A Semantic Wiki-based Platform for IT Service Management

A Semantic Wiki-based Platform for IT Service Management

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  • Author: Kleiner, Frank
  • Publisher: KIT Scientific Publishing
  • ISBN: 3731503336
  • Category : Electronic computers. Computer science
  • Languages : en
  • Pages : 634

The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.


Quality Management for IT Services: Perspectives on Business and Process Performance

Quality Management for IT Services: Perspectives on Business and Process Performance

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  • Author: Praeg, Claus-Peter
  • Publisher: IGI Global
  • ISBN: 1616928913
  • Category : Business & Economics
  • Languages : en
  • Pages : 348

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.


Service Level Management in Cloud Computing

Service Level Management in Cloud Computing

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  • Author: Melanie Holloway
  • Publisher: Springer
  • ISBN: 3658187735
  • Category : Computers
  • Languages : en
  • Pages : 262

Melanie Holloway explores a cloud broker offering service level agreement negotiation and monitoring as a service to consumers. She proposes a negotiation mechanism, which enables the achievement of economically efficient agreements, and an approach for reliable consumer side availability monitoring in conjunction with strategies for robust monitor placement. The author addresses the loss of control of consumers over critical aspects, specifically quality of service, when using services from the cloud.Basically, the cloud computing paradigm places the responsibility for resource management on the provider side. Hence, the control over cloud service performance is very limited on the consumer side.


Proceedings of the XIV INTERNATIONAL SYMPOSIUM SYMORG 2014

Proceedings of the XIV INTERNATIONAL SYMPOSIUM SYMORG 2014

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  • Author: Aleksandar Marković
  • Publisher: FON
  • ISBN: 8676802955
  • Category : Business & Economics
  • Languages : en
  • Pages : 1795


Supply Chain Safety Management

Supply Chain Safety Management

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  • Author: Michael Essig
  • Publisher: Springer Science & Business Media
  • ISBN: 364232021X
  • Category : Business & Economics
  • Languages : en
  • Pages : 370

Companies face a variety of risks resulting from cost reduction strategies, rationalization measures, global sourcing, and outsourcing activities. Due to the large number of actors involved, extremely close ties emerge, which significantly increase supply chains’ vulnerability to disruptions – this has been shown again and again in the past few years. Against this background, the aspect of supply continuity is of increasing importance for all activities that relate to procurement, logistics, and supply chain management. Its objective is to ensure the continuous operation of supply chains, i.e., the uninterrupted flow of material, information, and coordination from the initial supplier to the end customer. Therefore, it is necessary to adopt adequate measures that take into consideration not only potential losses but also potential gains (so-called speculative risks). With this book, the concept of Supply Chain Safety Management is introduced. The concept itself is embedded in a comprehensive and dynamic management process. Depending on a supply chain’s individual objectives, a set of courses of action is offered for any risk factors – whether they are identifiable and quantifiable or not. The practicability of Supply Chain Safety Management is highlighted by various case studies. The book “Supply Chain Safety Management: Achieving Security and Robustness in Logistics” targets both the areas of science and of practice. First, the state of the art in research is reflected and valuable impulses for new and respectively for further research fields are provided by taking into consideration the points of view of scientists and practitioners in the business environment. Next, theoretically well‐substantiated, modern approaches and tools applicable to the business world are offered, an impetus for new ideas and fields of positioning is given and best practice examples are presented allowing a fruitful exchange of experiences between practitioners.


Managing IT Service Security

Managing IT Service Security

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  • Author: Eberhard von Faber
  • Publisher: Springer Nature
  • ISBN: 3031555333
  • Category : Business logistics
  • Languages : en
  • Pages : 184

This book is about managing the security of IT services in terms of organization, orchestration, and optimization. It compresses the complex subject matter into individual terms and their definition, and it exploits systematics and terminology to create order, illuminate relationships, and provide concrete support for implementing IT service security successfully and with an eye for the essentials. The book describes a management system called ESARIS (Enterprise Security Architecture for Reliable ICT Services) with field-proven methods and recipes. This metasystem or security architecture builds on more than a decade of day-to-day experience in the IT industry with multi-national customers. To enable the reader to fully exploit the guidance given, explicit definitions are provided for about 75 terms that can be used to look up a topic. Numerous figures and tables further support orientation and understanding, together with detailed introductions and explanations they offer a comprehensive presentation of IT service security issues and solutions. This book is written for professionals with IT service providers (including IT departments), user organizations (including business units) or manufacturers, vendors, and suppliers.


