Managing the Unexpected

Managing the Unexpected

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  • Author: Karl E. Weick
  • Publisher: John Wiley & Sons
  • ISBN: 0470534230
  • Category : Business & Economics
  • Languages : en
  • Pages : 212

Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change? Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.


Managing the Unexpected

Managing the Unexpected

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  • Author: Karl E. Weick
  • Publisher: John Wiley & Sons
  • ISBN: 1118862414
  • Category : Business & Economics
  • Languages : en
  • Pages : 231

Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance. "Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat. Explore the many different kinds of unexpected events that your organization may face Consider updated case studies and research Discuss how highly reliable organizations are able to maintain control during unexpected events Discover tactics that may bolster your organization's ability to face the unexpected with confidence Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations—and confidently face unexpected challenges.


Managing the Urgent and Unexpected

Managing the Urgent and Unexpected

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  • Author: Mr Stephen Wearne
  • Publisher: Gower Publishing, Ltd.
  • ISBN: 1472442520
  • Category : Business & Economics
  • Languages : en
  • Pages : 225

Sometimes unanticipated threats or opportunities create a situation in which work is required unexpectedly. On these occasions, such urgent and unexpected work demands an instant start, in contrast to the often lengthy processes of investigation, evaluation, development, selection and planning normal in businesses and public services before the start of a project. Managing the Urgent and Unexpected explores what is different managerially if work is unexpected, its implementation is urgent and an immediate start it is required. The authors draw on twelve cases ranging from the launch of the Freeview television system in the United Kingdom to the sifting and removal of the New York World Trade Center pile of debris following the 9/11 terrorist attack. They summarise how the response to each of these events was managed, demonstrate that opportunities may sometimes be created in the face of adversity and suggest how normal organizations can prepare to manage abnormal demands. Urgent and unexpected projects have to be rare in business or government to be economically and socially tolerable. And yet organizations can and should be prepared for the unexpected. The lessons offered here will help private and public organizations plan how to authorize and support future urgent work to take advantage of immediate new business opportunities or to protect or restore systems and services.


Family Conflict

Family Conflict

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  • Author: Heather Canary
  • Publisher: John Wiley & Sons
  • ISBN: 0745670822
  • Category : Social Science
  • Languages : en
  • Pages : 208

Family Conflict takes a life course approach as it provides an accessible discussion of family conflict issues, processes, and outcomes. Chapters draw on recent theory and research regarding sub-systems and stages in family life to give readers resource-rich overviews of conflict in contemporary families. After the initial chapter presents the landscape of family conflict theory and research, chapters focus on conflict in couple relationships, parent-child relationships, sibling relationships, and in stepfamilies. The book concludes with a discussion of how specific work, health, and disability challenges facing today’s families influence, and are influenced by, conflict interactions. Family Conflict will be essential reading for students of family communication, family researchers, professionals who work with families in various stages of life, and anyone who desires a deeper understanding of their own family conflict processes.


Resilient Organizations

Resilient Organizations

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  • Author: Erica Seville
  • Publisher: Kogan Page Publishers
  • ISBN: 074947856X
  • Category : Business & Economics
  • Languages : en
  • Pages : 202

What differentiates resilient organizations from those that are not? Do we need to wait until a crisis strikes to see how resilient an organization is? Resilient Organizations draws on primary research to reveal the answers to these questions and provides practical ideas and actions to make your own organization more resilient. Organizational resilience is about creating organizations with the agility to adapt to unexpected challenges and the capacity to seize opportunity out of adversity. Dr Erica Seville, founder of the Resilient Organizations research programme, provides readers with the essential knowledge required to enable organizations to thrive in a world of change and uncertainty. Drawing on a decade of research, her team have identified 13 indicators to diagnose an organization's resilience. Resilient Organizations draws out the top five ingredients and shows how organization resilience is a capability that can and must be proactively fostered and maintained over time. Using case studies, diagnostic tools and key actions and initiatives to develop and maintain organizational resilience, Resilient Organizations is essential reading for everyone tasked with developing strong organizations that can survive and thrive in crisis and change - from risk, resilience and business continuity professionals to leadership and management teams.


