Powerful Phrases for Dealing with Difficult People

2013-10-15
Powerful Phrases for Dealing with Difficult People

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  • Author: Renee Evenson
  • Publisher: AMACOM
  • ISBN: 0814432999
  • Category : Business & Economics
  • Languages : en
  • Pages : 242

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success. Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal communication skills to back up your words Sample dialogues that demonstrate how phrasing improves interactions A five-step process for moving from conflict to resolution “Why This Works” sections that provide detailed explanations Button-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

2007-09-06
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

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  • Author: Susan Benjamin
  • Publisher: McGraw Hill Professional
  • ISBN: 9780071595124
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Powerful Phrases for Effective Customer Service

2012-09-12
Powerful Phrases for Effective Customer Service

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  • Author: Renée Evenson
  • Publisher: HarperChristian + ORM
  • ISBN: 0814420338
  • Category : Business & Economics
  • Languages : en
  • Pages : 303

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.

Powerful Phrases for Successful Interviews

2014-02-13
Powerful Phrases for Successful Interviews

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  • Author: Tony Beshara
  • Publisher: AMACOM
  • ISBN: 0814433553
  • Category : Business & Economics
  • Languages : en
  • Pages : 258

The job market is full of qualified applicants--which means the next position you apply for will be filled by the candidate who gives the right answers. How confident are you that your responses are distinguishing you from the competition? When it's time to choose between a candidate who is perfect on paper and one who is persuasive in person, there’s no contest. After all, almost every applicant who makes it to the interview process looks fabulous on a résumé. So employers have to make gut-level evaluations based on the candidates’ answers to the interview questions. Hiring expert Tony Beshara knows the words that trigger “yes” in the minds of employers--and in this book, he arms candidates with hundreds of ready-to-use responses to even the toughest interview questions. Covering entry-level to executive positions and encompassing all industries, Powerful Phrases for Successful Interviews propels job seekers through every stage of the process. Beshara will show you the power phrases to: Get your foot in the door Clearly communicate your skills, strengths, and experience Make a great impression at the crucial opening and close Score high on the likability factor Dispel lingering concerns about work history Give follow-up emails real impact Negotiate a strong job offer Powerful Phrases for Successful Interviews provides candidates with hundreds of ready-to-use responses to even the toughest interview questions, giving professionals the right words to make the difference every time.

How to Deal With Difficult People

2015-01-07
How to Deal With Difficult People

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  • Author: Gill Hasson
  • Publisher: John Wiley & Sons
  • ISBN: 0857085670
  • Category : Family & Relationships
  • Languages : en
  • Pages : 215

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

The Leader Phrase Book

2011-11-22
The Leader Phrase Book

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  • Author: Patrick Alain
  • Publisher: Red Wheel/Weiser
  • ISBN: 1601636261
  • Category : Business & Economics
  • Languages : en
  • Pages : 200

Easily find the right words to respond like a leader in any situation, communicate effectively, and make your way to success. The Leader Phrase Book contains more than 3,000 dynamic phrases that will enable you to prevail in virtually all of life’s important situations. You will be in command of your words and always stay ahead of the game. With this passport to success, you will begin a new journey on which you are among the charismatic, the untouchable . . . the elite. This easy-to-use reference book will give you a new image you can take pride in helping you to quickly reach your full leadership potential. You will have all the weapons to effectively succeed whenever vibrant, forceful language is required. It works like magic! The Leader Phrase Book will teach you how to: • Speak like a leader • Master all conversations • Attain a charismatic presence • Gain the respect of others • Achieve a lightning-fast rhetoric • Find the right phrases instantly • Argue effectively • Be the envy of all you meet The Leader Phrase Book is the culmination of ten years of Patrick’s personal research on how leaders communicate. It is the summation of his efforts to share one of the most invaluable skills in life: “how to put yourself in command.” Praise for The Leader Phrase Book “This refreshing and practical tool will help to enlarge, promote, and articulate the world of communication.” —Cristina Roggero, Pepperdine University professor of literature “An indispensable tool to help you become quickly fluent in phrases that put you ahead in the marketplace.” —Tony Azar, Homeland Security Chief Engineer “A must read for anyone who wants to move ahead in business.” —Jami Levesque, technical director of 300 and Transformers 3

Success in Dealing with Difficult People

2006-03-01
Success in Dealing with Difficult People

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  • Author: Ken Lawson
  • Publisher: Barrons Educational Series
  • ISBN: 9780764132483
  • Category : Business & Economics
  • Languages : en
  • Pages : 248

Here is basic psychological advice and a list of do’s and don’ts when dealing with difficult colleagues, unreasonable clients, and hard-to-please bosses. New titles in the growing Business Buddies series for career-minded men and women offer tips, checklists, do’s and don’ts, and general information for getting ahead in the world of business and management. They are practical, quick-reference fact books, focused to help readers set priorities and goals. They are not lengthy theoretical essays on business and corporate topics. Both beginning job hunters and experienced business professionals will find these quick-read guides filled with practical advice that they can put to immediate use

Difficult Conversations

2023-08-22
Difficult Conversations

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  • Author: Douglas Stone
  • Publisher: Penguin
  • ISBN: 0593511697
  • Category : Psychology
  • Languages : en
  • Pages : 401

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Dealing With Difficult People

2006-04-07
Dealing With Difficult People

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  • Author: Dr. Rick Brinkman
  • Publisher: McGraw Hill Professional
  • ISBN: 9780071487153
  • Category : Business & Economics
  • Languages : en
  • Pages : 128

Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Working with Difficult People, Second Revised Edition

2016-12-06
Working with Difficult People, Second Revised Edition

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  • Author: Amy Cooper Hakim
  • Publisher: Penguin
  • ISBN: 1101993111
  • Category : Business & Economics
  • Languages : en
  • Pages : 352

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.