"The second edition of Creative Effective Groups provides an introduction to the study of small group communication, including the areas of group decision making, group problem solving, group dynamics, leadership, and team building. This practical book gives students the fundamental knowledge and skills necessary to communicate more effectively and interact more productively in the small group setting. This updated edition of Creating Effective Groups contains new sections on reducing speaking anxiety, increasing intercultural understanding - including the S.O.A.R. technique for intercultural awareness - and more. The book also presents new end-of-chapter exercises."--BOOK JACKET.