Professional Services Leadership Handbook

2017-08-03
Professional Services Leadership Handbook

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  • Author: Nigel Clark
  • Publisher: Kogan Page Publishers
  • ISBN: 0749477350
  • Category : Business & Economics
  • Languages : en
  • Pages : 273

Professional services firms - from the legal sector to accountancy, consulting and beyond - face increased disruption. Service delivery models are under pressure to adapt to changing client expectations. Technology offers new ways of working with clients, but changes the skills profile required of professionals, and threatens the traditional people-centred business model. The Professional Services Leadership Handbook equips leaders, and aspiring leaders, with tools and insights both to tackle these long-term disruptive trends and to maximise their firm's profitability today. Leaders of professional services firms find themselves with a daunting, but exciting, range of challenges ahead. Using practical insights drawn from experienced professional services leaders, the Professional Services Leadership Handbook explores new models and working practices to address four components of strategic leadership: clients, business, people and self leadership. It offers clear-sighted analysis of common pain points, and provides innovative solutions for dealing with them. This practical guide is designed for everyone involved in leadership decisions, whether that be a practice area, sector group, business function, or even firm-wide leadership role. It will help readers to focus their attention on the activities that will really make a difference to the success of their firm.

The Oxford Handbook of Professional Service Firms

2015-08-13
The Oxford Handbook of Professional Service Firms

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  • Author: Laura Empson
  • Publisher: OUP Oxford
  • ISBN: 0191504947
  • Category : Business & Economics
  • Languages : en
  • Pages : 620

Over the past three decades the Professional Service Firm (PSF) sector has emerged as one of the most rapidly growing, profitable, and significant in the global economy. In 2013 the accountancy, management consulting, legal, and architectural sectors alone generated revenues of US$ 1.6 trillion and employed 14 million people. PSFs play an important role in developing human capital, creating innovative business services, reshaping government institutions, establishing and interpreting the rules of financial markets, and setting legal, accounting and other professional standards. The study of PSFs can offer insights into the contemporary challenges facing organizations within the knowledge economy, and deepen understanding of more conventional organizations. Despite their significance, however, PSFs have until recently remained very much in the shadows of organizational and management research. The Oxford Handbook of Professional Service Firms marks the coming of age of PSF scholarship with a comprehensive and integrative exploration of current research and thinking on PSFs, featuring contributions from internationally renowned scholars in the fields of organizational and management studies. It is divided into three distinct sections - the professions, the firms, and the professionals that work within them - and covers subjects from governance and leadership to regulation, entrepreneurship, and diversity. Bringing together a broad range of empirical and theoretical perspectives, the Handbook offers many potentially important insights into the contemporary challenges of organizations in the knowledge economy and suggests new lines of inquiry that may shed further light on the activities and performance of PSFs and the professionals who work within them.

The Handbook of Leadership and Professional Learning Communities

2009-10-13
The Handbook of Leadership and Professional Learning Communities

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  • Author: C. Mullen
  • Publisher: Springer
  • ISBN: 0230101038
  • Category : Social Science
  • Languages : en
  • Pages : 253

Contributors offer ideas, applications, and resources for helping leaders and educators tackle the challenges of building successful professional learning communities. This wide-ranging text will prove indispensable for any democratically accountable leader committed to organizational change through communities of practice.

Professional Services Marketing Handbook

2015-04-03
Professional Services Marketing Handbook

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  • Author: Nigel Clark
  • Publisher: Kogan Page Publishers
  • ISBN: 0749473479
  • Category : Business & Economics
  • Languages : en
  • Pages : 280

