Street-Level Bureaucracy, 30th Ann. Ed.

Street-Level Bureaucracy, 30th Ann. Ed.

PDF Street-Level Bureaucracy, 30th Ann. Ed. Download

  • Author: Michael Lipsky
  • Publisher: Russell Sage Foundation
  • ISBN: 1610446631
  • Category : Political Science
  • Languages : en
  • Pages : 300

First published in 1980, Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs. Three decades later, the need to bolster the availability and effectiveness of healthcare, social services, education, and law enforcement is as urgent as ever. In this thirtieth anniversary expanded edition, Michael Lipsky revisits the territory he mapped out in the first edition to reflect on significant policy developments over the last several decades. Despite the difficulties of managing these front-line workers, he shows how street-level bureaucracies can be and regularly are brought into line with public purposes. Street-level bureaucrats—from teachers and police officers to social workers and legal-aid lawyers—interact directly with the public and so represent the frontlines of government policy. In Street-Level Bureaucracy, Lipsky argues that these relatively low-level public service employees labor under huge caseloads, ambiguous agency goals, and inadequate resources. When combined with substantial discretionary authority and the requirement to interpret policy on a case-by-case basis, the difference between government policy in theory and policy in practice can be substantial and troubling. The core dilemma of street-level bureaucrats is that they are supposed to help people or make decisions about them on the basis of individual cases, yet the structure of their jobs makes this impossible. Instead, they are forced to adopt practices such as rationing resources, screening applicants for qualities their organizations favor, “rubberstamping” applications, and routinizing client interactions by imposing the uniformities of mass processing on situations requiring human responsiveness. Occasionally, such strategies work out in favor of the client. But the cumulative effect of street-level decisions made on the basis of routines and simplifications about clients can reroute the intended direction of policy, undermining citizens’ expectations of evenhanded treatment. This seminal, award-winning study tells a cautionary tale of how decisions made by overburdened workers translate into ad-hoc policy adaptations that impact peoples’ lives and life opportunities. Lipsky maintains, however, that these problems are not insurmountable. Over the years, public managers have developed ways to bring street-level performance more in line with agency goals. This expanded edition of Street-Level Bureaucracy underscores that, despite its challenging nature, street-level work can be made to conform to higher expectations of public service.


The Conditions of Discretion

The Conditions of Discretion

PDF The Conditions of Discretion Download

  • Author: Joel Handler
  • Publisher: Russell Sage Foundation
  • ISBN: 1610442679
  • Category : Political Science
  • Languages : en
  • Pages : 342

This timely book is concerned with interactions between ordinary people and large public bureaucracies—interactions that typically are characterized by mutual frustration and antagonism. In fact, as Joel Handler points out, the procedural guidelines intended to ensure fairness and due process fail to take account of an initial imbalance of power and tend to create adversarial rather than cooperative relationships. When the special education needs of a handicapped child must be determined, parents and school administrators often face an especially painful confrontation. The Conditions of Discretion focuses on one successful approach to educational decision making (developed by the school district of Madison, Wisconsin) in order to illustrate how such interactions can be restructured and enhanced. Madison's creative plan regards parents as part of the solution, not the problem, and uses "lay advocates" to turn conflict into an opportunity for communication. Arrangements such as these, in Handler's analysis, exemplify the theoretical conditions under which discretionary decisions can be made fairly and with the informed participation of all concerned. The Conditions of Discretion offers not only a detailed case study, sympathetically described, but also persuasive assessments of major themes in contemporary legal and social policy—informed consent, bureaucratic change, social movement activity, the relationship of the individual to the state. From these strands, Handler weaves a significant new theory of cooperative decision making that integrates the public and the private, recognizes the importance of values, and preserves autonomy within community. "A masterful blend of social criticism, social sciences, and humane, constructive thought about the future of the welfare state." —Duncan Kennedy, Harvard Law School


Bureaucracy

Bureaucracy

PDF Bureaucracy Download

  • Author: James Q. Wilson
  • Publisher: Hachette UK
  • ISBN: 1541646258
  • Category : Political Science
  • Languages : en
  • Pages : 464

The classic book on the way American government agencies work and how they can be made to work better -- the "masterwork" of political scientist James Q. Wilson (The Economist) In Bureaucracy, the distinguished scholar James Q. Wilson examines a wide range of bureaucracies, including the US Army, the FBI, the CIA, the FCC, and the Social Security Administration, providing the first comprehensive, in-depth analysis of what government agencies do, why they operate the way they do, and how they might become more responsible and effective. It is the essential guide to understanding how American government works.


