101 Tough Conversations to Have with Employees

101 Tough Conversations to Have with Employees

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  • Author: Paul Falcone
  • Publisher: AMACOM
  • ISBN: 0814413498
  • Category : Business & Economics
  • Languages : en
  • Pages : 322

Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues--these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. With years of experience as the VP of employee relations at major entertainment companies, author Paul Falcone offers unique insight into the tools and skills required for managers to address some of the most common--as well as the most serious--employee problems they are likely to encounter. Falcone’s book 101 Tough Conversations to Have with Employees equips managers to facilitate clear, direct interactions with their employees by offering realistic sample dialogues managers can use to sidestep potential awkwardness. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. With a plethora of proven, realistic techniques, managers will learn how to protect themselves and their organizations--and get the very best from their people.


101 Tough Conversations to Have with Employees

101 Tough Conversations to Have with Employees

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  • Author:
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  • Languages : en
  • Pages : 8


Tough Conversations at Work

Tough Conversations at Work

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  • Author: Sherry R Smith
  • Publisher: Independently Published
  • ISBN: 9781791797744
  • Category : Business & Economics
  • Languages : en
  • Pages : 44

Tough workplace conversations are difficult to handle, and this is why most of us try to avoid it. When you avoid tough conversation, you lean into vulnerability instead of doing good office work. If you have to deal with tough conversation regularly, then this book is for you. If you are looking for a complete tough conversation handbook, then this book offers a step-by-step approach to having those conversations with less stress and more success. This book offers a respectful and realistic approach on how to anticipate and engage in these encounters in a way that will achieve the best results for everyone involved.Whether you are an employee, coworker or the boss, you need to have tough conversations from time to time. This tough conversation guide can help you bite the bullet and say what needs saying. Unlike most books on the subject, this tough conversation guide is brief, to the point and easy to understand. This tough conversation book offers realistic and simple dialogues that employees and managers can use to facilitate direct, clear interactions with each other. One of the biggest obstacles of tough conversation is fear. Eliminating fear can make you better at tough conversation and this book shows you how to replace fear with courage and confidence.This book makes you confident and provides tools and tactics to navigate the tough conversation confidently and effectively. This solution-oriented, practical book describes some of the most common work-related communication problems most employees are likely to encounter. This tough conversation book is for both employees and managers who can use the guidance provided in the book to protect themselves and their organizations. Once you master the skills mentioned in this book, you will find all your conversations becoming easier, less stressful and more fruitful and productive.


101 Sample Write-Ups for Documenting Employee Performance Problems

101 Sample Write-Ups for Documenting Employee Performance Problems

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  • Author: Paul Falcone
  • Publisher: AMACOM
  • ISBN: 081443858X
  • Category : Business & Economics
  • Languages : en
  • Pages : 481

Whether you’re addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every employee encounter is clear, fair, and most importantly, legal. Thankfully, HR expert Paul Falcone has provided this wide-ranging resource that explains in detail the disciplinary process and provides ready-to-use documents that eliminate stress and second-guessing about what to do and say. In 101 Sample Write-Ups for Documenting Employee Performance Problems, Falcone includes expertly crafted, easily customizable write-ups that address: sexual harassment, absenteeism, insubordination, drug or alcohol abuse, substandard work, email and phone misuse, teamwork issues, managerial misconduct, confidentiality breaches, social media abuse, and more! With each sample document also including a performance improvement plan, outcomes and consequences, and a section of employee rebuttal, it’s easy to see why this guide makes life for managers and HR personnel significantly easier when it comes to addressing employee performance issues.


The Stay Interview

The Stay Interview

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  • Author: Richard Finnegan
  • Publisher: AMACOM
  • ISBN: 0814436501
  • Category : Business & Economics
  • Languages : en
  • Pages : 142

Of all the obstacles and surprises managers know are heading their way each day, the one they least anticipate and prepare for is the resignation of a seemingly happy and extremely valued employee. It’s the cement truck they never saw coming their way--but they could have.This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.Written by the retention expert who pioneered the process, The Stay Interview shows managers how to: • Prepare for the stay interview• Anticipate an employee's top issues• Respond to difficult questions• Listen effectively and dig deeper• Craft a detailed and effective stay plan complete with timeline• Assess each employee's level of engagement, predict potential exits, and communicate results to upper managementWhen you have the right people in place, you can’t risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises.


75 Ways for Managers to Hire, Develop, and Keep Great Employees

75 Ways for Managers to Hire, Develop, and Keep Great Employees

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  • Author: Paul Falcone
  • Publisher: AMACOM
  • ISBN: 0814436706
  • Category : Business & Economics
  • Languages : en
  • Pages : 336

Products and services will change with demand, but one thing that will always be required for a company’s success is having the right people working hard for you. As a manager, are you cultivating this vital resource? Is there more you could be doing? In this accessible and practical playbook, HR expert and author Paul Falcone helps take the guesswork out of this crucial element for success. In 75 Ways for Managers to Hire, Develop, and Keep Great Employees, Falcone shows managers how to: Identify the best and brightest talent Hire for organizational compatibility Address uncomfortable workplace situations Create an environment that motivates Retain restless top performers Delegate in a way that develops your staff Every HR executive has a laundry list of things they wish managers knew--best practices that would enable the entire organization to operate more effectively. Falcone’s book 75 Ways for Managers to Hire, Develop, and Keep Great Employees has encapsulated all of this for you in a single indispensable resource!


