Communication Skills in Business. The Importance of Communication Skills to Motivate Employees in Feedback Interviews

2022-06-09
Communication Skills in Business. The Importance of Communication Skills to Motivate Employees in Feedback Interviews

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  • Author: Zeynep Frings
  • Publisher: GRIN Verlag
  • ISBN: 3346659216
  • Category : Literary Collections
  • Languages : en
  • Pages : 20

Seminar paper from the year 2020 in the subject English Language and Literature Studies - Other, grade: 1,3, Ruhr-University of Bochum, language: English, abstract: In this paper, I will have a closer look on the importance of communication skills in business area and will illustrate how motivation in business behaves in connection with communication and to what extent this is conducive to successful business. Furthermore, I will analyse several communication models and types of motivation to portray my suggestions and arguments. Every human being starts at a noticeably young age to communicate with others as communication is something less difficult, at least that is how it is initially perceived. As children and youth, it is easier to express wishes and needs than adults, because the older you get, the more complex communication can be. Thus, an adult has more complex and diverse forms and styles of communication than a child, because apart from the fact that adults are more experienced than children, an adult also has to face certain problems that are much more complex and whose needs gradually increase in complexity. Personal needs and desires are no longer the only concern. Adults are more affected by this complexity than children, especially in stressful situations. Davies states that when we are stressed or at a low ebb, we tend to adopt a defensive style of communication. Hence, communication in stressful situations can be very challenging, especially at workplaces when it comes to questioning the success. Generally, work and success are very important. Therefore, concerns about work, the work environment and work success can and will also be influenced by communication. Everyone wants to be as successful in their job. The competition in the job market is at the highest level and everyone wants the best job just as companies want to have the best and the most suitable employees. Communication is an essential factor for all these aspects. A well functioning communication i.e. within the company is important for sustainable success and consequently has an impact on many areas. The general objectives are to inform employees, but also to create motivation and feedback. Communication in general plays a significant role when it comes to the work environment and the working atmosphere (including motivation of employees) and concerning the success that is to be achieved in a profession. It also is an indispensable element in nowadays society which leads to either positive or negative achievements.

Effective Communication in Human Resource Development

2003
Effective Communication in Human Resource Development

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  • Author: Vanita
  • Publisher: Atlantic Publishers & Dist
  • ISBN: 9788126901890
  • Category : Communication in management
  • Languages : en
  • Pages : 140

Dale Carnegie Was Probably The First Popular Figure To Link Communication Skills With Managerial Success. Few Employees Work According To Their Full Ability. In Fact, Studies Show That In Some Cases Workers Can Perform At Only 20 To 30 Per Cent Of Their Ability Without Being Fired And That Average Employees Work At Only Two-Thirds Of Their Capacities. An Attempt Has Been Made To Analyse As To What Can Managers Of Human Resources Do To Overcome This Waste And Inefficiency? As Motivational Theory Is So Difficult To Implement, More And More Companies Are Realising That The Link Between Motivation And Performance Improvement Is Communication. By Effective Communication, Managers Try To Improve An Employee S Sense Of Self-Worth By Showing Recognition, Reinforcing Of Job Well Done And Providing A General Sense Of Support. Communication Is The Tool That Is Available To Every Manager. Not Every Manager Can Give An Employee A Raise Or Use Promotion As An Incentive, However, Every Manager Can Use Effective Motivational Communication. In This Publication It Is Analysed As To How Communication Is The Central Ingredient In The Motivational Process And Presents Techniques That Every Manager Can Use To Improve Performance At The Workplace.

Communication Skills for Managers

2002
Communication Skills for Managers

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  • Author: Janis Fisher Chan
  • Publisher: AMACOM Div American Mgmt Assn
  • ISBN: 0761213384
  • Category : BUSINESS & ECONOMICS / Business Communication / General
  • Languages : en
  • Pages : 171

Self-Handicapping Leadership

2015-11-12
Self-Handicapping Leadership

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  • Author: Phillip J. Decker
  • Publisher: FT Press
  • ISBN: 0134119894
  • Category : Business & Economics
  • Languages : en
  • Pages : 292

Every day, millions of employees watch their leaders sabotage themselves. They watch, they learn, and then they do it, too. Next thing you know, everyone’s lost motivation, and nobody takes ownership. That’s how organizations fail. This book will help you break the vicious cycle of self-handicapping leadership in your organization, stop the excuses, and unleash all the performance your team is capable of delivering. Phil and Jordan reveal how and why people handicap themselves even when they know better. Next, they offer real solutions from their own pioneering research and consulting. You’ll find practical ways to strengthen accountability and self-awareness, recognize the “big picture,” improve decision-making, deepen trust and engagement, develop talent, escape micromanagement, and focus relentlessly on outcomes. Your colleagues can be far more effective, and so can you. In fact, it starts with you–right here, right now, with this book. Many leaders inadvertently create cultures of failure. They model and promote “selfhandicapping” actions, where people withdraw effort or create new problems, in order to maintain their own self-images of competence. Self-Handicapping Leadership shines the spotlight on this widespread and destructive phenomenon and presents real action plans for overcoming it.

Interpersonal Communication Skills in the Workplace

2008
Interpersonal Communication Skills in the Workplace

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  • Author: Perry McIntosh
  • Publisher: AMACOM Div American Mgmt Assn
  • ISBN: 0761214755
  • Category : Business & Economics
  • Languages : en
  • Pages : 183

Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographi.

