ITIL V3 foundation handbook

2009-06-16
ITIL V3 foundation handbook

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  • Author: Office of Government Commerce
  • Publisher: The Stationery Office
  • ISBN: 9780113311972
  • Category : Business & Economics
  • Languages : en
  • Pages : 196

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.

Itil V3 Foundation Handbook (Pocketbook): Pack of 10

2009-06-01
Itil V3 Foundation Handbook (Pocketbook): Pack of 10

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  • Author:
  • Publisher: Stationery Office Books (TSO)
  • ISBN: 9780113311989
  • Category : Business & Economics
  • Languages : en
  • Pages : 190

"Pocketbook from the official publisher of ITIL"--Cover.

ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition]

2013-02-05
ITIL Foundation Handbook [pack of 10 Copies - Chinese Edition]

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  • Author: Stationery Office
  • Publisher:
  • ISBN: 9780113313587
  • Category :
  • Languages : en
  • Pages : 158

This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

ITIL Foundation Handbook

2012-01
ITIL Foundation Handbook

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  • Author: Stationery Office (London)
  • Publisher:
  • ISBN: 9780113313495
  • Category : ITIL (Programme)
  • Languages : en
  • Pages : 299

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

ITIL V3 Foundation Handbook

2008
ITIL V3 Foundation Handbook

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  • Author: Simon Adams
  • Publisher:
  • ISBN: 9780113311712
  • Category : Computer networks
  • Languages : en
  • Pages : 0

ITIL Foundation Exam Study Guide

2012-08-15
ITIL Foundation Exam Study Guide

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  • Author: Liz Gallacher
  • Publisher: John Wiley & Sons
  • ISBN: 1119943647
  • Category : Computers
  • Languages : en
  • Pages : 420

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Itil V3 Foundation Handbook

2008-11-01
Itil V3 Foundation Handbook

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  • Author: Ashley Hanna
  • Publisher:
  • ISBN: 9780113311705
  • Category :
  • Languages : en
  • Pages :

A reference revision guide that helps students sitting the ITIL V3 Foundation Exam. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. It contains a glossary of syllabus definitions.

ITIL Foundation, ITIL

2019
ITIL Foundation, ITIL

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  • Author: The Stationery Office
  • Publisher: Stationery Office Books (TSO)
  • ISBN: 9780113316076
  • Category : IT-infrastruktur
  • Languages : en
  • Pages : 0

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

2020-04-28
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

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  • Author: Claire Agutter
  • Publisher: IT Governance Ltd
  • ISBN: 1787782204
  • Category : Computers
  • Languages : en
  • Pages : 211

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

ITIL®4

2019
ITIL®4

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  • Author: Jan van Bon
  • Publisher: Van Haren
  • ISBN: 9401804400
  • Category : Education
  • Languages : en
  • Pages :

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business. Bron: Flaptekst, uitgeversinformatie.