120 Difficult Conversations to Have With Employees

120 Difficult Conversations to Have With Employees

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  • Author: Dave Young
  • Publisher: Gtm Press LLC
  • ISBN: 9781955423021
  • Category : Business & Economics
  • Languages : en
  • Pages : 152

Not Sure How to Talk to Your Employee or Boss About a Sensitive Issue? Not for Long! Learn Tactful, Considerate Ways to Respond to 120 Difficult Situations - Keep Reading! No matter what your situation is, dealing with some type of conflict always gives way to anxiety and fear - prompting us to ask questions like "What if I offend them?", "What if they take it the wrong way?", or "What if they get mad at me?" All these WHAT Ifs are very valid questions to ask. Difficult conversations have always been a challenge, no matter how confident, tactful, or courageous a person may be. However, addressing difficult issues properly is always the key that opens the door to a resolution - especially in the workplace! It's a necessity that goes with the territory of being a person who interacts with others daily. And if you want to be an effective leader or a great employee, the willingness to have difficult conversations is always the first piece of the puzzle. So, how do you properly address tricky issues without stepping on other people's toes? You can start by poring over the information-rich pages of Dave Young's bestselling book "120 Difficult Conversations to Have With Employees". In this helpful resource, managers will learn how to discuss performance, inappropriate conduct, and other common work situations. Employees will able be able to learn from the insights on how to approach difficult situations with their colleagues or their bosses. With 120 situations covered using a concise, well-defined question-and-answer format, you can easily find and follow what is relevant to you!


In Data We Trust

In Data We Trust

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  • Author: Lars Luck
  • Publisher: A&C Black
  • ISBN: 1408179520
  • Category : Business & Economics
  • Languages : en
  • Pages : 222

Is it really possible for credit card companies to predict a divorce long before the couple in question know the end is nigh? Absolutely. All the information the companies need is already at their fingertips. The days of marketing professionals relying on 'gut feeling' are long gone, and intelligently analysed data streams make forecasting customer behaviour straightforward. As businesses all over the world fight hard and long for customer spend, it's the ones who transform data into smart data that will win the day, as data-crunch pioneers such as Google, Amazon and WalMart have shown. Written by a team of experienced marketing experts this enlightening book describes the revolutionary change in the marketing environment in recent years, provides fascinating case studies and gives indispensable advice on smart use of customer data. It is an essential read not only for every marketing professional but everyone wondering what happens to their personal information once it's 'out there'.


The Drama-Free Workplace

The Drama-Free Workplace

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  • Author: Patti Perez
  • Publisher: John Wiley & Sons
  • ISBN: 1119546443
  • Category : Business & Economics
  • Languages : en
  • Pages : 232

Eliminate sexual harassment, unconscious bias, ethical lapses and other HR nightmares! Companies spend millions on legal compliance training and initiatives to eliminate workplace drama and the resulting low morale and lawsuits, but don’t always get the results they want. Most organizations understand that simply checking legal compliance boxes around sexual harassment, bias, etc. isn’t enough, but are at a loss on how to implement solutions, especially in today’s post-#MeToo world. Patti Perez is an attorney, HR expert, trainer, and former state regulator, who has conducted over 1,200 workplace investigations. In this unique book, she explains the secret to avoiding all forms of drama, legal exposure, and low morale: A healthy workplace culture. Patti combines the lessons learned from 25 years of professional experience with robust data from behavioral science research to debunk common myths, including the belief that a focus on legal compliance leads to a healthy workplace culture. (In fact, it increases the likelihood of getting sued). The Drama-Free Workplace includes a section with easy-to-understand causes, effects and solutions to problems related to: Sexual harassment Bias and diversity Ethics lapses The book also includes helpful information on: Becoming an organization that values and practices fearlessness, fairness and freedom Anticipating situations that give rise to drama, with detailed advice on how to prevent it from happening Using emotional intelligence to communicate more precisely and persuasively about sensitive, controversial topics in the workplace Finally, the book’s DIY section guides companies on how to: draft and enforce helpful policies (that employees will actually read and *want* to follow) design and deliver powerful and effective training programs investigate and resolve claims of sexual harassment and other types of misconduct. Together, these practical tools will help all your employees feel valued and motivated, and keep drama, disengagement, and lawsuits, away.


96 Great Interview Questions to Ask Before You Hire

96 Great Interview Questions to Ask Before You Hire

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  • Author: Paul Falcone
  • Publisher: AMACOM
  • ISBN: 0814439160
  • Category : Business & Economics
  • Languages : en
  • Pages : 382

Why do so many promising job candidates turn out to be disappointing employees? Learn how to consistently hire the right people at the right time for the right roles. Every manager and human resources department has experienced a candidate whom they viewed as promising individuals full of potential turning out to be underwhelming employees. Employment expert Paul Falcone supplies the tools you need to land top talent. What is the applicant’s motivation for changing jobs? Do they consistently show initiative? The third edition of this practical guide book is packed with interview questions to possibly ask candidates, each designed to reveal the real person sitting across the table. In 96 Great Interview Questions to Ask Before You Hire, Falcone shares strategic questions that uncover the qualities and key criteria you seek in your next hire, including: Achievement-anchored questions Questions that qauge likeability and fit Pressure-cooker questions Holistic questions that invite self-assessment Questions tailed to sales, mid-level, or senior management positions Complete with guidelines for analyzing answers, asking follow-up questions, checking references, and making winning offers, 96 Great Interview Questions to Ask Before You Hire covers the interviewing and hiring process from beginning to end, leaving no stone unturned.