Feedback Skills for Leaders

2006
Feedback Skills for Leaders

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  • Author: Patti Hathaway
  • Publisher: Cengage Learning
  • ISBN: 9781418864910
  • Category : Business communication
  • Languages : en
  • Pages : 0

People crave feedback. Leaders who learn how to provide effective feedback create opportunities for employees to grow, become motivated, and make positive contributions to their organizations. FEEDBACK SKILLS FOR LEADERS shows new and even experienced managers the benefits of developing this critical skill, both in giving and receiving feedback. Readers will learn specific techniques for receiving and responding to critical feedback and will learn the positive impact of praise and positive messages. This edition includes new information on how gender and generational differences can impact employees' expectations and how well feedback is received.

Ask a Manager

2018-05-01
Ask a Manager

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  • Author: Alison Green
  • Publisher: Ballantine Books
  • ISBN: 0399181814
  • Category : Business & Economics
  • Languages : en
  • Pages : 306

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

A Textbook of Tourism for Class XII (A.Y. 2023-24)Onward

2023-05-20
A Textbook of Tourism for Class XII (A.Y. 2023-24)Onward

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  • Author: Nimit Chowdhary
  • Publisher: Goyal Brothers Prakashan
  • ISBN: 9357260056
  • Category : Juvenile Nonfiction
  • Languages : en
  • Pages : 185

A Textbook of Tourism [Subject Code 806] for Class 12 is designed to facilitate the job role of Travel Blogger, Airline Staff, Hotelier, Tourism Manager, Travel Consultant, Front Office Executive, Travel Executive, Tourist Guide, Transport Agent and Tour Operator. This book has been developed as per the latest syllabus and examination pattern prescribed by the CBSE with the planned instructions consisting of units for developing employability and skills competencies among students. The language in the book is deliberately kept reader-friendly, allowing easy accessibility and grasp of knowledge. In the contemporary era, the predominance of the internet and advanced technology have increased the operational value of tour operators and travel agencies. Increased domestic and international visits to India led to an increased dependence on travel intermediaries. Also, the lower investment and attractive returns enticed many people to start their own travel agencies. The book provides a comprehensive view of travel agencies' and tour operators' businesses in the tourism sector. Each topic is discussed and supported by examples to provide students with a better understanding. The book proposes to provide both practical and theoretical knowledge about the tourism industly. It also imparts basic knowledge of contemporary topics like online travel agencies, e-visa, the significance of travel insurance in the post-COVID-19 phase and entrepreneurship in the tourism trade. This book aims to impart knowledge about the travel intermediaries' significance, operating mechanisms, and activities. The wide array of activities carried out by travel agents and tour operators covers itinerary planning, package design, helping travellers choose a destination, costing the package, marketing the product, operating the booking software (GDS), and so on. This book will help students learn about the significance of travel intermediaries in facilitating travellers in different ways throughout their vacations. Each chapter has been divided into the following parts: (a) lntrodudion: It introduces you to the unit's topic and learning objectives. (b) Relevant Knowledge: This part of the unit provides you with the relevant information on the topics covered. The knowledge developed through this part will enable the students to perform certain activities listed at the end of each topic. (c) Assignment: The various questions included in this part will help the students to check their understanding of the topics learned. Sincere attempts have been made to keep the language of the book simple. The concepts have also been explained through pictorial illustrations wherever necessary. This will allow the students to have a swift reading of the book, making the content of the book easy to understand. We also hope that this book will boost the students' morale and enormously benefit the teachers. Constructive suggestions for the improvement of the book are most welcome. The authors would be glad to read the feedback and implement it in upcoming books. -Authors

Communication in Organizations

2005-11-21
Communication in Organizations

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  • Author: Henk T. van der Molen
  • Publisher: Psychology Press
  • ISBN: 1135421498
  • Category : Language Arts & Disciplines
  • Languages : en
  • Pages : 194

One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt. Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations and giving presentations. Practical examples and concrete conversations are used to give students and professionals straight-forward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry.

The Handbook of Communication Skills

2006-10-16
The Handbook of Communication Skills

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  • Author: Owen Hargie
  • Publisher: Routledge
  • ISBN: 1134242387
  • Category : Psychology
  • Languages : en
  • Pages : 597

The Handbook of Communication Skills is recognised as one of the core texts in the field of communication. This thoroughly revised and updated third edition arrives at a time of considerable growing interest in this area, with recent research showing the importance of communication skills for success in many walks of life. The book's core principle, that interpersonal communication can be conceptualized as a form of skilled activity, is examined in detail and a comprehensive transactional model of skilled communication is presented, which takes into account current conceptual and research perspectives. This book provides a comprehensive analysis of research, theory and practice in the key skill areas of communication, such as non-verbal communication, persuasion, leadership, assertiveness, self-disclosure, listening and negotiation. Each chapter is written by a recognised authority in that particular specialism, among them world leaders in their particular fields. In the ten years since the last edition, a large volume of research has been published and the text has been comprehensively updated by reviewing this wealth of data. In addition a new chapter on persuasion has been added - one of the areas of most rapid growth in social psychology and communication. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. It will be of continued interest to researchers and students in psychology and communication, as well as in a variety of other contexts, from vocational courses in health, business and education, to many others such as nursing and social work whose day-to-day work is dependent on effective interpersonal skills.