Cops, Teachers, Counselors

Cops, Teachers, Counselors

PDF Cops, Teachers, Counselors Download

  • Author: Steven Williams Maynard-Moody
  • Publisher: University of Michigan Press
  • ISBN: 047202387X
  • Category : Political Science
  • Languages : en
  • Pages : 240

Whether on a patrol beat, in social service offices, or in public school classrooms, street-level workers continually confront rules in relation to their own beliefs about the people they encounter. Cops, Teachers, Counselors is the first major study of street-level bureaucracy to rely on storytelling. Steven Maynard-Moody and Michael Musheno collect the stories told by these workers in order to analyze the ways that they ascribe identities to the people they encounter and use these identities to account for their own decisions and actions. The authors show us how the world of street-level work is defined by the competing tensions of law abidance and cultural abidance in a unique study that finally allows cops, teachers, and counselors to voice their own views of their work. Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas. Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University.


Organization Theory

Organization Theory

PDF Organization Theory Download

  • Author: Mary Jo Hatch
  • Publisher: Oxford University Press
  • ISBN: 0199640378
  • Category : Business & Economics
  • Languages : en
  • Pages : 380

Organization Theory offers a clear and comprehensive introduction to the study of organizations and organizing processes. It encourages an even-handed appreciation of the main perspectives defining our knowledge of organizations and challenges readers to broaden their intellectual reach. Organization Theory is presented in three parts: Part I introduces the reader to theorizing using the multi-perspective approach. Part II presents different core concepts useful for analysing and understanding organizations - as entities within an environment, as social structures, technologies, cultures and physical structures, and as the products of power and political processes. Part III explores applications of organization theory to the practical matters of organizational design and change, and introduces the latest ideas, including organizational identity theory, process and practice theories, and aesthetics. An Online Resource Centre accompanies this text and includes: For students: Multiple Choice Questions For registered adopters: Lecturer's guide PowerPoint slides Figures and tables from the book


Unsung Heroes

Unsung Heroes

PDF Unsung Heroes Download

  • Author: Norma M. Riccucci
  • Publisher: Georgetown University Press
  • ISBN: 9781589018761
  • Category : Political Science
  • Languages : en
  • Pages : 270

This book explores an important side of public employment that most Americans never get the opportunity to see—high-level career executives who make positive contributions to our quality of life. Norma M. Riccucci profiles six "unsung heroes," the people behind the scenes of some of the most successful programs in American government, and identifies the tools, skills, and strategies that make them effective leaders. Through in-depth interviews and provocative story-telling, Riccucci demonstrates that while these executive-level bureaucrats—or "execucrats"—may have an overall negative public image, they create, develop, execute, and enforce a number of programs and public policies that change our country for the better. She highlights six of these modern execucrats who best exemplify the creativity, determination, and leadership found in such officials: —William Black, Senior Deputy Chief Counsel, Office of Thrift Supervision, who attacked the rampant corruption and mismanagement that created the savings and loan crisis; —Eileen Claussen, Director, Atmospheric and Indoor Air Programs, U.S. Environmental Protection Agency, who negotiated as intensely within her own government as with other countries to create an international plan to protect the earth's ozone layer; —Ambassador Edward Perkins, U.S. State Department, the first African-American Ambassador to South Africa and the first American ambassador to meet with black South African leaders as part of his persistent efforts to end apartheid in that country; —Stephen Marica, Assistant Inspector General, Small Business Administration, who investigated the Wedtech scandal, which bilked millions of dollars in fraudulent defense contracts from American taxpayers; —Dr. Vince Hutchins, Director, Division of Maternal and Child Health, U.S. Department of Health and Human Services, who spearheaded the team that developed "Healthy Mothers, Healthy Babies Coalition," a public-private partnership that improved, and even saved, the lives of thousands of newborn babies; and —Dr. Helene Gayle, Division Chief, HIV-AIDS Division, U.S. Centers for Disease Control, who is actively battling the AIDS virus through education and prevention programs around the world. Riccucci not only relates the intriguing tales of these six dedicated officials who overcame the challenges before them, but she also analyzes the specific factors—from knowledge of the system to honesty, integrity, and humor—that are needed to become a dynamic government executive. Of interest to those both inside and outside government circles, Unsung Heroes gives captivating insights into effective executive leadership.


