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Volume 1 gives you the basics you need to get started. You'll hear from the experts on how to set up the best learning environments. Plus you'll get dozens of presentation techniques you can use today! This collection is the first step for anyone who wants to get started in training.
Develop training content that adheres to today’s demanding standards. Master trainer Geri McArdle’s refresh of Training Design and Delivery makes accessible the proven principles and tools that countless trainers rely on. Her third edition highlights new training delivery systems that have had an immediate and far-reaching impact on training. More importantly, it hones in on their technologies. McArdle has substantially added to the section on delivery and provides new chapters on project management and international training. This simple, single-source guide to developing and implementing training belongs on the bookshelf of every trainer. In this book you will learn: What it takes to meet standards of training design, development, and delivery How to use a multistep training program design tool to create a training module and program Which tools and techniques to use to open, conduct, and close a training.
Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. Free tools and customization options The free, ready-to-use workshop materials (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. About the series The ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today's technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other. The series also includes Communication Skills Training, Leadership Training, Coaching Training, and New Supervisor Training.
This comprehensive companion volume to the bestselling ASTD Training and Development Handbook (Craig, ed.) helps trainers design classroom, self-study, or technology-based training programs. Delivering the latest information on how adults learn best and human performance technology, it shows trainers how to prepare lesson plans, create visual aids, and deliver highly memorable presentations.
An overview of research in the field of corporate training. Sponsored by the American Psychological Association, it contains contributions from professionals in the academic, government and business worlds. It brings together published findings and best practice examples, showing trainers how to apply educational psychology in their work whilst educating psychologists on the special problems and concerns faced by trainers today. Articles cover ad hoc training practices and cost and effectiveness assessments, relevant technologies such as telecommunications and computer applications, instructional tatics and strategies and much more.
