This book is essential reading for all Executive Assistants and PAs who want to improve their working lives, and the lives of their peers, by making their working days run much more smoothly and efficiently. Cathy Harris is Executive Assistant to the CEO of Discovery Invest, part of Discovery Holdings in South Africa. She co-initiated the Discovery Internal Assistant Network in 2001. Awarded the title of South African National Secretary of the Year in 2006, it has become her objective and ambition to develop the secretarial profession forward, in order for assistants to be recognised as strategic partners with the leadership that they support. She has seen assistants who have never quite known what to do or the correct processes to use, who waste precious time seeking the right information and connecting with the right people. What their organisation needs is an Internal Assistant Network. Cathy has been in the profession for over 36 years. In this book she shares her experience and knowledge, showing why an Internal Assistant Network is so valuable, and how you can set one up that will succeed, thrive and add huge value to your organisation.