our brains naturally form buying decisions, dramatically increasing your ability to earn more sales. Unlike other sales books, which primarily rely on anecdotal evidence and unproven advice, Hoffeld’s evidence-based approach connects the dots between science and situations salespeople and business leaders face every day to help you consistently succeed, including proven ways to: - Engage buyers’ emotions to increase their receptiveness to you and your ideas - Ask questions that line up with how the brain discloses information - Lock in the incremental commitments that lead to a sale - Create positive influence and reduce the sway of competitors - Discover the underlying causes of objections and neutralize them - Guide buyers through the necessary mental steps to make purchasing decisions Packed with advice and anecdotes, The Science of Selling is an essential resource for anyone looking to succeed in today's cutthroat selling environment, advance their business goals, or boost their ability to influence others. **Named one of The 20 Most Highly-Rated Sales Books of All Time by HubSpot