The Heart of Hospitality

2016-10-11
The Heart of Hospitality

PDF The Heart of Hospitality Download

  • Author: Micah Solomon
  • Publisher: SelectBooks, Inc.
  • ISBN: 159079379X
  • Category : Business & Economics
  • Languages : en
  • Pages : 210

Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Hospitality from the Heart

2013-01-20
Hospitality from the Heart

PDF Hospitality from the Heart Download

  • Author: Brandon W. Johnson
  • Publisher: Bookhouse Fulfillment
  • ISBN: 9781592985791
  • Category : Business & Economics
  • Languages : en
  • Pages : 138

You may serve great food. You may have a beautiful building and grounds. You may have the hippest decor. You may have all of the newest technology wants and needs. In today's world, though, that's not enough. Because it's not just about all of those things or whether your marketing efforts bring customers to your place of business. It's about whether your hospitality will bring your guests back. Hospitality from the Heart-Part I is an inspiring fable featuring the likable but burned-out and misguided Jim Watts. Jim has the experience and the work ethic that industry professionals admire and believe lead to success, but Jim still feels as if he is missing some¬thing. After finding himself and his wife at the quaint Gottschalk Inn for an unplanned weekend, that missing piece begins to appear and he learns the invaluable lessons of customer service, hospitality, and HEART. Hospitality from the Heart--Part II is where the lessons of the story meet the real world. It is a step-by-step guide for you to apply the principles of HEART into your organization and life. The result? Improved employee engagement, better morale, extraordinary service, greater customer loyalty, and increased profits. And best of all? A better place to work — for your team and for you.

The Spirit of Hospitality

2018-09-04
The Spirit of Hospitality

PDF The Spirit of Hospitality Download

  • Author: Larry Stuart
  • Publisher: Morgan James Publishing
  • ISBN: 1683509900
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.

Hospitality

2006-09-01
Hospitality

PDF Hospitality Download

  • Author: Leslie A. Hay
  • Publisher: Church Publishing, Inc.
  • ISBN: 0819226297
  • Category : Religion
  • Languages : en
  • Pages : 125

In this latest addition to the Spiritual Directors International Series, professional spiritual directors and those in formation programs learn to extend traditional forms of hospitality by living out its deeper meaning as they explore ways in which the spirit of hospitality enriches the spiritual direction experience. The Spiritual Directors International Series - This book is part of a special series produced by Morehouse Publishing in cooperation with Spiritual Directors International (SDI), a global network of some 6,000 spiritual directors and members.

Principles of Management for the Hospitality Industry

2012-05-23
Principles of Management for the Hospitality Industry

PDF Principles of Management for the Hospitality Industry Download

  • Author: Dana V Tesone
  • Publisher: Routledge
  • ISBN: 1136436448
  • Category : Business & Economics
  • Languages : en
  • Pages : 406

It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding: improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms visualize key concepts with over one hundred explanatory diagrams gain confidence by testing your understanding on the accompanying website practical applications of theory are illustrated in international case studies throughout the book discussion questions prompt an exploration of key concepts.

Lead with Hospitality

2021-04-27
Lead with Hospitality

PDF Lead with Hospitality Download

  • Author: Taylor Scott
  • Publisher: BenBella Books
  • ISBN: 1953295223
  • Category : Business & Economics
  • Languages : en
  • Pages : 257

Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.

House of Hospitality

2015-02-02
House of Hospitality

PDF House of Hospitality Download

  • Author: Dorothy Day
  • Publisher: Our Sunday Visitor
  • ISBN: 1612783759
  • Category : Religion
  • Languages : en
  • Pages : 288

"A great many of these notes were not written for publication, but for my own self in moments of trouble and in moments of peace and joy." Dorothy Day's reflections-written on the fly over five hectic years-reveal not only the beginnings of the Catholic Worker Movement, but the mind of a heroic woman as she responds to the demands of faith. Now back in print after seventy-five years, House of Hospitality is packed with stories of sacrifice and kindness, strikes and protests, hunger and soup lines, the rough reality of tenement life, and the foul odor of poverty. "I do penance through my nose continually," Dorothy wrote. And yet, as she said, "Our lives are made up of little miracles day by day." Dorothy Day and her fellow workers were "poor for the poor," as Pope Francis has exhorted, and the early years of this Gospel-driven moment have much to teach us about how we can live, today, with a heart for others. "Love and ever more love," Dorothy said, "is the only solution to every problem that comes up."

The Limits of Hospitality

2012
The Limits of Hospitality

PDF The Limits of Hospitality Download

  • Author: Jessica Wrobleski
  • Publisher: Liturgical Press
  • ISBN: 0814657648
  • Category : Cooking
  • Languages : en
  • Pages : 185

Practicing hospitality is central to building a civil society, not to mention living a Christian life. It can be enriching and joy-filled, but it can also be profoundly demanding and sometimes even dangerous. In The Limits of Hospitality, Jessica Wrobleski explores the ethical questions surrounding the practice of hospitality, particularly hospitality that is informed by Christian theological commitments. While there is no algorithm that distinguishes between ethically "legitimate: " and "llegitimate" boundaries, the variety of circumstances in which hospitality is relevant and the nature of hospitality itself make advocating firm and fixed boundaries difficult. How much more so for Christians, for whom the practice of hospitality should be a manifestation of agape, a participation in God's eschatological welcome extended to all people through Jesus Christ! Are limits to hospitality, then, merely a regrettable concession to our finite and fallen condition? Wrobleski offers a rich theological reflection that will interest anyone who has a role in the practice of hospitality in community? Whether such communities are families, households, churches, educational institutions, or nation-states.

Revenue Management for the Hospitality Industry

2021-11-09
Revenue Management for the Hospitality Industry

PDF Revenue Management for the Hospitality Industry Download

  • Author: David K. Hayes
  • Publisher: John Wiley & Sons
  • ISBN: 1119790778
  • Category : Business & Economics
  • Languages : en
  • Pages : 482

REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry.

Extraordinary Hospitality (for Ordinary People)

2021-04-01
Extraordinary Hospitality (for Ordinary People)

PDF Extraordinary Hospitality (for Ordinary People) Download

  • Author: Carolyn Lacey
  • Publisher: The Good Book Company
  • ISBN: 1784985937
  • Category : Religion
  • Languages : en
  • Pages : 108

How to offer Christian hospitality without becoming exhausted and overburdened. Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect, especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart, and shows us how we can all do that, regardless of our bank balance or living situation. She explores seven ways in which we can reflect God’s character in the way we welcome others into our homes and into our lives, and so point people ultimately to Christ. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.