Active Listening: How People at Work Feel Heard, Valued, and Understood (Practical Skills for Effective Communication, Career Success, and Healthy Relationships)

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Author: Michael Casas
Publisher: Michael Casas
ISBN:
Category : Self-Help
Languages : en
Pages : 165

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work. These guidelines are a product of work that has been developed over time within the work-life context, though they are applicable even outside the bounds of work, where the skills of listening and speaking play a big role in developing successful relationships. It is important to note that the caliber of relationships developed can, to a great extent, determine work productivity levels. This book will teach you how to: · Focus your attention · Listen with purpose and empathy · Train your attention while listening · Be empathetic and show that you're listening · Display interest in what others have to say · Be patient and respectful during conversations · Seek clarification to ensure that the correct message has been received · Effectively summarize the conversation · Develop healthier relationships Do you want to have healthier relationships and impress anyone under any circumstances? You already have anything you need, you just have to learn how to use it. Everything will be explained with concrete examples and simple language, so as to facilitate your understanding of the content.

The Art of Active Listening

2023-04-25

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Author: Heather Younger
Publisher: Berrett-Koehler Publishers
ISBN: 1523003898
Category : Business & Economics
Languages : en
Pages : 155

Improve communication, engagement, and culture with active listening. When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen? Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? All you have to do is listen. The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to: 1. Recognize the unsaid 2. Seek to understand 3. Decode 4. Act 5. Close the loop Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter. When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains. Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice. When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

Active Listening Simplified

2021-04

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Author: Chris Estrada
Publisher:
ISBN: 9781952626098
Category :
Languages : en
Pages : 72

Discover the Easy Way to Improve Your Listening Skills and Make Sure That You and the People Around You Feel Heard, Understood, and Respected! Did you know that people spend around 70% of their day engaged in some form of communication, and about 55% of their time is devoted to listening? One of the most crucial life skills to learn is how to communicate effectively. Good communication skills are beneficial in all facets of life, from work to personal life, and everything in between. For example, all transactions and deals in business are the product of communication. Good communication skills will allow you and other people as well to understand information more quickly and accurately. Poor communication skills, on the other hand, often contribute to a lot of frustration and misunderstanding. What this means is that communication skills are one of the most important soft skills for you to have if you want to be successful in life. Do you know what it takes to be a good listener? Would you like to improve your communication skills? Would you like to be able to understand the people around you better? If so, this book will show how to train your brain to be better at active listening. With the step-by-step guides and expert strategies found inside, you'll acquire the skills that will allow you to build healthy and meaningful personal relationships and achieve great career success! Here is what this self-improvement guide can offer you: Simple but effective listening exercises to train your brain with Proven listening strategies with tips to apply them to everyday life Tips and advice to build healthy personal relationships with ease Essential skills that will set you on a path to great success And much more! If you want to develop active listening skills with ease, all you need to do is follow step-by-step guides and expert advice found inside - it's that easy. What are you waiting for?

Active Listening

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Author: Lilly De Sisto
Publisher: Lilly De Sisto
ISBN:
Category : Business & Economics
Languages : en
Pages : 116

✓ Finally available the manual to know everything, really everything, about really listening to others! You've finally found the book you've been looking for: page after page, you'll be able to embark on a path that will guide you, step by step, to the knowledge of how to effectively communicate with other people! In the 110 pages of the book, you will get to know and understand the following topics: - Types of listening - The characteristics necessary for empathic listening skills - How to improve these characteristics - How to listen to your clients - How to listen to your employees - How to listen to your children - How to listen to your partner ✓ Buy the manual now! What are you waiting for? Don't you want to finally stop pretending to listen to people, not understanding what they really want to tell you, and coming off as cocky? Get a copy of the book and LEARN EVERYTHING YOU NEED TO KNOW ABOUT ACTIVELY LISTENING EVEN IF YOU ARE DENIED TO DO IT!