HPI Future SOC Lab

HPI Future SOC Lab

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  • Author: Meinel, Christoph
  • Publisher: Universitätsverlag Potsdam
  • ISBN: 386956282X
  • Category : Computers
  • Languages : en
  • Pages : 183

The “HPI Future SOC Lab” is a cooperation of the Hasso-Plattner-Institut (HPI) and industrial partners. Its mission is to enable and promote exchange and interaction between the research community and the industrial partners. The HPI Future SOC Lab provides researchers with free of charge access to a complete infrastructure of state of the art hard- and software. This infrastructure includes components, which might be too expensive for an ordinary research environment, such as servers with up to 64 cores. The offerings address researchers particularly from but not limited to the areas of computer science and business information systems. Main areas of research include cloud computing, parallelization, and In-Memory technologies. This technical report presents results of research projects executed in 2013. Selected projects have presented their results on April 10th and September 24th 2013 at the Future SOC Lab Day events.


Information Security Management with ITIL® V3

Information Security Management with ITIL® V3

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  • Author: Jacques Cazemier
  • Publisher: Van Haren
  • ISBN: 940180124X
  • Category : Architecture
  • Languages : en
  • Pages : 145

This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes. It covers: Fundamentals of information security providing readers insight and give background about what is going to be managed. Topics covered include: types of security controls, business benefits and the perspectives of business, customers, partners, service providers, and auditors. Fundamentals of management of information security - explains what information security management is about and its objectives. Details are also given on implementing the process and the continuous effort required to maintain its quality. ITIL V3 and Information Security Management - shows the links with the other ITIL processes. Shows how integrating the Information Security Management activities into existing processes and activities not only supports efficiencies but ultimately is the key way to achieve effective Information Security Management. Implementing Information Security Management - gives practical advice how to put Information Security Management into practice. From awareness in the organization via documentation required to maturity models; this guidance describes best practices for realizing Information Security Management.


ITIL® Service Management

ITIL® Service Management

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  • Author: Ahmad K. Shuja
  • Publisher: Auerbach Publications
  • ISBN: 9781420089394
  • Category : Computers
  • Languages : en
  • Pages : 0

Who are our customers? What services do we offer our customers and are they willing to pay for these? Would our customers choose another provider? Do we measure our performance in terms of our customers' business performance? Does our governance model allow us to identify and make wise investments? Do we need to align ourselves and integrate with our customers? Where do we start? How can we achieve it while making business benefits transparent and keeping the sponsorship alive? Answering these questions and more, ITIL® Service Management: Implementation and Operation focuses on how to achieve the best return from your IT service management implementation investment, in the least possible time. It discusses the key challenges organizations experience as they leverage ITIL® Version 3 to achieve desired transformations—including the approaches adopted to address those challenges. It includes templates, checklists, implementation patterns, and detailed plans for each pattern to kick start your implementation efforts. Detailing the components needed to implement, operate, and optimize ITIL service management, the text explains the organizational architecture required to achieve Business-IT integration within ITIL. Complete with case studies, examples, problems, and access to additional resources on the author’s website, the book illustrates how to achieve service management excellence with ITIL—in a way that’s seamless to your customers and enables the delivery of business value effectively, visibly, and efficiently.


Education Management, Education Theory and Education Application

Education Management, Education Theory and Education Application

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  • Author: Yuanzhi Wang
  • Publisher: Springer Science & Business Media
  • ISBN: 3642247725
  • Category : Technology & Engineering
  • Languages : en
  • Pages : 902

This volume includes extended and revised versions of a set of selected papers from the 2011 2nd International Conference on Education and Educational Technology (EET 2011) held in Chengdu, China, October 1-2, 2011. The mission of EET 2011 Volume 2 is to provide a forum for researchers, educators, engineers, and government officials involved in the general areas of education management, education theory and education application to disseminate their latest research results and exchange views on the future research directions of these fields. 133 related topic papers were selected into this volume. All the papers were reviewed by 2 program committee members and selected by the volume editor Prof. Yuanzhi Wang, from Intelligent Information Technology Application Research Association, Hong Kong. The conference will bring together leading researchers, engineers and scientists in the domain of interest. We hope every participant can have a good opportunity to exchange their research ideas and results and to discuss the state of the art in the areas of the education management, education theory and education application.