ITIL Practitioner Guidance

2016-01-15
ITIL Practitioner Guidance

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  • Author: Axelos
  • Publisher: stationery Office Limited TSO
  • ISBN: 9780113314874
  • Category : Business enterprises
  • Languages : en
  • Pages : 0

ITIL(R) Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM: -Focus on value -Start where you are -Progress iteratively -Be transparent -Keep it simple -Design for experience -Work holistically -Observe directly -Collaborate It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

ITIL Foundation Exam Study Guide

2012-08-15
ITIL Foundation Exam Study Guide

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  • Author: Liz Gallacher
  • Publisher: John Wiley & Sons
  • ISBN: 1119943647
  • Category : Computers
  • Languages : en
  • Pages : 420

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

The ITSM Process Design Guide

2010-08-15
The ITSM Process Design Guide

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  • Author: Donna Knapp
  • Publisher: J. Ross Publishing
  • ISBN: 1604270497
  • Category : Business & Economics
  • Languages : en
  • Pages : 257

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

ITIL® 4 – A Pocket Guide

2019-04-30
ITIL® 4 – A Pocket Guide

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  • Author: Jan van Bon
  • Publisher: Van Haren
  • ISBN: 9401804400
  • Category : Architecture
  • Languages : en
  • Pages : 141

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.

Basic Service Management

2011-08-26
Basic Service Management

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  • Author: Rob England
  • Publisher: Two Hills Ltd
  • ISBN:
  • Category : Business & Economics
  • Languages : en
  • Pages : 119

Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

Ten Steps to ITSM Success

2013-02-07
Ten Steps to ITSM Success

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  • Author: Angelo Esposito
  • Publisher: IT Governance Publishing
  • ISBN: 1849284571
  • Category : Business & Economics
  • Languages : en
  • Pages : 255

Guides the reader through an ITSM transformation journey based on the authors’ real-world experiences, in a ten-step approach.

ITIL 4 Master Pack (PDF)

ITIL 4 Master Pack (PDF)

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  • Author: AXELOS
  • Publisher:
  • ISBN: 9780113316861
  • Category :
  • Languages : en
  • Pages :

The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master

ITIL Foundation, ITIL

2019
ITIL Foundation, ITIL

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  • Author: The Stationery Office
  • Publisher: Stationery Office Books (TSO)
  • ISBN: 9780113316076
  • Category : IT-infrastruktur
  • Languages : en
  • Pages : 0

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

SSCP Systems Security Certified Practitioner All-in-One Exam Guide

2011-11-22
SSCP Systems Security Certified Practitioner All-in-One Exam Guide

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  • Author: Darril Gibson
  • Publisher: McGraw Hill Professional
  • ISBN: 0071771557
  • Category : Computers
  • Languages : en
  • Pages : 481

Get complete coverage of all the material on the Systems Security Certified Practitioner (SSCP) exam inside this comprehensive resource. Written by a leading IT security certification and training expert, this authoritative guide addresses all seven SSCP domains as developed by the International Information Systems Security Certification Consortium (ISC)2, including updated objectives effective February 1, 2012. You'll find lists of topics covered at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Designed to help you pass the exam with ease, SSCP Systems Security Certified Practitioner All-in-One Exam Guide also serves as an essential on-the-job reference. Covers all exam domains, including: Access controls Networking and communications Attacks Malicious code and activity Risk, response, and recovery Monitoring and analysis Controls and countermeasures Auditing Security operations Security administration and planning Legal issues Cryptography CD-ROM features: TWO PRACTICE EXAMS PDF COPY OF THE BOOK

Implementing Itil Change And Release Management

2009-09
Implementing Itil Change And Release Management

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  • Author: Klosterboer
  • Publisher: Pearson Education India
  • ISBN: 9788131729823
  • Category :
  • Languages : en
  • Pages : 244