The Art of Active Listening

2023

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Author: Heather R. Younger
Publisher:
ISBN: 9781523003914
Category : Attention
Languages : en
Pages : 0

"Leaders can achieve better working relationships, higher loyalty, and higher revenues simply by changing their listening strategy. Organizations are caught up in the Great Resignation because team members have not felt heard for a long time. Even with renewed focus on human resources and DEI initiatives, we aren't hearing each other. Heather Younger says what we need is a new change model for organizational listening. She illustrates five steps in the "cycle of listening": 1. Recognize what's not being said-Pick up important signals, including nonverbal ones, in our environments. 2. Seek to understand-Step outside our own experiences to uncover the needs and perceptions of our colleagues. 3. Decode-Reflect on what we hear to gain a deeper understanding. 4. Act-Apply this understanding to create and communicate a plan of action. 5. Close the loop-Connect the dots between what we hear and what we will do in response. This book will help break our current listening cycles so we can implement one that honors all parties and works for the long haul. Discussion guide is available in the book for reading groups and book clubs"--

Active Listening: The Key to Thoughtful Communication (Improve your communication skills learn useful conversation techniques and develop healthy relationships)

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Author: Michael Casas
Publisher: Michael Casas
ISBN:
Category : Self-Help
Languages : en
Pages : 92

The ability to communicate effectively is a critical component of success in life. Whether it be in our personal relationships or professional careers, being able to listen actively and respond thoughtfully can make all the difference. Good communication skills allow us to build stronger relationships with others, foster understanding, and ultimately lead happier, healthier, and more fulfilling lives. The active listening features: · Benefits of active listening · The strategies for Effective listening · Developing effective communication · Being empathic · Overcome the fear of public speaking · It’s time to improve your life! You can’t do that if your listening skills are not on point. In this book, we give you the tools necessary to communicate even better with your prospects to figure out how you can serve your clients better than ever before.

Active Listening Techniques

2020-07-21

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Author: Nixaly Leonardo, Lcsw
Publisher: Rockridge Press
ISBN: 9781647390648
Category :
Languages : en
Pages :

30 Essential tools to sharpen your communication skills through active listening To listen actively is to listen with complete attention and an engaged mind and body. And while it may come naturally to some, it's also a skill that can be honed through practice. Active Listening Techniques will help you do just that, so you can ensure the people around you feel respected, understood, and heard--in the workplace and beyond. With 30 practical communication tools grounded in active listening, you'll acquire skills to help you get your message across, cultivate healthier personal relationships, and even achieve greater career success. Active Listening Techniques helps you: Get the basics--Discover the importance of paraphrasing, nonverbal cues, emotional labeling, mirroring, validation, and other fundamental active listening techniques. Put your skills to use--Each communication tool includes an illustrative anecdote, as well as digestible strategies to help you apply the concept to your everyday life. Manage conflict--Learn how invaluable active listening can be when it comes to navigating difficult or emotionally charged situations. Learn how to develop stronger connections through exercises that explore active listening.

You're Not Listening

2020-01-07

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Author: Kate Murphy
Publisher: Celadon Books
ISBN: 1250297206
Category : Psychology
Languages : en
Pages : 304

When was the last time you listened to someone, or someone really listened to you? "If you’re like most people, you don’t listen as often or as well as you’d like. There’s no one better qualified than a talented journalist to introduce you to the right mindset and skillset—and this book does it with science and humor." -Adam Grant, #1 New York Times bestselling author of Originals and Give and Take **Hand picked by Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink for Next Big Ideas Club** "An essential book for our times." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we’re taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We’re not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it’s making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we’re not listening, what it’s doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It’s time to stop talking and start listening.

