Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People

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  • Author: Renee Evenson
  • Publisher: AMACOM
  • ISBN: 0814432999
  • Category : Business & Economics
  • Languages : en
  • Pages : 242

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success. Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal communication skills to back up your words Sample dialogues that demonstrate how phrasing improves interactions A five-step process for moving from conflict to resolution “Why This Works” sections that provide detailed explanations Button-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!


Summary of Renee Evenson's Powerful Phrases for Dealing with Difficult People

Summary of Renee Evenson's Powerful Phrases for Dealing with Difficult People

PDF Summary of Renee Evenson's Powerful Phrases for Dealing with Difficult People Download

  • Author: Everest Media,
  • Publisher: Everest Media LLC
  • ISBN: 1669389510
  • Category : Business & Economics
  • Languages : en
  • Pages : 40

Please note: This is a companion version & not the original book. Sample Book Insights: #1 When you’re forced to work with people you wouldn’t choose to be with, it can be difficult to maintain your composure and control your emotions. However, you must learn how to communicate assertively and constructively in order to resolve conflict. #2 During a staff meeting, Kate was presenting when one of her coworkers, Emma, interrupted and disagreed with what she was saying. As a result, Kate lost her concentration and confidence and found it difficult to regroup and get back on track. #3 When Kate accused Emma of always interrupting her, the conversation quickly escalated and went downhill. Both women spoke angrily, and there was no way to turn their banter into a constructive dialogue. #4 The number one rule when resolving conflict is to never start a conversation with the word you. It will immediately put the other person on the defensive. Instead, start a conversation with an I statement and explain how the other person’s behavior made you feel.


Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People

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  • Author:
  • Publisher:
  • ISBN:
  • Category :
  • Languages : en
  • Pages : 8


The Truth Doesn't Have to Hurt

The Truth Doesn't Have to Hurt

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  • Author: Deb Bright
  • Publisher: AMACOM
  • ISBN: 0814434827
  • Category : Business & Economics
  • Languages : en
  • Pages : 282

Nobody likes criticism. Handled poorly, it too often stings and breeds resentment-and most of us try to avoid it at all costs. But criticism-crafted carefully and communicated skillfully-promotes trust and respect, motivates individuals, and serves as a catalyst for change. It has the ability to turbocharge workplaces and careers. If that sounds far-fetched, it's because few understand how to properly give and receive the kind of critical feedback that brings positive results. The Truth Doesn't Have to Hurt rejuvenates this powerful but neglected art form. Executives, managers, team leaders-anyone who needs to temper praise with a dose of reality-will learn to: Deliver the truth and have it taken as helpful * Create an atmosphere of acceptance * Avoid mistakes that sabotage an exchange * Control how they receive criticism so they benefit-even if it's badly presented Ignoring problems or always saying nice things will only maintain the status quo. This research-backed book delivers proven techniques and tools for motivating people and triggering improvement-swiftly and painlessly.


Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

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  • Author: Susan Benjamin
  • Publisher: McGraw Hill Professional
  • ISBN: 9780071595124
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!


Leading the Unleadable

Leading the Unleadable

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  • Author: Alan Willett
  • Publisher: AMACOM
  • ISBN: 0814437613
  • Category : Business & Economics
  • Languages : en
  • Pages : 240

Every manager has to deal with difficult employees. However, what separates the great managers is their ability to turn them into productive team players. Control freaks. Narcissists. Slackers. Cynics. Their outbursts, irrational demands, gripes, and countless other disruptions need to be dealt with, and you are the unlucky one with that job description. This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with understanding a core truth: most people actually want to contribute results, not cause headaches. When the manager resets to that fundamental principle, the potential for change can reveal itself in even the most hopeless situations. Written by tech industry expert Alan Willett, Leading the Unleadable explains how to: Master the necessary mindset Explain the problem calmly in a short feedback session Get a commitment to change, then follow up Coach others to replicate the process Develop the situational awareness required to spot future trouble before it hits Are you a great manager? Of course you believe you are. So don’t just put up with your difficult employees. Anyone can do that. Turn them into the tremendous team players everyone wants them to be!