When the State Meets the Street

When the State Meets the Street

PDF When the State Meets the Street Download

  • Author: Bernardo Zacka
  • Publisher: Harvard University Press
  • ISBN: 0674545540
  • Category : Political Science
  • Languages : en
  • Pages : 353

Street level discretion -- Three pathologies: the indifferent, the enforcer, and the caregiver -- A gymnastics of the self: coping with the everyday pressures of street-level work -- When the rules run out: informal taxonomies and peer-level accountability -- Impossible situations: on the breakdown of moral integrity at the frontlines of public service


Implementing Public Policy

Implementing Public Policy

PDF Implementing Public Policy Download

  • Author: Michael Hill
  • Publisher: SAGE
  • ISBN: 9780761966296
  • Category : Political Science
  • Languages : en
  • Pages : 248

Bringing the major current insights in implementation research and theory together, Public Policy, Implementation and Governance reviews the literature on public policy implementation, relating it to contemporary developments in thinking about governance. The text stresses the continuing importance of a focus upon implementation processes and explores its central relevance to the practice of public administration. In light of the changing nature of governance, Hill and Hupe suggest strategies for both future research on and management of public policy implementation. Their basic approach is two-fold: firstly, to understand the process of implementation and secondly, to address how one might control and affect this process. Re-exploring the state of the art of the study of implementation as a sub-discipline of political science and public administration, this book will be essential reading for students and researchers in public policy, social policy, public management, public adminstration and governance. `This is an excellent and much needed book. Hill and Hupe have provided a well written and highly accessible account of the development of implementation studies which will be immensely valuable to everyone concerned with understanding implementation in modern policy making.' - Professor Wayne Parsons, University of London


Understanding Street-Level Bureaucracy

Understanding Street-Level Bureaucracy

PDF Understanding Street-Level Bureaucracy Download

  • Author: Hupe, Peter
  • Publisher: Policy Press
  • ISBN: 1447313267
  • Category : Political Science
  • Languages : en
  • Pages : 404

This book draws together internationally acclaimed scholars from across the world to address the roles of public officials whose jobs involve dealing directly with the public. Covering a broad range of jobs, including the delivery of benefits and services, the regulation of social and economic behavior, and the expression and maintenance of public values, the book presents in-depth discussions of different approaches, the possibilities for discretionary autonomy, and directions for further research in the field.


Administrative Burden

Administrative Burden

PDF Administrative Burden Download

  • Author: Pamela Herd
  • Publisher: Russell Sage Foundation
  • ISBN: 1610448782
  • Category : Social Science
  • Languages : en
  • Pages : 360

Bureaucracy, confusing paperwork, and complex regulations—or what public policy scholars Pamela Herd and Donald Moynihan call administrative burdens—often introduce delay and frustration into our experiences with government agencies. Administrative burdens diminish the effectiveness of public programs and can even block individuals from fundamental rights like voting. In AdministrativeBurden, Herd and Moynihan document that the administrative burdens citizens regularly encounter in their interactions with the state are not simply unintended byproducts of governance, but the result of deliberate policy choices. Because burdens affect people’s perceptions of government and often perpetuate long-standing inequalities, understanding why administrative burdens exist and how they can be reduced is essential for maintaining a healthy public sector. Through in-depth case studies of federal programs and controversial legislation, the authors show that administrative burdens are the nuts-and-bolts of policy design. Regarding controversial issues such as voter enfranchisement or abortion rights, lawmakers often use administrative burdens to limit access to rights or services they oppose. For instance, legislators have implemented administrative burdens such as complicated registration requirements and strict voter-identification laws to suppress turnout of African American voters. Similarly, the right to an abortion is legally protected, but many states require women seeking abortions to comply with burdens such as mandatory waiting periods, ultrasounds, and scripted counseling. As Herd and Moynihan demonstrate, administrative burdens often disproportionately affect the disadvantaged who lack the resources to deal with the financial and psychological costs of navigating these obstacles. However, policymakers have sometimes reduced administrative burdens or shifted them away from citizens and onto the government. One example is Social Security, which early administrators of the program implemented in the 1930s with the goal of minimizing burdens for beneficiaries. As a result, the take-up rate is about 100 percent because the Social Security Administration keeps track of peoples’ earnings for them, automatically calculates benefits and eligibility, and simply requires an easy online enrollment or visiting one of 1,200 field offices. Making more programs and public services operate this efficiently, the authors argue, requires adoption of a nonpartisan, evidence-based metric for determining when and how to institute administrative burdens, with a bias toward reducing them. By ensuring that the public’s interaction with government is no more onerous than it need be, policymakers and administrators can reduce inequality, boost civic engagement, and build an efficient state that works for all citizens.