The Crisis Manager

The Crisis Manager

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  • Author: Otto Lerbinger
  • Publisher: Routledge
  • ISBN: 1136594140
  • Category : Business & Economics
  • Languages : en
  • Pages : 402

Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today’s world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders. With a focus on the threat of crises to an organization’s most valuable asset – its reputation – The Crisis Manager covers: Preparation for crisis, including crisis communication planning Physical crises – natural, biological, and technological "Human climate" crises, stemming from targeted attacks on an organization’s policies, actions, or physical holdings Crises due to management failure, including mismanagement, skewed values, deception, and misconduct New to this second edition are the use of social media in crisis management, and chapters on image restoration strategies and crises stemming from mismanagement, as well as a comprehensive updating of the entire work. Real-world case studies provide examples of what worked and what did not work, and the reasons why. Written for present and future crisis managers in all types of businesses and organizations, this resource will be required reading for students in public relations, business, and management, as it prepares them for their crucial roles as decision makers.


The Crisis Manager

The Crisis Manager

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  • Author: Otto Lerbinger
  • Publisher: Routledge
  • ISBN: 9780805823868
  • Category : Business & Economics
  • Languages : en
  • Pages : 384

As crises become more numerous, visible, and calamitous, organizations have no choice but to accept them as an inescapable reality that must be factored into their planning and decision making. This book is written for present and future crisis managers--men and women who will be drawn into that inevitable occurrence and whose performance will determine their organization's future as well as their own. It is also written for all managers because the lessons learned in crisis management add to their qualifications as policymakers and decision makers. Organized into four parts, this book: * provides a classification of seven crisis types that enables a manager faced with a crisis to place it within the most relevant category and apply the recommended strategies; * supplements the recommended strategies on how to improve management performance so that future crises can be averted; * examines the causes that lead up to crises, enabling a manager to take preventive action; * recognizes the central role of crisis communication when a crisis event occurs; * assigns critical importance to the impact of a crisis on an organization's reputation--an intangible asset that affects the long-term value and profitability of an organization; and * urges managers on all levels and different functional areas of an organization to become familiar with crisis management so they know how their actions can prevent or mitigate crises.


Crisis Management

Crisis Management

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  • Author: Sarah Kovoor-Misra
  • Publisher: SAGE Publications
  • ISBN: 1506328709
  • Category : Business & Economics
  • Languages : en
  • Pages : 230

Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity.


Encyclopedia of Crisis Management

Encyclopedia of Crisis Management

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  • Author: K. Bradley Penuel
  • Publisher: SAGE
  • ISBN: 1452226121
  • Category : Business & Economics
  • Languages : en
  • Pages : 1177

From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: @* A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats.@* Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.@* Selected entries feature boxed case studies, providing students with "lessons learned" in how various crises were successfully or unsuccessfully managed and why.@* Although organized A-to-Z, a thematic "Reader's Guide" in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.).@* Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study.@* The work concludes with a comprehensive Index, which-in the electronic version-combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities.@* A template for an "All-Hazards Preparedness Plan" is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts.@* Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.


Crisis Management in a Complex World

Crisis Management in a Complex World

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  • Author: Dawn R. Gilpin
  • Publisher: Oxford University Press
  • ISBN: 019971648X
  • Category : Business & Economics
  • Languages : en
  • Pages : 220

Today's managers, business owners, and public relations practitioners grapple daily with a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? The authors meet the question head-on, departing from other crisis management texts, and arguing that a complexity-based approach is superior to the standard simplification model of organizational learning.


Manager's Guide to Crisis Management

Manager's Guide to Crisis Management

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  • Author: Jonathan Bernstein
  • Publisher: McGraw Hill Professional
  • ISBN: 0071776133
  • Category : Business & Economics
  • Languages : en
  • Pages : 189

Lead your Organization through any business crisis—and emerge stronger than ever Manager’s Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization. Covering every aspect of the topic—from defining crisis management and policies to training for and responding to crises—it helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including: Planning for and training staff in crisis management Anticipating and preventing crises before they occur Managing the company’s online reputation Addressing crises that affect multicultural stakeholders Creating effective crisis-related messaging Knowing when to bring in a specialist About the Briefcase Books series: Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Key Terms: Clear definitions of key terms and concepts Smart Managing: Tactics and strategies for managing crises Tricks of the Trade: Tips for executing the tactics in the book Mistake Proofing: Practical advice for minimizing the possibility of error Caution: Warning signs for when things are about to go wrong For Example: Examples of successful crisis management Tools: Specific planning procedures, tactics, and hands-on techniques


Crisis Ready

Crisis Ready

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  • Author: Melissa Agnes
  • Publisher: Mascot Books
  • ISBN: 9781684014132
  • Category : Crisis management
  • Languages : en
  • Pages : 0

Crisis Ready is not about crisis management. Management is what happens after the negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative event has occurred. Readiness is what is done to build an INVINCIBLE brand, where negative situations don't occur--and even if they do, they're instantly overcome in a way that leads to increased organizational trust, credibility, and goodwill. No matter the size, type, or industry of your business, Crisis Ready will provide your team with the insight into how to be perfectly prepared for anything life throws at you.


Crisis Management for Law Enforcement

Crisis Management for Law Enforcement

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  • Author: James Smith
  • Publisher:
  • ISBN: 9781531013240
  • Category : Crisis management
  • Languages : en
  • Pages : 274

"This book explores the knowledge base and procedures necessary for a law enforcement leader to plan, mitigate, and respond to a crisis and the subsequent consequences. A feature of the textbook is that actual events are explored in a Lessons Learned section. This not only provides the law enforcement leader with lessons in what he or she should do, but also addresses those actions he or she should not take. The problems inherent in evacuations, emergency sheltering, sheltering in place, and access issues are discussed and problems such as interagency interfaces, Law Enforcement Incident Management System, and NIMS are addressed. Decision making is explored with legal concepts involving "who is in charge," forcible evacuations, scene access, and interagency operations. This textbook provides an overview and essential information for the law enforcement leader to identify the areas in which additional information, study, planning, and education are required"--


Crisis Management

Crisis Management

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  • Author: William Rick Crandall
  • Publisher: SAGE Publications
  • ISBN: 1452256241
  • Category : Business & Economics
  • Languages : en
  • Pages : 385

Offering a strategic orientation to crisis management, this fully updated edition of Crisis Management: Leading in the New Strategy Landscape, Second Edition by William "Rick" Crandall, John A. Parnell, and John E. Spillan helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.


Crisis Management Planning and Execution

Crisis Management Planning and Execution

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  • Author: Edward S. Devlin
  • Publisher: CRC Press
  • ISBN: 0203485890
  • Category : Business & Economics
  • Languages : en
  • Pages : 528

Crisis management planning refers to the methodology used by executives to respond to and manage a crisis and is an integral part of a business resumption plan. Crisis Management Planning and Execution explores in detail the concepts of crisis management planning, which involves a number of crises other than physical disaster. Defining th