WANT TO DISCOVER HOW TO HANDLE DIFFICULT CONVERSATIONS? - THEN READ ON! Do you worry about having challenging conversations with others? Do you get annoyed by the things your colleagues do at work and wish you felt confident enough to speak to them?Are you having those difficult conversations with under-performing team members that you know you should? Are your managers failing to address issues in the work-place?Conflict is an inevitable part of living and working closely with others and is very rarely fully resolved. However, it can be successfully MANAGED. This leads to productive, successful and long-lasting relationships.Functional conflict and conversations (as opposed to dysfunctional ones) are the life-blood of building trust and transparency in any relationship. This then enhances honest interaction in the future.Whether you have concerns about dealing with a dysfunctional team at work which managers are failing to address, or an issue on a personal level, this book will help you with a practical framework.The models, tips and strategies in this book will give you tried and tested methods for approaching those conversations that you know you should be undertaking - helping you manage them with confidence and ease. By following Rob McPhun's structured process, you will overcome your fears, reduce your stress, and be able create a culture of trust and empowerment as well as engaging your team. This, in turn, will lead to increased productivity, higher team retention rates and reduced costs. Many experts look at WHAT you need to do. This book gives you lots of practical tips and strategies that will assist you with HOW to manage challenging conversations so you can stay in control.