Perfect Phrases for Managing Your Small Business

2008-10-05
Perfect Phrases for Managing Your Small Business

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  • Author: Robert Bacal
  • Publisher: McGraw Hill Professional
  • ISBN: 0071641874
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you’ll need to take charge, perform your tasks, and succeed in these trying times. Inside you’ll find: Hundreds of quick, ready-to-use concepts and phrases for nearly every business situation Targeted coverage on topics, from starting your business to hiring and motivating employees to dealing with challenging customer situations How to market and sell your products and services

Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You...And What To Say Instead

Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You...And What To Say Instead

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  • Author: Robert Bacal
  • Publisher: Bacal & Associates
  • ISBN: 1926840062
  • Category :
  • Languages : en
  • Pages : 187

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

2007-09-06
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

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  • Author: Susan Benjamin
  • Publisher: McGraw Hill Professional
  • ISBN: 9780071595124
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Defusing Hostile Customers Workbook (Third Edition2010)

2010-04-06
Defusing Hostile Customers Workbook (Third Edition2010)

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  • Author: Robert Bacal
  • Publisher: Bacal & Associates
  • ISBN: 1450585744
  • Category : Anger
  • Languages : en
  • Pages : 192

Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit Government and public sector departments and employees often deal with angry, irate, upset, manipulative, and aggressive citizens and customers, due to their regulatory responsibilities. Often employees are under-trained to deal with angry customers, leaving them at risk, while government agencies look uncaring and cold. Angry, unsatisfied clientele eat up hours of staff time. Government departments CAN provide excellent customer service. A critical step is learning how to defuse angry people so that the agency and the customer work TOGETHER. Defusing Hostile Customers -- A Self-Instructional Workbook For Public Sector Employees is a "seminar in a book" and contains an amazing collection of specific phrases and actions that can be learned by any public sector employee, drawn from modern understanding of psychology of aggression and psycholinguistics. There are over 80 specific tactics to be applied, and most chapters contain hands-on exercises and "homework", with key answers provided at the back of the book. Here's just a taste of the content: Government Context Nature of Hostile Behavior How Hostile Situations Escalate Principles of Defusing Art of Self-Control Starting Off Successfully Using Co-operative Language Verbal Self-Defense Techniques Acknowledgment Tactics Countering Non-Verbal Intimidation Referral Techniques Telephone Hostility Limit Setting There's even a chapter for managers and supervisors. This third edition (2010) is a unique blend of science and art not available anywhere else, and is based on the input of thousands of government employees over two decades.

If It Wasn't for the Customers I'd Really Like This Job

2011-02-28
If It Wasn't for the Customers I'd Really Like This Job

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  • Author: Robert Bacal
  • Publisher: Bacal & Associates
  • ISBN: 1452803803
  • Category : Business & Economics
  • Languages : en
  • Pages : 191

Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.

Perfect Phrases for Landlords and Property Managers

2008-10-12
Perfect Phrases for Landlords and Property Managers

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  • Author: John A. Yoegel
  • Publisher: McGraw Hill Professional
  • ISBN: 0071641866
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

Perfect Phrases for Landlords and Property Managers arms readers with quick and easy phrases to deal with the countless challenges, decisions, and day-to-day responsibilities of being a landlord or property manager. it offers practical, need-to-know advice on everything from dealing with tenants and co-op boards to developing and executing a management plan. Each chapter includes several key principles and advice on the topic and provide hundreds of ready-to-use phrases for readers to go to no matter what the situation.

Perfect Phrases for Creativity and Innovation: Hundreds of Ready-to-Use Phrases for Break-Through Thinking, Problem Solving, and Inspiring Team Collaboration

2012-03-23
Perfect Phrases for Creativity and Innovation: Hundreds of Ready-to-Use Phrases for Break-Through Thinking, Problem Solving, and Inspiring Team Collaboration

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  • Author: Karen Eriksen
  • Publisher: McGraw Hill Professional
  • ISBN: 007178294X
  • Category : Business & Economics
  • Languages : en
  • Pages : 255

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In today’s fast-moving economy and competitive climate, developing a creative, innovative workforce is absolutely essential for success. Perfect Phrases for Creativity and Innovation provides hundreds of ready-to-use phrases for building the kind of exciting, solution-driven work environment that turns average companies into industry leaders. From creating powerful teams to prioritizing ideas to rewarding success, this hands-on guide offers the language and proven tools to help you: Jump-start your own creativity Trigger whole-brain, divergent thinking in your employees Inspire teams to collaborate in new, effective ways Transform every team into an innovation machine

