ITIL® 2011 Edition - A Pocket Guide

1970-01-01
ITIL® 2011 Edition - A Pocket Guide

PDF ITIL® 2011 Edition - A Pocket Guide Download

  • Author: Jan van Bon
  • Publisher: Van Haren
  • ISBN: 9087539258
  • Category : Education
  • Languages : en
  • Pages : 193

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.

ITIL® 2011 Edition – A Pocket Guide

2011-12-30
ITIL® 2011 Edition – A Pocket Guide

PDF ITIL® 2011 Edition – A Pocket Guide Download

  • Author: Jan van Bon a.o.
  • Publisher: Van Haren
  • ISBN: 9087536763
  • Category : Education
  • Languages : en
  • Pages : 194

Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

ITIL®4

2019
ITIL®4

PDF ITIL®4 Download

  • Author: Jan van Bon
  • Publisher: Van Haren
  • ISBN: 9401804400
  • Category : Education
  • Languages : en
  • Pages :

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business. Bron: Flaptekst, uitgeversinformatie.

ITIL For Dummies

2012-04-23
ITIL For Dummies

PDF ITIL For Dummies Download

  • Author: Peter Farenden
  • Publisher: John Wiley & Sons
  • ISBN: 1119950139
  • Category : Business & Economics
  • Languages : en
  • Pages : 393

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

ITIL Foundation Exam Study Guide

2012-08-15
ITIL Foundation Exam Study Guide

PDF ITIL Foundation Exam Study Guide Download

  • Author: Liz Gallacher
  • Publisher: John Wiley & Sons
  • ISBN: 1119943647
  • Category : Computers
  • Languages : en
  • Pages : 420

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL Foundation Essentials

2012-09-06
ITIL Foundation Essentials

PDF ITIL Foundation Essentials Download

  • Author: Claire Agutter
  • Publisher: IT Governance Publishing
  • ISBN: 1849284008
  • Category : Electronic books
  • Languages : en
  • Pages : 140

ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.

Planning, protection and optimization ITIL V3 intermediate capability handbook

2010-11-08
Planning, protection and optimization ITIL V3 intermediate capability handbook

PDF Planning, protection and optimization ITIL V3 intermediate capability handbook Download

  • Author: George Kinnear
  • Publisher: The Stationery Office
  • ISBN: 9780113312726
  • Category : Business & Economics
  • Languages : en
  • Pages : 166

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.

Basic Service Management

2011-08-01
Basic Service Management

PDF Basic Service Management Download

  • Author: Rob England
  • Publisher: Lulu.com
  • ISBN: 0958296936
  • Category : Business & Economics
  • Languages : en
  • Pages : 65

Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

100 ITIL Foundation Exam Questions

2011-09
100 ITIL Foundation Exam Questions

PDF 100 ITIL Foundation Exam Questions Download

  • Author: Brady Orand
  • Publisher: Brady Orand
  • ISBN: 1466365196
  • Category : Study Aids
  • Languages : en
  • Pages : 112

Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam.

ITIL Foundation, ITIL

2019
ITIL Foundation, ITIL

PDF ITIL Foundation, ITIL Download

  • Author: The Stationery Office
  • Publisher: Stationery Office Books (TSO)
  • ISBN: 9780113316076
  • Category : IT-infrastruktur
  • Languages : en
  • Pages : 0

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.