Essential Clinical Skills in Nursing

2023-03-11

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Author: Deborah Rowberry
Publisher: SAGE Publications Limited
ISBN: 1529613388
Category : Medical
Languages : en
Pages : 425

Your complete solution for modern clinical skills education Accompanied by over 25 videos and written by an experienced team of nursing educators and practitioners, this innovative textbook will support your clinical skills training across all years of your degree. Taking a holistic and inclusive approach, the book presents both the theory, rationale and ‘how to’ of each procedure, as well as crucial interconnected skills such as communication, clinical reasoning and person-centred practice. Written in clear, straightforward language and mapped to the NMC Future Nurse Standards, the book delivers a complete solution for mastering the essential clinical skills you need as a student and registered nurse. How will the book support my learning? · Offers access to more than 25 videos alongside the text, demonstrating clinical skills in practice, from oxygen administration to venepuncture, cannulation and more · Structured around the 2018 NMC standards procedures annexe providing full curriculum coverage · Draws on over 30 case study scenarios and ‘voices’ from real pre-registration nursing students that bring clinical skills to life · Includes over 60 activities, key term definitions and other features to hone your understanding through self-testing, reflection and critical thinking · Relevant to students across all four fields of nursing

Assert Yourself! Harnessing the Power of Assertiveness in Your Career

2023-07-19

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Author: Rae A. Stonehouse
Publisher: Live For Excellence Productions
ISBN: 1998813355
Category : Business & Economics
Languages : en
Pages : 233

Introducing "Assert Yourself! Harnessing the Power of Assertiveness in Your Career" by Rae A. Stonehouse Are you ready to take charge of your career and build strong, fulfilling relationships? Look no further than "Assert Yourself! Harnessing the Power of Assertiveness in Your Career" by author Rae A. Stonehouse. This transformative book empowers you with the tools and techniques of responsible assertive behavior, helping you enhance your interpersonal skills and gain the respect you deserve. Respect lies at the heart of assertiveness, and this training program focuses on two essential parts: respecting yourself and honoring the needs and rights of others. By mastering assertiveness, you can establish meaningful connections, protect yourself from being taken advantage of, and make confident decisions that align with your values. In "Assert Yourself!," Stonehouse shares his personal journey of discovering the power of assertiveness and how it transformed his career. Drawing from his extensive experience as a mental health nurse, therapist, and author of self-help books, he offers practical exercises and insights to help you develop and strengthen your assertiveness skills. Through responsible assertive behavior, you'll learn how to engage in direct, honest communication while maintaining mutual respect. This approach creates a foundation for fair play, equal exchange, and effective conflict resolution. Worried about hurting others' feelings? Stonehouse reassures you that responsible assertiveness reduces this risk and encourages you to focus on your own needs and rights while still maintaining compassion for others. In "Assert Yourself!," Stonehouse guides you on a journey of self-discovery, enhanced communication, and fulfilling relationships. Each chapter builds on the previous ones, providing a comprehensive understanding of assertiveness. Practical exercises throughout the book let you apply what you've learned and incrementally build your self-confidence. Discover the benefits of assertiveness in the business world in Chapter 1, where Stonehouse explores effective communication, the distinction between assertiveness, aggression, and passivity, and the significance of assertive communication in achieving business goals. Gain insights into building strong relationships, enhancing decision-making, resolving conflicts, strengthening leadership skills, and excelling in negotiations. In later chapters, Stonehouse delves deeper into various parts of assertiveness, providing valuable guidance on applying assertive skills in different scenarios, whether in the workplace or personal life. Learn how to navigate the challenges of teamwork, conflict resolution, and decision-making, and unleash your full potential in your professional and personal endeavors. "Assert Yourself! Harnessing the Power of Assertiveness in Your Career" is your key to unlocking personal growth and enriched relationships. Embrace your true self, appreciate your strengths and weaknesses, and cultivate a deep sense of self-liking and comfort. Invest in yourself and watch as your newfound assertiveness transforms every part of your life. Join Rae A. Stonehouse on this empowering journey of self-discovery, enhanced communication, and fulfilling relationships. Grab your copy of "Assert Yourself! Harnessing the Power of Assertiveness in Your Career" today and take the first step toward personal and professional empowerment.