Taking Conversations from Difficult to Doable

2016-01-31
Taking Conversations from Difficult to Doable

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  • Author: Lynne Cunningham
  • Publisher:
  • ISBN: 9781622180240
  • Category : Communication
  • Languages : en
  • Pages : 0

Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations for far too long? Have you ever launched into a difficult conversation without being well prepared, only to have the interaction spiral out of control? Most leaders will probably answer yes to at least one, if not all, of these questions. Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations can help you "bite the bullet" and say what needs saying in the most effective possible way. Written by Lynne Cunningham, MPA, FACHE, this book explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively Here's just a sampling of the book's insights: * What happens when we ignore situations that call for a difficult conversation* How to structure and execute a conversation with a peer, direct report, boss or physician * How to implement each of the three powerful conversation models detailed in the book so that the outcome is a "win-win"* Why practicing difficult conversations is so important (Cunningham provides common scenarios you and your team can modify and role play)* Why creating official Standards of Behavior at your organization provides a solid foundation for difficult conversations* What triangulation means, why it's harmful, and how to handle it when it happens* How to respond when a person's behavior doesn't change after a difficult conversationUnlike most books on this subject, Taking Conversations from Difficult to Doable is short and to the point with a focus on easy-to-understand tactics. Its style and length make it perfect for today's busy leaders. Best of all, it helps you master the right skills quickly--and once you've done this you'll find all your conversations become easier, less stressful and more successful.

Difficult Conversations

2023-08-22
Difficult Conversations

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  • Author: Douglas Stone
  • Publisher: Penguin
  • ISBN: 0593511697
  • Category : Psychology
  • Languages : en
  • Pages : 401

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Listen

2020-12-07
Listen

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  • Author: Jen Dalton
  • Publisher:
  • ISBN: 9781636765662
  • Category :
  • Languages : en
  • Pages :

The Art of Showing Up: How to Be There for Yourself and Your People

2020-05-12
The Art of Showing Up: How to Be There for Yourself and Your People

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  • Author: Rachel Wilkerson Miller
  • Publisher: The Experiment, LLC
  • ISBN: 1615196625
  • Category : Family & Relationships
  • Languages : en
  • Pages : 258

A modern roadmap to true connection—first by showing up for yourself and then for others If you’re having trouble connecting with those around you, know that you’re not the only one. Adult friendships are tricky!!! Part manifesto, part guide, The Art of Showing Up is soul medicine for our modern, tech-mediated age. Rachel Wilkerson Miller charts a course to kinder, more thoughtful, and more fulfilling relationships—and, crucially, she reminds us that “you can’t show up for others if you aren’t showing up for yourself first.” Learn to fearlessly . . . define your needs, reclaim your time, and commit to self-care ask for backup when times are tough—and take action when others are in crisis meet and care for new friends, and gently end toxic friendships help your people feel more seen (and more OK) overall!

Discussing the Undiscussable

2012-06-12
Discussing the Undiscussable

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  • Author: William R. Noonan
  • Publisher: John Wiley & Sons
  • ISBN: 1118429842
  • Category : Business & Economics
  • Languages : en
  • Pages : 295

Since his 1990 landmark book Overcoming Organizational Defenses, Chris Argyris has extensively researched and written about how well-meaning, smart people create vicious cycles of defensive behavior to protect themselves from embarrassment and threat. In Discussing the Undiscussable, Bill Noonan enlivens the scholarly work of Chris Argyris through the use of reflective exercises and easy-to-read chapters that illuminate the basic human experience endemic to the creation of defensive routines. This book offers hope for altering organizational defensive routines by leveraging the greatest opportunity for change—the way we think and act. Discussing the Undiscussable provides a set of practical “how to do” exercises for detecting, surfacing, and discussing organizational defensive routines in a safe and productive way. The combination of text, business fable, and interactive and reflective exercises is versatile in its application to both individuals and groups. The companion DVD contains video vignettes of the book’s business fable where the actors model both defensive routines and virtuous cycles of behavior. Readers will instantly recognize what has long been going on in the workplace, and will be able to develop the skills to talk about it productively.

