Fierce Conversations (Revised and Updated)

Fierce Conversations (Revised and Updated)

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  • Author: Susan Scott
  • Publisher: Penguin
  • ISBN: 9780425193372
  • Category : Self-Help
  • Languages : en
  • Pages : 324

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager


Fierce Leadership

Fierce Leadership

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  • Author: Susan Scott
  • Publisher: Crown Currency
  • ISBN: 038552904X
  • Category : Business & Economics
  • Languages : en
  • Pages : 338

From the author of the acclaimed book Fierce Conversations comes the antidote to some of the most wrongheaded practices of business today. · “Provide anonymous feedback.” · “Hire smart people.” · “Hold people accountable.” These are all sound, business practices, right? Not so fast, says leadership visionary and bestselling author Susan Scott. In fact, these mantras — despite being long-accepted and adopted by business leaders everywhere — are completely wrongheaded. Worse, they are costing companies billions of dollars, driving away valuable employees and profitable customers, limiting performance, and stalling careers. Yet they are so deeply ingrained in organizational cultures that no one has questioned them. Until now. In Fierce Leadership, Scott teaches us how to spot the worst “best” practices in our organizations using a technique she calls “squid eye”–the ability to see the “tells” or signs that we have fallen prey to disastrous behaviors by knowing what to look for. Only then, she says, can we apply the antidote.. Informed by over a decade of conversations with Fortune 500 executives, this book is that antidote. With fierce new approaches to everything from employee feedback to corporate diversity to customer relations, Scott offers fresh and surprising alternatives to six of the so-called “best” practices permeating today’s businesses. This refreshingly candid book is a must-read for any manager or leader at any level who is ready to take a long hard look at what trouble might be lurking in their organization - and do something about it.


Fierce Love

Fierce Love

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  • Author: Susan Scott
  • Publisher: Thomas Nelson
  • ISBN: 1400233259
  • Category : Family & Relationships
  • Languages : en
  • Pages : 236

New York Times bestselling author Susan Scott guides couples through eight must-have conversations to create a fierce love that stands the test of time and grows stronger over the years. Often in our romantic relationships, we long for deep connection, but we don't know how to communicate well and sometimes withhold what we're really thinking and feeling. This can lead to fighting, resentment, or, worse, complacency--where you are just going through the motions, more like roommates than two people in love. As Susan writes, "It's as if we've pulled off our own wings." As couples, we don't stop to think how important our conversations are. And we certainly don't understand that what we talk about and how we talk about it determine whether our relationships will thrive, flatline, or fail. In Fierce Love, New York Times bestselling author Susan Scott guides couples through eight must-have conversations that lead to deep connection and lasting commitment. Through the use of true stories and hands-on exercises, Susan helps us understand that the conversation is the relationship; identify and dispel five relationship myths that mislead and derail us; learn eight conversations that are critical to enriching relationships; and stop fighting or ignoring issues and start connecting in a deep and meaningful way. After a season where many relationships were tested and tried, where some relationships thrived and others have exposed cracks couples didn't even realize were there, or realized but didn't acknowledge, now is the best time to learn to communicate well. By having honest, compelling conversations with our partners, we can foster true connection and a fierce love that will withstand the test of time and grow stronger over the years.


Difficult Conversations

Difficult Conversations

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  • Author: Douglas Stone
  • Publisher: Penguin
  • ISBN: 0593511697
  • Category : Psychology
  • Languages : en
  • Pages : 401

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving


Difficult Conversations (HBR 20-Minute Manager Series)

Difficult Conversations (HBR 20-Minute Manager Series)

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  • Author: Harvard Business Review
  • Publisher: Harvard Business Review Press
  • ISBN: 1633690792
  • Category : Business & Economics
  • Languages : en
  • Pages : 129

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.


Difficult Conversations

Difficult Conversations

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  • Author: Douglas Stone
  • Publisher: Penguin
  • ISBN: 1101496762
  • Category : Psychology
  • Languages : en
  • Pages : 351

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving


Having Hard Conversations

Having Hard Conversations

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  • Author: Jennifer Abrams
  • Publisher: Corwin Press
  • ISBN: 1412965004
  • Category : Education
  • Languages : en
  • Pages : 153

Designed to help educators confidently lead difficult conversations, this insightful book offers interactive exercises, sample scripts, and a step-by-step approach to help realize positive outcomes.


Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

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  • Author: John R. Stoker
  • Publisher: McGraw Hill Professional
  • ISBN: 0071815805
  • Category : Business & Economics
  • Languages : en
  • Pages : 306

MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results. "Overcoming Fake Talk is a thorough compendium of ideas, frameworks, examples, and actions to improve conversations. Stoker's four 'REAL' conversation skills and eight principles give the novice and master insights and guidelines for improving conversation." -- Dave Ulrich, Professor, Ross School of Business, University of Michigan; Partner, The RBL Group; and author of The Why of Work "Great questions, great suggestions. . . . Bravo! I will put Stoker's ideas to use in my own practice." -- Beverly Kaye, founder and co-CEO, Career Systems International, and coauthor of Help Them Grow or Watch Them Go "Adhering to and implementing these principles will dramatically increase your ability to communicate and improve your relationships in your professional and personal life." -- Hyrum W. Smith, cofounder, FranklinCovey "An insightful blend of rock-solid theory accompanied by compelling examples of the huge distinction between real and fake communication." -- John H. Zenger, CEO, Zenger Folkman, and coauthor of How to Be Exceptional "Stoker teaches true principles for getting Results, Respect, and great Relationships using REAL conversation." -- Brent D. Peterson, PhD, coauthor of Fake Work


Critical Conversations For Dummies

Critical Conversations For Dummies

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  • Author: Christina Tangora Schlachter
  • Publisher: John Wiley & Sons
  • ISBN: 1118502477
  • Category : Business & Economics
  • Languages : en
  • Pages : 341

The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.


Love Me Fierce In Danger

Love Me Fierce In Danger

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  • Author: Steven Powell
  • Publisher: Bloomsbury Publishing USA
  • ISBN: 1501367331
  • Category : Literary Criticism
  • Languages : en
  • Pages : 353

"As gripping and twisted as a James Ellroy novel." - Ian Rankin "A masterpiece of literary biography." - David Peace The first critical biography of a titan of American crime fiction. Love Me Fierce In Danger is the story of James Ellroy, one of the most provocative and singular figures in American literature. The so-called “Demon Dog of Crime Fiction,” Ellroy enjoys a celebrity status and notoriety that few authors can match. However, traumas from the past have shadowed his literary success. When Ellroy was ten years old, his mother was brutally murdered. The crime went unsolved, and her death marked the start of a long and turbulent road for Ellroy that has included struggles with alcoholism, drug addiction, homelessness, and jail time. In tracing his life and career, Steven Powell reveals how Ellroy's upbringing in LA, always on the periphery of Hollywood, had a profound and dark influence on his work as a novelist. Using new sources, Powell also uncovers Ellroy's family secrets, including the mysterious first marriage of his mother Jean Ellroy, eighteen years before her murder. At its heart, Love Me Fierce in Danger is the story of how Ellroy overcame his demons to become the bestselling and celebrated author of such classics as The Black Dahlia and LA Confidential. Informed by interviews with friends, family, peers, and literary and Hollywood collaborators, as well as extensive conversations with Ellroy himself, Love Me Fierce In Danger pulls back the curtain on an enigmatic figure who has courted acclaim and controversy with equal zealotry.