eBook downloads, eBook resources & eBook authors
Annotation. Now in a thoroughly updated third edition, this classic training guide shows readers how to build and maintain a successful, cost-effective organizational learning program. This is the training manager's ultimate answer book and set of tools for creating, developing, and managing the training function.
The knowledge, skills and guidance managers need to become true learning leaders. Now more than ever, a versatile, well-trained workforce is critical to an organization¿s success. Written for managers from a wide range of functional areas, this book gives any manager responsible for training the tools to help employees learn more, perform better, and work smarter. This comprehensive, up-to-date guide targets the roles necessary to manage training and learning in an organization: champion, builder, performance consultant, supporter, administrator, and keeper of the budget. Filled with expert information and real-world scenarios, this new book uses diagrams, charts, exercises, and a collection of tools for training delivery to help managers anticipate and solve a broad range of training challenges¿for their own departments or for the entire organization. How to Manage Training: Facilitating Workplace Learning for High Performance delivers the knowledge, skills, and guidance managers need to become true learning leaders. Readers will learn how toL ¿ Develop a sample business plan for training ¿ Deliver learning experiences in a wide range of formats ¿ Create programs for peer-to-peer assistance and collegial problem solving ¿ Foster coaching and mentoring in the workplace ¿ Promote learning and training opportunities at all levels in the organization
How to execute win-win negotiations every time, in business and in life Negotiating Success provides expert guidance on how to improve strategies and outcomes in negotiating anything in professional and personal life. With a constant focus on the mind, body, and spirit of the professional negotiator, this easy-to- ready text brings a holistic approach to the hard and soft skills needed for ethical negotiations. The result is a better understanding of how to negotiate successfully for mutual benefit by all parties. Offers tips and tools, such as how to use positive psychology to unite your team, emotional intelligence for successful negotiation, and how to minimize conflict Spells out the six principles of ethical influence Written by Jim Hornickel, the founder of Bold New Directions, a transformational learning organization that provides training, coaching, retreats, and keynotes across the world, specializing in negotiation, leadership, communication, presentation, and corporate training Negotiating Success delivers an unparalleled blend of practical and explicit steps to take to achieve win-win negotiations, every time.
Why getting results should be every nonprofit manager's first priority A nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world. Managing to Change the World is designed to teach new and experienced nonprofit managers the fundamental skills of effective management, including: managing specific tasks and broader responsibilities; setting clear goals and holding people accountable to them; creating a results-oriented culture; hiring, developing, and retaining a staff of superstars. Offers nonprofit managers a clear guide to the most effective management skills Shows how to address performance problems, dismiss staffers who fall short, and the right way to exercising authority Gives guidance for managing time wisely and offers suggestions for staying in sync with your boss and managing up This important resource contains 41 resources and downloadable tools that can be implemented immediately.
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
Recovering from Training is the ultimate guide to the theory and practice of recovery from training. It describes the multiple causes, correlates, and consequences of fatigue, and also gives real-world recommendations on how to manage and reduce it for best health, fitness, and physique results. This book is for lay persons interested in fitness, athletes, coaches, hobbyists, and sport scientists alike. It leans heavily on peer-reviewed science and explains the physiology of fatigue and recovery in great depth. While based on scientific data, it is written to be easily digested by non-scientists. Attention is also paid to outlining practical application that readers can easily incorporate into recovery strategies for themselves or their athletes.Recovering from Training will allow the dedicated athlete and coach to plan out training, diet, and recovery strategies for optimal results. If you can recover better, you can train more, train harder, and make better gains over time. Peaking and tapering strategies are included so that competitive athletes can make sure to recover on time for competitions. Even if you're just interested in the theoretical underpinnings of recovery processes, this book is very unlikely to disappoint. Lastly, because peer-reviewed journal articles are referenced, you can use this book as a starting point to further your exploration of any of the recovery concepts discussed within.
You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.
Kitchen fire or time waster? The inability to differentiate robs us of precious time and well-being. Empower workshop participants to strategically manage procrastination, negotiate priorities, and exercise control over how they spend their time. Developed by master trainer Lisa Downs, each complete two-day, one-day, and half-day workshop in this book builds time management and productivity skills that are essential across industries.
Seeks to find a balance between research and company practices. This text provides students with a background in the fundamentals of training and development - needs assessment, transfer of training, designing a learning environment, methods, and evaluation.