Uncertainty and Surprise in Complex Systems

Uncertainty and Surprise in Complex Systems

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  • Author: Reuben R. McDaniel
  • Publisher: Springer Science & Business Media
  • ISBN: 9783540237730
  • Category : Science
  • Languages : en
  • Pages : 220

Complexity science has been a source of new insight in physical and social systems and has demonstrated that unpredictability and surprise are fundamental aspects of the world around us. This book is the outcome of a discussion meeting of leading scholars and critical thinkers with expertise in complex systems sciences and leaders from a variety of organizations, sponsored by the Prigogine Center at The University of Texas at Austin and the Plexus Institute, to explore strategies for understanding uncertainty and surprise. Besides contributions to the conference, it includes a key digest by the editors as well as a commentary by the late nobel laureate Ilya Prigogine, "Surprises in half of a century". The book is intended for researchers and scientists in complexity science, as well as for a broad interdisciplinary audience of both practitioners and scholars. It will well serve those interested in the research issues and in the application of complexity science to physical and social systems.


College Success

College Success

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  • Author: Amy Baldwin
  • Publisher:
  • ISBN: 9781951693169
  • Category :
  • Languages : en
  • Pages :


Behind the Executive Door

Behind the Executive Door

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  • Author: Karol M. Wasylyshyn
  • Publisher: Springer Science & Business Media
  • ISBN: 9781461403760
  • Category : Business & Economics
  • Languages : en
  • Pages : 174

Sigmund Freud meets Peter Drucker ... Behind the Executive Door is a revealing look at the behavior of top business leaders—and how the next level of aspiring managers can learn to navigate the political and personal landscape. Based on over 25 years of psychotherapy and consulting experiences, as well as extensive empirical research, Karol Wasylyshyn has identified a dynamic continuum of executive behaviors that are manifested in three specific types of business leaders – Remarkable, Perilous, and Toxic. She describes these types in accessible terms with the intertwined goals of helping readers (1) recognize these behaviors and leadership types and (2) leverage this information to increase their savvy and effectiveness in the workplace. In the wake of Sarbanes-Oxley and the increased scrutiny of business executives, we have learned that how they lead is often their undoing – or at least it is a pressing development need and/or potential derailment factor. In short, despite financial or strategic smarts, ineffective leadership behavior de-motivates talented employees, has adverse effects on productivity, and jeopardizes positive business results. Conversely, we can recognize the qualities of effective leadership behavior, which is largely a function of emotional intelligence, the ability to tap into the needs and motivations of others and bring out their best performance. In Behind the Executive Door, the author provides a wide variety of tools and exercises to help the reader identify the behavior traits of their organizations’ leaders –and hone their own approaches to achieve positive results. In the process, readers will also gain insights and skills to manage laterally and down, as well as up the organizational ladder. The concepts can be applied in any type of organization – private or public, for-profit or non-profit. The result is not only a better understanding of organizational politics and leadership behavior, but a practical guide to making important career decisions, such as whom to work for and how to develop one’s own leadership style.


Sensemaking in Organizations

Sensemaking in Organizations

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  • Author: Karl E. Weick
  • Publisher: SAGE
  • ISBN: 9780803971776
  • Category : Business & Economics
  • Languages : en
  • Pages : 252

The teaching of organization theory and the conduct of organizational research have been dominated by a focus on decision-making and the concept of strategic rationality. However, the rational model ignores the inherent complexity and ambiguity of real-world organizations and their environments. In this landmark volume, Karl E Weick highlights how the `sensemaking' process shapes organizational structure and behaviour. The process is seen as the creation of reality as an ongoing accomplishment that takes form when people make retrospective sense of the situations in which they find themselves.


Managing The Unexpected: Assuring High Performance In An Age Of Complexity

Managing The Unexpected: Assuring High Performance In An Age Of Complexity

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  • Author: Weick Sutcliffe
  • Publisher: John Wiley & Sons
  • ISBN: 9788126509553
  • Category :
  • Languages : en
  • Pages : 228

High reliability organizations (HROs) such as ER units in hospitals or firefighting units, are designed to perform well under extreme stress and pressure. Using HROs as the model for the 21st century organization, Karl Weick and Kathleen Sutcliffe show executives and upper level managers the competencies their organizations need to develop in order to handle surprises effectively and with a high degree of reliability without sacrificing speed.