Foundations of ITIL® V3

Foundations of ITIL® V3

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  • Author: Arjen de Jong
  • Publisher: Van Haren
  • ISBN: 9087539169
  • Category : Architecture
  • Languages : en
  • Pages : 381

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:


ITIL Foundation Exam Study Guide

ITIL Foundation Exam Study Guide

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  • Author: Liz Gallacher
  • Publisher: John Wiley & Sons
  • ISBN: 1119943647
  • Category : Computers
  • Languages : en
  • Pages : 420

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.


ITIL Foundation, ITIL

ITIL Foundation, ITIL

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  • Author: The Stationery Office
  • Publisher: Stationery Office Books (TSO)
  • ISBN: 9780113316076
  • Category : IT-infrastruktur
  • Languages : en
  • Pages : 0

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.


IT Service Management Foundation Practice Questions

IT Service Management Foundation Practice Questions

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  • Author: Tony Gannon
  • Publisher: BCS, The Chartered Institute
  • ISBN: 1906124442
  • Category : Business & Economics
  • Languages : en
  • Pages : 101

The most authoritative guide to preparing for the ITIL(R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points. The book utilises the experience of three members of the ISEB examination panel. An ITIL(R) Licensed Product.


ITIL Practitioner Guidance

ITIL Practitioner Guidance

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  • Author:
  • Publisher:
  • ISBN: 9780113314935
  • Category :
  • Languages : en
  • Pages : 176

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.


Foundations of Service Level Management

Foundations of Service Level Management

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  • Author: Rick Sturm
  • Publisher: Sams Publishing
  • ISBN:
  • Category : Business & Economics
  • Languages : en
  • Pages : 292

This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.


IT Service Management

IT Service Management

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  • Author: Van Haren Publishing
  • Publisher: Van Haren Publishing
  • ISBN: 9789087530518
  • Category : Business & Economics
  • Languages : en
  • Pages : 514

Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.


ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

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  • Author: Claire Agutter
  • Publisher: IT Governance Ltd
  • ISBN: 1787782204
  • Category : Computers
  • Languages : en
  • Pages : 211

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.


Service strategy

Service strategy

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  • Author: Great Britain. Office of Government Commerce
  • Publisher: The Stationery Office
  • ISBN: 0113310455
  • Category : Business & Economics
  • Languages : en
  • Pages : 278

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management


Become ITIL® 4 Foundation Certified in 7 Days

Become ITIL® 4 Foundation Certified in 7 Days

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  • Author: Abhinav Krishna Kaiser
  • Publisher: Apress
  • ISBN: 9781484263600
  • Category : Computers
  • Languages : en
  • Pages : 453

Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry