Customer Visits: Building a Better Market Focus

Customer Visits: Building a Better Market Focus

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  • Author: Edward F. McQuarrie
  • Publisher: Routledge
  • ISBN: 1317473485
  • Category : Business & Economics
  • Languages : en
  • Pages : 256

Visits to customers by a cross-functional team of marketers and engineers play an important role in new product development, entry into new markets, and in exploring customer satisfaction and dissatisfaction. The new edition of this widely used professional resource provides step-by-step instructions for making effective use of this market research technique.Using a wealth of specific examples, Edward F. McQuarrie explains how to set feasible objectives and how to select the right number of the right kind of customers to visit. One of the leading experts in the field, McQuarrie demonstrates how to construct a discussion guide and how to devise good questions, and offers practical advice on how to conduct face-to-face interviews.Extensively updated throughout, this third edition includes three new chapters as well as expanded coverage of the analysis of visit data. It also discusses which industries and product categories are most (and least) suitable to the customer visit technique. The author also covers how the customer visit technique compares to other market research techniques such as focus groups.


Customer Visits

Customer Visits

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  • Author: Edward F. McQuarrie
  • Publisher: SAGE Publications, Incorporated
  • ISBN:
  • Category : Business & Economics
  • Languages : en
  • Pages : 196

Drawing on best practices found at leading technology firms, this book offers a complete guide to all aspects of planning and executing a programme of customer visits, and explains how these can assist new product development and the improvement of customer satisfaction. A wealth of specific advice is offered on topics such as: kinds of objective; how many customers to visit; how to prepare a discussion guide; how to coordinate visits with the sales force; how to build rapport; effective and ineffective questions to ask customers; and traps and pitfalls in the analysis of data from visit programmes.


The Market Research Toolbox

The Market Research Toolbox

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  • Author: Edward F. McQuarrie
  • Publisher: SAGE
  • ISBN: 1412991730
  • Category : Business & Economics
  • Languages : en
  • Pages : 273

An ideal resource for those who want to conduct market research but have little experience in doing so, this book describes how each technique works along with its costs and uses, tips for success, when and how to use certain techniques and precautions to take while using them.


Marketing of High-technology Products and Innovations

Marketing of High-technology Products and Innovations

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  • Author: Jakki J. Mohr
  • Publisher: Pearson Prentice Hall
  • ISBN: 9780136049968
  • Category : Business & Economics
  • Languages : en
  • Pages : 584

This title provides a thorugh overview of the issues high-tech marketers must address, and provides a balance between conceptual discussions and examples; small and big business; products and services; and consumer and business-to-business marketing contexts.


The Market Research Toolbox

The Market Research Toolbox

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  • Author: Edward F. McQuarrie
  • Publisher: SAGE Publications
  • ISBN: 148331359X
  • Category : Business & Economics
  • Languages : en
  • Pages : 401

Understanding marketing research to make better business decisions An ideal resource for busy managers and professionals seeking to build and expand their marketing research skills, The Market Research Toolbox, Fourth Edition describes how to use market research to make strategic business decisions. This comprehensive collection of essential market research techniques, skills, and applications helps readers solve real-world business problems in a dynamic and rapidly changing business atmosphere. Based on real-world experiences, author Edward F. McQuarrie gives special attention to business-to-business markets, technology products, Big Data, and other web-enabled approaches. Readers with limited time or resources can easily translate the approaches from mass markets, simple products, and stable technologies to their own situations. Readers will master background context and the questions to ask before conducting research, as well as develop strategies for sorting through the extensive specialized material on market research.


Secrets of the Marketing Masters

Secrets of the Marketing Masters

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  • Author: Dick MARTIN
  • Publisher: AMACOM Div American Mgmt Assn
  • ISBN: 0814410227
  • Category : Business & Economics
  • Languages : en
  • Pages : 289

All the old rules of marketing are up for grabs. Markets are fragmenting and globalizing; consumers have greater control over when and what media they use; and digital technologies have changed how people shop, work, and relax. But a small number of senior marketing leaders know how to engage consumers and keep them coming back. This book reveals the secrets to their success. Featuring exclusive interviews with top consumer and business-to-business marketers at companies like P&G, Unilever, GE, Nortel and American Express, Secrets of the Marketing Masters offers insight and practical advice, from how to gain the confidence of your colleagues on the senior team to how win your customers’ trust. Marketers will discover how to: • build a marketing culture • share results that matter–good and bad • connect with customers on an emotional level • find ways to amplify the customer voice within their company • run marketing like a professional service • cultivate positive word of mouth both on and offline • build customer listening posts • develop forward sensing mechanisms to spot new trends With this real-world, insider advice, readers can discover the techniques that will set them apart from the crowd and create lasting customer loyalty.


Customer Visits

Customer Visits

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  • Author: Edward F. McQuarrie
  • Publisher: SAGE Publications, Incorporated
  • ISBN:
  • Category : Business & Economics
  • Languages : en
  • Pages : 274

The Second Edition of Customer Visits offers a complete guide to all aspects of planning and executing a programme of visits to customers by individual managers and cross-functional teams. Features new to this edition include: expanded coverage of ad hoc results; more examples of good and bad procedures; expanded section on how to analyze visit data; expanded coverage of kinds of questions to be asked of customers; and better integration with other market research tools. Customer Visits offers a wealth of specific advice, and shows how customer visits can assist new product development and the improvement of customer satisfaction.


Building a StoryBrand

Building a StoryBrand

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  • Author: Donald Miller
  • Publisher: HarperCollins Leadership
  • ISBN: 0718033337
  • Category : Business & Economics
  • Languages : en
  • Pages : 241

More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times best-selling author and marketing expert Donald Miller. And they are making millions. If you use the wrong words to talk about your product, nobody will buy it. Marketers and business owners struggle to effectively connect with their customers, costing them and their companies millions in lost revenue. In a world filled with constant, on-demand distractions, it has become near-impossible for business owners to effectively cut through the noise to reach their customers, something Donald Miller knows first-hand. In this book, he shares the proven system he has created to help you engage and truly influence customers. The StoryBrand process is a proven solution to the struggle business leaders face when talking about their companies. Without a clear, distinct message, customers will not understand what you can do for them and are unwilling to engage, causing you to lose potential sales, opportunities for customer engagement, and much more. In Building a StoryBrand, Donald Miller teaches marketers and business owners to use the seven universal elements of powerful stories to dramatically improve how they connect with customers and grow their businesses. His proven process has helped thousands of companies engage with their existing customers, giving them the ultimate competitive advantage. Building a StoryBrand does this by teaching you: The seven universal story points all humans respond to; The real reason customers make purchases; How to simplify a brand message so people understand it; and How to create the most effective messaging for websites, brochures, and social media. Whether you are the marketing director of a multibillion-dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.


Ten Key Customer Insights

Ten Key Customer Insights

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  • Author: Robert Schieffer
  • Publisher: South Western Educational Publishing
  • ISBN:
  • Category : Consumers' preferences
  • Languages : en
  • Pages : 280

Develop effective marketing strategies and tactics, by gaining deeper insights into the perceptions, needs, motivations and preferences of your target customers with CUSTOMER INSIGHTS: UNLOCKING THE MIND OF THE MARKET. Companies that implement these strategies and tactics can expect to attract and retain more customers, grow their share of market, increase the productivity of their marketing efforts, and increase their profitability.


Customer Advisory Boards

Customer Advisory Boards

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  • Author: Tony Carter
  • Publisher: Psychology Press
  • ISBN: 9780789015587
  • Category : Business & Economics
  • Languages : en
  • Pages : 184

From Dr. Tony Carter, a leading authority in business management, comes a book to give your company the winning edge. Customer Advisory Boards: A Strategic Tool for Customer Relationship Building examines the customer advisory boardone of the most effective competitive tools for building and maintaining customer satisfaction. This business guide shows how to create and make use of an effective customer advisory board, and how doing so can give your company a marketing advantage and improve vital aspects of business, including customer responsiveness, trust-building, and customer satisfaction. This book is vital for anyone who has customers and wants their loyalty. To view an excerpt online, find the book in our QuickSearch catalog at www.HaworthPress.com.