Perfect Phrases for ESL Advancing Your Career

2009-12-31
Perfect Phrases for ESL Advancing Your Career

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  • Author: Natalie Gast
  • Publisher: McGraw Hill Professional
  • ISBN: 0071608370
  • Category : Business & Economics
  • Languages : en
  • Pages : 176

Expert help for polishing your English skills for the workplace You are on an upward career track, but English still may give you a bit of trouble. Do not let language get in your way to success! Perfect Phrases ESL: Advancing Your Career helps you say the right words at the right time in any situation. Author and ESL specialist Natalie Gast introduces you to scenarios, business slang, and other linguistic issues that typical language texts don't go into--for example, the nuances of dealing with conflict, your attitude at work, the written word, and job-seeking skills for a newcomer to the language. Developed for career track professionals in the global workplace who lead meetings, conduct performance evaluations, write management reports, and much more. Hundreds of helpful English phrases for everyday communication. Topics include: How To Use This Book; Getting Down To Business; You and Your Attitude at Work; Becoming Indispensable; Time Management; Communication Is the Key; Dealing with Conflicts; The Written Word; Applications, Checks, and Other Forms; E-mails and Faxes; Memos, Notes, and Letters; Larger Writing Projects; Proofread Everything; Moving On Up; Networking for Stepping Up; Job Applications, Resumes and Cover Letters; Job Interviews; Follow-up; Participating in and Leading Meetings; Meeting Protocol and Etiquette; Brainstorming and Decision-Making Meetings; Team and Department Meetings; Videoconferencing, Teleconferencing, and Webinars; Professional Development; Self Evaluation; Giving and Accepting Feedback; Job Coaching; Performance Evaluation Meetings; Resources for Professional Development; Self Confidence and Selling Yourself, in a Nutshell

Perfect Phrases for Meetings

2008-04-06
Perfect Phrases for Meetings

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  • Author: Don Debelak
  • Publisher: McGraw Hill Professional
  • ISBN: 0071641602
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

Everyone wants to shine in business meetings-whether they are leading them or just participating. Perfect Phrases for Meetings provides hundreds of winning, ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a valuable tool for anyone who needs to get a message across and stand out as a leader.

Perfect Phrases for Communicating Change

2010-02-19
Perfect Phrases for Communicating Change

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  • Author: Lawrence Polsky
  • Publisher: McGraw Hill Professional
  • ISBN: 0071738304
  • Category : Business & Economics
  • Languages : en
  • Pages : 176

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Employees respond to organizational change with worry, fear, and sometimes even panic. Your job is to keep them motivated and focused—so you must choose your words carefully during times of upheaval. Perfect Phrases for Communicating Change has hundreds of ready-to-use phrases for ensuring your employees make the transition with clarity, commitment, and skill. Learn the most effective language for: Articulating new company initiatives Responding to questions with confidence Easing employees' fears Clarifying roles and responsibilities Addressing resistance and performance problems Praise for Perfect Phrases for Communicating Change "Perfect Phrases for Communicating Change is a wonderful book, filled with practical, solid advice, suggestions, and examples for how to communicate effectively in a time of change.” John Krajicek, Executive Professor and Assistant Director of Business Communication Studies, Texas A&M University "Communication during organizational change is everything. The right words at the right time can make all the difference between a successful and unsuccessful change initiative. This is a wonderful resource for finding the right words and sentiments to convey any type of change." Robert J. Marshak, Ph.D., author of Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change “Finding the right words to communicate change is challenging, even for the best of managers. In this user-friendly text, Lawrence and Antoine provide hundreds of practical phrases to better prepare managers for the task. The book is rich with insightful suggestions on change messaging considerations and construction.” Edward Ferris, Assistant Professor, The New School for Management and Urban Policy "In my over 20 years of running companies and corporate divisions I have seen a direct correlation between the quality of communication of my managers and their success in the business world. If you aspire to be an effective, efficient, and productive leader then I highly recommend this book. It is an outstanding reference guide and road map for pragmatic yet inspirational communication techniques." Mitch Pisik, President and CEO, Breckwell Products