The market for professional services and consulting firms is changing, driven by evolving and more demanding client requirements. Legal, accountancy and other professional services firms are now looking for a new breed of leaders with the insight to help deliver those requirements. Professional Services Marketing Handbook, published in association with the Professional Services Marketing Group, is for marketing and business development professionals, sales specialists, and a firm's technical practitioners who want to play a fuller role in their firm's obsession with client relationship development to increase their impact and influence. Featuring international case studies and best practice from industry leaders and experts such as Allen & Overy, Baker & McKenzie, PwC, Kreston Reeves and White & Case, Professional Services Marketing Handbook explains how to become a complete client champion - the voice of the client - to both shape and deliver a firm's client solution and experience. It helps marketers develop a growth strategy for their firm, understand and connect with clients more deeply and develop and manage client relationships to build successful brands. Contributing Authors: Richard Grove, Director of Marketing, Business Development & Communications, Allen & Overy LLP Daniel Smith, Senior Business Development and Marketing Manager, Asia Pacific, Baker & McKenzie Claire Essex, Director of Business Development and Marketing, Asia Pacific, Baker & McKenzie Clive Stevens, Executive Chairman, Kreston Reeves Louise Field, Head of Client Service & Insight, Bird & Bird LLP Tim Nightingale, Founder, Nisus Consulting Ben Kent, Managing Director, Meridian West Lisa Hart Shepherd, CEO, Acritas Nick Masters, Head of Online, PwC Alastair Beddow, Associate Director, Meridian West Dale Bryce, President, Asia-Pacific Professional Services Marketing Association Gillian Sutherland, Director, Global Key Account Management Buildings + Places, AECOM Susan D'aish, Business Relationship Director, MacRoberts LLP Dan O'Day, Vice President, Thomson Reuters Elite Matthew Fuller, Director of Marketing and Business Development EMEA, White & Case LLP Amy Kingdon, Marketing & Communications Director, UK & Europe, Atkins Eleanor Campion, Communications Executive, UK & Europe, Atkins Jessica Scholz, Business Development Manager, Freshfields Bruckhaus Deringer, Germany Giles Pugh, Principal, SutherlandsPugh

Handbook on Responsible Leadership and Governance in Global Business

2005
Handbook on Responsible Leadership and Governance in Global Business

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  • Author: Jonathan P. Doh
  • Publisher: Edward Elgar Publishing
  • ISBN: 1845425561
  • Category : Business & Economics
  • Languages : en
  • Pages : 429

Reading these various non-technical articles is undeniably valuable for any person (teachers, executives, students) who is concerned about the behaviour of major companies managers in the context of globalisation and economy liberalisation. Gestion 2000 A profoundly important book for scholars and leaders alike that makes a vital timely contribution to the behavioral perspectives on leadership and governance. Doh and Stumpf, along with their world-renowned contributors, apply solidly anchored academic wisdom to offer fresh ideas on restoring faith in the integrity of American enterprise. Jeffrey Sonnenfeld, Yale School of Management, President and CEO, Chief Executive Leadership Institute and author of Leadership and Governance From The Inside Out Ethics, social responsibility, leadership, governance. These terms are heard in the classroom, in the boardroom, and viewed on the front page of newspapers and magazines. Yet serious attention to the relationships among these concepts is lacking. Although commitments to leadership, ethics, and social responsibility are evident, individuals and companies are falling short in combining these duties into policies and cultures that guide behavior and decisions. The missing element is a broad-based and integrated approach to responsible leadership and governance. This volume provides the leading thinking on these issues and includes a discussion of emerging areas that require future attention. The contributors leading scholars in the fields of leadership, governance and social responsibility summarize the state of the literature, identify complementary insights and perspectives, discuss areas of conflict and disagreement, and include a provocative and stimulating agenda for further investigation. They point up practical consequences of these perspectives in light of developments that have exposed the shortcomings in practice. Several contributors focus specifically on the challenges faced by global companies in developing and maintaining leadership and governance practices that are responsive to different national institutional and cultural settings. Thorough coverage and insightful discussion make this an essential reference for scholars and students of leadership, corporate responsibility and professional ethics, as well as for all those directly responsible for establishing the ethical codes and practices of their organizations.

The Definitive Executive Assistant and Managerial Handbook

2012-11-03
The Definitive Executive Assistant and Managerial Handbook

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  • Author: Sue France
  • Publisher: Kogan Page Publishers
  • ISBN: 0749465832
  • Category : Business & Economics
  • Languages : en
  • Pages : 264

From best-selling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide for anyone who wants to take their career development to the next level. Placing special emphasis on personal leadership development as well as practical skills, you will learn how to manage a small team, climb the career ladder to gain more responsibility, negotiate effectively and confidently manage a project. It will teach you how to recruit and induct staff, make decisions fairly and consistently, build a productive team and environment and get noticed at work. For ambitious Assistants who want to continually improve their skills, The Definitive Executive & Managerial Handbook is an indispensable guide, helping you to maintain your professional image and achieve resounding success.

