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Including many simple exercises, interviews with experts, and potent, transformational concepts, this book is a practical guide to improving the vital personal communication skills of speaking and listening. --
Inclusive Conversations at Work People often avoid difficult conversations; but these discussions need to happen to bring us together so we can all succeed. The best employees and leaders know that harnessing the power of our differences will build stronger teams, ideas, and organizations. If we all think, feel, and act so differently, how do we get anything done? The first step is recognizing that these differences exist. And that they’re here to stay. How to Listen and How to be Heard enables you to empower yourself and others to communicate with people who think, act, and experience things differently than you do, and do so with more confidence, candor, and authenticity. It shows you how to bridge the conversation gap and use your unique voice to start powerful conversations—learning to communicate with, through, and alongside what makes us different. It’s about open dialogue and practical tools for authentic communication in the workplace. It’s about remembering that we’re all here to work together. ALISSA CARPENTER is a multigenerational workplace expert and owner of Everything’s Not Ok and That’s OK, where she provides training, consulting, and speaking services to organizations all over the world. Carpenter has delivered a TEDx talk on authentic workplace communication, and has been featured in media outlets including Forbes, ABC, FOX, and CNN Money.
The world is full of sound - most of it unwanted and unplanned - which can change our moods, our behaviour and our performance. This book explains clearly how to use this fact to great advantage, in terms of productivity and customer performance. In a few years, a company's sound will become as important as its logo and public image. Here is a practical guide to planning and managing sound for increased profit in all aspects of business.
In a busy world of noise, how do you get your message across? Everyone knows how vital good communication is in any business. But what’s the point if no-one’s listening to you? How to Speak so People Listen shows you how to make sure that what you’re saying is being listened to and making a difference. Using proven techniques from the world’s most successful communicators, debaters and conversationalists, you’ll discover how to: • Always be heard by speaking in a compelling, persuasive and powerful way • Seize attention, make an impact and leave a memorable first impression • Think fast and quickly adapt your message to suit your audience • Stand out at meetings, conferences, networking events and chance encounters • Be confident at public speaking – someone people really want to listen to Effective tools, strategies, tips and tricks will make sure you’re able to command attention and know that, whenever you speak, people will want to hear what you have to say.
“A powerful book on an important topic. Speak Up helps us understand the subtle elements that contribute to our holding back valuable ideas and observations. Their TRUTH framework – which is as practical as it is rigorous – identifies essential elements to help individuals find their voice. “ Amy Edmondson, Professor, Harvard Business School, Author, The Fearless Organization (Wiley, 2019) What you say or don’t say in a conversation can have life-defining consequences on ourselves and those around us. Speak Up helps you to navigate power differences so you can speak up with confidence and enable others to find their voice in a way that will be heard. Our day-to-day conversations define how we see ourselves and how we’re seen. The choices we make about what to say and who to say it to are decisive factors in whether we get promoted, or side-lined. Whether we steer clear of trouble, or find ourselves in it up to our necks. With daily scandals hitting the headlines and the continuous need to innovate to survive, creating a more honest, open, fulfilling and productive workplace has never been more pressing. Our conversational choices harness the ideas and intelligence of the people we work with, or result in that revolutionary concept never seeing the light of day. They make us feel proud or ashamed of ourselves for what we have or have not said. They cause us to flourish and feel motivated, or result in us feeling dissatisfied and resentful. Speak Up helps you to navigate power differences and speak up with confidence in a way that you will be heard. But it’s no good speaking up if there isn’t anyone listening so we also help you to understand how your power enables others to speak up and how it might silence them.
Why are some people more influential than others? What is it that makes people sit up and take notice? Making Your Voice Heard is a fresh take on how to successfully influence others, regardless of your gender or background. Drawing on the latest research in social psychology, Connson Chou Locke will look at why we are prone to miscommunicate and how to overcome these barriers. This practical guide, based on her hugely popular Guardian Masterclass, will help you hone your personal style, and enhance your presence and influence with ease. Discover: *The latest insights on influencing people who have more power than you *Gender in the workplace: how to sidestep unconscious bias *Energy and body cues: what does your body communicate about you? *Tips on how to make an impact and be seen as a leader *How to make a strong first impression *Practical exercises to help you communicate with confidence 'Making Your Voice Heard is a treasure trove of grounded, practical advice on how to boost your presence and impact while staying authentic and true to who you are. It's a great read for anyone seeking to speak up and step forward with more confidence and clarity.' - Caroline Webb, author of How to Have a Good Day and Senior Adviser to McKinsey & Company 'Ideal for anyone who wants to boost their presence or personal impact.' - Kirsty McCusker-Delicado, Head of Guardian Masterclasses 'A compulsive read, full of fascinating insights [...] A great tool for people at any stage of their career.' - Mylene Sylvestre, Publishing Director, Guardian News and Media
The social, psychological, and educational needs of Asian Pacific American youth often go unmet. This book, written by multicultural educators, social workers, psychologists, and others, challenges stereotypical beliefs and seeks to provide, basic knowledge and direction for working with this population, often labeled as "the model minority."
Is your voice sabotaging your first impression by being weak, croaky or nasal? Are people asking you to slow down or speak up when you talk? Do you find your voice hurts after a short speech or are your opinions being ignored? All of these factors are the results of poor speech habits which 'Speak and Be Heard' aims to remove from your vocal routine! 'Speak and Be Heard' contains a collection of 101 voice and breathing exercises suitable for beginners to accomplished Toastmasters aimed at naturally improving your voice. Written by voice actor and audiobook narrator Richard Di Britannia, his exercises aim to help you speak with confidence and curate a warm, rich, natural voice that people enjoy listening to. You will learn: Ways to empower yourself with three key concepts that create a great voice. How to identify weaknesses in your own voice and how to fix them. Exercises to rectify breathing problems and strengthen the muscles used when talking. How to make your voice deeper or higher in pitch. Routines to clearly vocalise all forty-four phonemes of the English language such as 'st', 'th', and drills on difficult to pronounce words. Unlike books dedicated to tongue twisters or recitations of long speeches which can be overwhelming, 'Speak and Be Heard' is even suitable for those with complex vocal issues. It deconstructs and rebuilds your voice through Di Britannia's bespoke system. If you struggle with a particular vocal sound, mouth-shape or just have an anxiety when talking, 'Speak and Be Heard' aims to help you overcome your weaknesses! Order the paperback and receive the Kindle edition for free!