Mindful Communication For Dealing With Difficult People

Mindful Communication For Dealing With Difficult People

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  • Author: Andrew G. Brown
  • Publisher: Andrew G. Brown
  • ISBN:
  • Category : Self-Help
  • Languages : en
  • Pages : 170

Are you one of those people who find it difficult to make a conversation with difficult individuals and cope with their volatile and unreasonable behavior in important situations in life? Have you always been awed at the sight of some people who could talk comfortably with the most unpredictable people in the most problematic situations? Look no further than this masterfully created tome that contains everything you need to know about developing an extraordinary conversational intelligence that you can use to initiate a conversation with whosoever you want. With the help of the time-tested mindfulness techniques, the book explains how you can overcome your conversational ineptitude, making you familiar with the paradigm and redefining the concept of mindfulness. You will learn how to connect with people on an emotional level, leveraging the power of your great conversational ability to achieve unprecedented success. With this book, you get to: -Understand the link between mindfulness and the ability to talk to anyone. -Understand what it takes to be a great conversationalist with the help of mindfulness. -Understand how to enhance both your emotional intelligence and conversational ability. -Understand why conversational mindfulness equals stellar conversation ability. Go ahead and get your copy NOW!


Library Programs and Services

Library Programs and Services

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  • Author: G. Edward Evans
  • Publisher: Bloomsbury Publishing USA
  • ISBN: 1610696387
  • Category : Language Arts & Disciplines
  • Languages : en
  • Pages : 517

Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.


Stress Less. Achieve More.

Stress Less. Achieve More.

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  • Author: Aimee Bernstein
  • Publisher: AMACOM
  • ISBN: 0814433847
  • Category : Business & Economics
  • Languages : en
  • Pages : 256

Stress. It’s unavoidable today, it seems. High-intensity workplaces. Nonstop at-home demands. Traffic that follows you wherever you go. Stress is near impossible to avoid, and whether we acknowledge it or not, it’s definitely taking a toll on our productivity and well-being. But is that spinach salad at lunch really helping to reinvigorate you at halftime? Is the yoga class on the way to work truly decreasing your mental workload throughout the day? Or do all these stress-reduction techniques we utilize to help us persevere through the day just become one more thing to do?In Stress Less. Achieve More. executive coach and psychotherapist Aimee Bernstein offers a more effective and realistic approach: Don’t try to numb yourself from the pressure or run from it. Embrace it! See it as an energy source that you can tap into in order to accomplish more while feeling calm and centered. Part training manual, part spiritual guide, this must-have book for the stressed individual uncovers a total mental/physical/emotional formula to: • Stop reacting defensively• Retrain natural responses to stress triggers• Resolve conflicts harmoniously• Energize fatigued teammates• Relax in difficult situations• And moreWhen we swim against the stream of stress, we’ll drown in its relentless current every time. But when we learn how to turn stress into an ally, we can thrive under even the most demanding circumstances. With the tips, techniques, and exercises in Stress Less. Achieve More. the overwhelmed will finally find the relief they’ve been searching for.


Reconcilable Differences

Reconcilable Differences

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  • Author: Dawna Markova
  • Publisher: Random House
  • ISBN: 0812997085
  • Category : Psychology
  • Languages : en
  • Pages : 257

A remarkable new way to move beyond biases and blind spots (especially if you don’t think you have any!) so you can communicate more effectively with a friend, lover, relative, or colleague You know what it feels like to be “at odds” with someone. Sometimes it seems like you are speaking completely different languages. Cognitive neuroscientist Dr. Dawna Markova and communication expert Angie McArthur have spent years developing and implementing tools to help people find common ground. In Reconcilable Differences, they provide the strategies you need to bridge the gap at the heart of your differences with others. Each of us possesses rational intelligence: the capacity to divide information into discrete categories, processes, and logical steps. But you may not realize that the secret to building bridges between people lies hidden in your relational intelligence: the way you communicate, understand, learn, and trust. Reconcilable Differences shows you how to map mind patterns (the secret to pinpointing communication pitfalls) and identify thinking talents (the catalysts for peak performance). You will gain insights into how you learn in order to turn doubt into trust and uncertainty into productive engagement. Brimming with anecdotes and advice not only from the authors’ files but also from their own experiences as a mother- and daughter-in-law who are like night and day, Reconcilable Differences is your guidebook for making profoundly positive change with those you care about. Advance praise for Reconcilable Differences “Reconcilable Differences offers an inspiring way to bridge differences with someone you care about. It will help you identify and improve your relational intelligence, and become a better communicator in the process.”—Deepak Chopra, co-author of You Are the Universe: Discovering Your Cosmic Self and Why It Matters “Dawna Markova and Angie McArthur offer an extremely insightful road map to navigating the diverse ways each of us approaches making ourselves understood, as well as the way we tend to hear others. The insights and strategies herein are simple and elegant. The advice is as invaluable for success at work as it is for success in life.”—Peter Sims, founder and CEO, Parliament, Inc., and author of Little Bets: How Breakthrough Ideas Emerge from Small Discoveries “True communication begins with understanding yourself and the way you are being understood. This book is a powerful guide to self-analysis and bridge-building.”—Suzy Amis Cameron, co-founder, the MUSE School