Fierce Conversations (Revised and Updated)

Fierce Conversations (Revised and Updated)

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  • Author: Susan Scott
  • Publisher: Penguin
  • ISBN: 9780425193372
  • Category : Self-Help
  • Languages : en
  • Pages : 324

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager


Fierce Leadership

Fierce Leadership

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  • Author: Susan Scott
  • Publisher: Crown Currency
  • ISBN: 038552904X
  • Category : Business & Economics
  • Languages : en
  • Pages : 338

From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today. · “Provide anonymous feedback.” · “Hire smart people.” · “Hold people accountable.” These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan Scott. In fact, these mantras — despite being long-accepted and adopted by business leaders everywhere — are completely wrongheaded. Worse, they are costing companies billions of dollars, driving away valuable employees and profitable customers, limiting performance, and stalling careers. Yet they are so deeply ingrained in organizational cultures that no one has questioned them. Until now. In Fierce Leadership, Scott teaches us how to spot the worst “best” practices in our organizations using a technique she calls “squid eye”–the ability to see the “tells” or signs that we have fallen prey to disastrous behaviors by knowing what to look for. Only then, she says, can we apply the antidote.. Informed by over a decade of conversations with Fortune 500 executives, this book is that antidote. With fierce new approaches to everything from employee feedback to corporate diversity to customer relations, Scott offers fresh and surprising alternatives to six of the so-called “best” practices permeating today’s businesses. This refreshingly candid book is a must-read for any manager or leader at any level who is ready to take a long hard look at what trouble might be lurking in their organization - and do something about it.


Fierce Love

Fierce Love

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  • Author: Susan Scott
  • Publisher: Thomas Nelson
  • ISBN: 1400233259
  • Category : Family & Relationships
  • Languages : en
  • Pages : 236

New York Times bestselling author Susan Scott guides couples through eight must-have conversations to create a fierce love that stands the test of time and grows stronger over the years. Often in our romantic relationships, we long for deep connection, but we don't know how to communicate well and sometimes withhold what we're really thinking and feeling. This can lead to fighting, resentment, or, worse, complacency--where you are just going through the motions, more like roommates than two people in love. As Susan writes, "It's as if we've pulled off our own wings." As couples, we don't stop to think how important our conversations are. And we certainly don't understand that what we talk about and how we talk about it determine whether our relationships will thrive, flatline, or fail. In Fierce Love, New York Times bestselling author Susan Scott guides couples through eight must-have conversations that lead to deep connection and lasting commitment. Through the use of true stories and hands-on exercises, Susan helps us understand that the conversation is the relationship; identify and dispel five relationship myths that mislead and derail us; learn eight conversations that are critical to enriching relationships; and stop fighting or ignoring issues and start connecting in a deep and meaningful way. After a season where many relationships were tested and tried, where some relationships thrived and others have exposed cracks couples didn't even realize were there, or realized but didn't acknowledge, now is the best time to learn to communicate well. By having honest, compelling conversations with our partners, we can foster true connection and a fierce love that will withstand the test of time and grow stronger over the years.


Difficult Conversations

Difficult Conversations

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  • Author: Douglas Stone
  • Publisher: Penguin
  • ISBN: 0593511697
  • Category : Psychology
  • Languages : en
  • Pages : 401

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving


Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

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  • Author: John R. Stoker
  • Publisher: McGraw Hill Professional
  • ISBN: 0071815805
  • Category : Business & Economics
  • Languages : en
  • Pages : 306

MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results. "Overcoming Fake Talk is a thorough compendium of ideas, frameworks, examples, and actions to improve conversations. Stoker's four 'REAL' conversation skills and eight principles give the novice and master insights and guidelines for improving conversation." -- Dave Ulrich, Professor, Ross School of Business, University of Michigan; Partner, The RBL Group; and author of The Why of Work "Great questions, great suggestions. . . . Bravo! I will put Stoker's ideas to use in my own practice." -- Beverly Kaye, founder and co-CEO, Career Systems International, and coauthor of Help Them Grow or Watch Them Go "Adhering to and implementing these principles will dramatically increase your ability to communicate and improve your relationships in your professional and personal life." -- Hyrum W. Smith, cofounder, FranklinCovey "An insightful blend of rock-solid theory accompanied by compelling examples of the huge distinction between real and fake communication." -- John H. Zenger, CEO, Zenger Folkman, and coauthor of How to Be Exceptional "Stoker teaches true principles for getting Results, Respect, and great Relationships using REAL conversation." -- Brent D. Peterson, PhD, coauthor of Fake Work


Having Hard Conversations

Having Hard Conversations

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  • Author: Jennifer Abrams
  • Publisher: Corwin Press
  • ISBN: 1412965004
  • Category : Education
  • Languages : en
  • Pages : 153

Designed to help educators confidently lead difficult conversations, this insightful book offers interactive exercises, sample scripts, and a step-by-step approach to help realize positive outcomes.


Difficult Conversations

Difficult Conversations

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  • Author: Douglas Stone
  • Publisher: Penguin
  • ISBN: 1101496762
  • Category : Psychology
  • Languages : en
  • Pages : 351

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving


Conversations with Cuba

Conversations with Cuba

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  • Author: C. Peter Ripley
  • Publisher: University of Georgia Press
  • ISBN: 0820323020
  • Category : History
  • Languages : en
  • Pages : 281

A long-time Cuba watcher discusses his love affair with this proud, passionate, troubled nation, from his romanticized high school observances of Castro's revolution to his five illegal trips to the nation between 1991 and 1997.


Consensus Through Conversations

Consensus Through Conversations

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  • Author: Larry Dressler
  • Publisher: Berrett-Koehler Publishers
  • ISBN: 1609943325
  • Category : Business & Economics
  • Languages : en
  • Pages : 133

Real organizational change isn't brought about by decree, pressure, permission, or even persuasion. Sustained change comes when people are passionately and personally committed to a future that they have helped to shape. If you want to turn your organization's cynics into owners, give them a voice in the decisions that impact their work. Consensus Through Conversation shows how. Consensus is a cooperative process in which all of a group's members develop and agree to actively support a decision. It's not mere acquiescence--consensus goes several steps beyond, transforming people from resigned instruction-followers to dedicated champions of an idea. Larry Dressler shows you exactly how to prepare for a successful consensus-building process, takes you step-by-step through that process, and offers tips for success and traps to avoid. Throughout, he provides a host of tools and examples that make this an eminently practical and immediately useful guide. Consensus Through Conversation will give you the tools you need to use consensus effectively in your organization. It is a handy, vital reference that you will turn to again and again in your efforts to tackle high stakes issues, make high quality decisions, and build enthusiasm and commitment to action.


Critical Conversations For Dummies

Critical Conversations For Dummies

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  • Author: Christina Tangora Schlachter
  • Publisher: John Wiley & Sons
  • ISBN: 1118502477
  • Category : Business & Economics
  • Languages : en
  • Pages : 341

The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.