The Essential Handbook for Effective Human Service Professionals

2013-05-01
The Essential Handbook for Effective Human Service Professionals

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  • Author: Tim Nolan
  • Publisher: Dog Ear Publishing
  • ISBN: 9781457519871
  • Category : Business & Economics
  • Languages : en
  • Pages : 104

The Essential Handbook for Effective Human Service Professionals is written by the same author that brought you The Essential Handbook for Human Service Leaders, which is a national best-selling book used by thousands of human service managers and organizations across the country. Tim Nolan is a nationally recognized leadership expert in the human services. The Essential Handbook for Effective Human Service Professionals is comprised of 21 vital competencies that any direct service worker (i.e. case manager, family services worker, child protective investigator, juvenile probation officer, etc.) needs to excel in their respective position. Further, this book helps to fulfill a critical need in the field due to the lack of support and training available for human service professionals. Each chapter of The Essential Handbook for Effective Human Service Professionals is written in a concise manner that provides a wealth of information and proven strategies designed to provide immediate impact for workers and organizations looking to maximize staff performance, retention, commitment and high quality client care. This is a must-have resource. Visit www.HumanServicesLeadership.org for free newsletters, book reviews, feedback from prior trainings and upcoming trainings in your area. Tim is also available for agency-specific trainings and consultation.

The Seven Principles of Professional Services

2014-12-01
The Seven Principles of Professional Services

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  • Author: Thomas McGrath
  • Publisher:
  • ISBN: 9780986210716
  • Category :
  • Languages : en
  • Pages :

This book details the prerequisite knowledge every consultant must master when delivering complex professional services. Coupled with the author's and his industry colleagues' real life examples of success and failure, these principles provide every consultant with actionable guidance to improve their service quality. Professional services consultants are walking a dangerous high wire between the success of their customers and the ongoing success of their firm. To maintain balance and walk this tightrope successfully, a consultant needs a strong set of principles that can be relied upon in the heat of a customer engagement. Through detailed analysis of his own experience as a consultant, a customer, and a professional services executive, Shane describes in detail the seven principles of professional services that have led him and others to repeated success. If you have been a consultant for ten minutes or ten years, this book will help you assess how well you deliver your service today and enable you to identify ways to elevate it in the future. Doing so will benefit your customer, your firm and your career.

The Complete Handbook of Coaching

2014-04-01
The Complete Handbook of Coaching

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  • Author: Elaine Cox
  • Publisher: SAGE
  • ISBN: 1473904137
  • Category : Psychology
  • Languages : en
  • Pages : 505

This second edition provides the most comprehensive guide to the field of coaching, exploring a range of coaching theories and approaches, genres and settings, and professional issues. It supports trainees and professionals to identify and develop a personal style of coaching. Its three parts cover: The theoretical traditions underpinning coaching such as cognitive-behavioural, Gestalt and existential Contexts and genres such as life, executive, peer, team and career coaching Professional issues such as ethics, supervision, continuing professional development, standards and mental-health issues. Written by leading international authors, each chapter makes links between theory and practice and includes discussion questions to facilitate reflection on the topic, further reading suggestions, and case studies. This new edition includes completely revised and updated chapters throughout, an additional emphasis on cross-cultural coaching and new chapters on Health and Wellness Coaching and Researching Coaching. The handbook is a unique resource that has helped thousands of practitioners and trainees from a variety of professions and multi-disciplinary backgrounds, including health, education, business and management and psychology, throughout their coaching career.

The Interior Design Business Handbook

2012-09-11
The Interior Design Business Handbook

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  • Author: Mary V. Knackstedt
  • Publisher: John Wiley & Sons
  • ISBN: 1118139879
  • Category : Architecture
  • Languages : en
  • Pages : 561

Thousands of interior design professionals have come to rely on The Interior Design Business Handbook for comprehensive, accessible coverage of the essential procedures, tools, and techniques necessary to manage a successful interior design business. The Fifth Edition of this essential resource has been revised to address the latest trends and changes in the field, with new and updated material on business size and structure, building a brand, client development, social networking and Internet marketing, finances, purchasing, technology and software programs, and other key areas. Complete with more than 75 sample forms and letters, this Fifth Edition is a one-stop resource for all aspects of establishing and running an interior design business—from choosing a location and managing day-to-day operations to growing a business and putting it up for sale. All of the techniques and procedures in the book are rooted in real-world experience and are used daily in successful design firms throughout the United States. Filled with valuable information for solo practices and small firms as well as larger businesses, this book is an indispensable resource for seasoned professionals as well as interior designers who are at the start of their career.