Inclusive Conversations

2020-07-28
Inclusive Conversations

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  • Author: Mary-Frances Winters
  • Publisher: Berrett-Koehler Publishers
  • ISBN: 1523088818
  • Category : Business & Economics
  • Languages : en
  • Pages : 215

"What is impressive is not only how Winters builds a case for the urgency and need for bold, inclusive conversations but that she also gives specific strategies and competencies to turn her theory into practice.” —Dr. Sheila Robinson, publisher and CEO, Diversity Woman Media Effective dialogue across different dimensions of diversity, such as race, gender, age, religion, or sexual orientation, fosters a sense of belonging and inclusion, which in turn leads to greater productivity, performance, and innovation. Whether in the workplace, faith communities, or educational settings, our differences can tear us apart rather than bring us together if we do not know how to communicate. Recognizing our collective responsibility to earnestly address our differences and increase understanding and empathy will not only enhance organizational goals but will also lead to a healthier, kinder, and more compassionate world. Award-winning diversity, equity, and inclusion consultant Mary-Frances Winters has been leading workshops on what she calls Bold, Inclusive Conversations for years. In this book she offers specific dialogue strategies to foster greater understanding on the following topics: • Recognizing the importance of creating equity and sharing power • Dealing with the "fragility" of dominant groups--their discomfort in engaging with historically subordinated groups • Addressing the exhaustion historically marginalized groups feel from constantly explaining their different lived experience • Exploring how to build trust and create psychologically safe spaces for dialogue This guide is comprehensive for anyone who wants to break down the barriers that separate us and facilitate discussions on potentially polarizing topics.

Conversations with St. Francis

2008-05-01
Conversations with St. Francis

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  • Author: Rev. James C. Howell
  • Publisher: Abingdon Press
  • ISBN: 1426761163
  • Category : Religion
  • Languages : en
  • Pages : 122

If you were able to talk to St. Francis of Assisi, what would you ask him? “Perhaps,” says James Howell,” the first question I’d want to ask Francis would be something like this: How did you do it? Were you real? How much of your story really happened? And I’m asking because I am wondering how I might do it: could I somehow grab a share of the life you had? The marvel in Francis’s story is that all he did seems entirely doable – but then, at the same time, ridiculously impossible. As I survey the bare facts of his life, it all seems so manageably simple, and yet unquestionably what happened was nothing short of miraculous.” In this spiritually apt look at the life, message, and meaning of St. Francis, Howell invites all of us to pose our most difficult spiritual questions to the saint–and to listen for the questions he asks of us in response.

Difficult Conversations Just for Women

2016-06-21
Difficult Conversations Just for Women

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  • Author: Sofia Santiago
  • Publisher: Createspace Independent Publishing Platform
  • ISBN: 9781533546982
  • Category : Conversation
  • Languages : en
  • Pages : 0

2018 EDITION"From the very first chapter, readers will know that they have stumbled onto something valuable, beginning with the authors' advice about the importance of not avoiding difficult conversations aimed at changing another person's behavior . . . Any woman who picks up this book will feel inspired, upon reaching its end, to courageously speak her mind."-Publisher's Weekly"Difficult Conversations Just for Women: Kill the Anxiety. Get What You Want carries a message that every woman needs to know, especially in this day and age; an expert guide on handling difficult conversations. The title of this book may lure readers into checking it out, but they won't be disappointed. What is most interesting about this book is that it offers just what readers need to know. . . No fluff, no babbling."-Readers' Favorite Every woman intuitively knows that the strategies recommended for men won't work for women. Men will be called leaders and women who do the same things will be called "bossy" (or worse). If she says "I feel" she may be considered hormonal. That's why other conflict-management books shortchange women in two crucial ways:1) They fail to acknowledge and address the challenges that women face, but men don't. (And I'm not talking about having to turn a banana sideways when eating it in public.)2) They neglect to explain that many of the strategies they recommend-when followed by a woman-will carry backlash. When it comes to difficult conversations, women struggle to find the right balance between being seen as too passive ("a doormat") or too aggressive ("a bitch.")Those and many more are the reasons why women avoid confrontation at all costs, make fewer requests for themselves than men, and end up not getting what they want or deserve. This book is based on scientific research, and it has been written just for women. Presented in a lively and entertaining style, DIFFICULT CONVERSATIONS JUST FOR WOMEN gives women specific techniques and wording to feel confident before, during, and after a difficult conversation, and to tackle confrontations effectively.

It's Complicated

2014-02-25
It's Complicated

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  • Author: Danah Boyd
  • Publisher: Yale University Press
  • ISBN: 0300166311
  • Category : Social Science
  • Languages : en
  • Pages : 296

Surveys the online social habits of American teens and analyzes the role technology and social media plays in their lives, examining common misconceptions about such topics as identity, privacy, danger, and bullying.

Vital Conversations

2010
Vital Conversations

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  • Author: Alec Grimsley
  • Publisher:
  • ISBN: 9780956312808
  • Category : Business & Economics
  • Languages : en
  • Pages : 258

There are times when getting what you truly need or want will require you to engage in one or several difficult conversations. This book will enable you to identify, prepare and engage in the kind of challenging conversations that could make all the difference to your most important relationships, business, key projects and personal sanity! Whether you are having to give difficult feedback, end a relationship or get the executive team to discuss an un-discussable issue then "Vital Conversations" will act as your personal difficult conversations coach.