Essentials of Operations Management

Essentials of Operations Management

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  • Author: Scott T. Young
  • Publisher: SAGE Publications Inc
  • ISBN: 1412925703
  • Category : Business & Economics
  • Languages : en
  • Pages : 457

Covering the most critical topics and strategies in the field, Essentials of Operations Management provides business students with the most up-to-date coverage of modern topics not always found in other texts, such as human resources in operations, facility location, “green” operations, and the balanced scorecard approach to operations. Author Scott Young draws on his many years of teaching experience at both the undergraduate and MBA level to provide the essential content necessary for success in operations—in an affordable text. Key Features Includes a complete chapter (Chapter 4) on managing the operations workforce—an important topic for the well-rounded operations manager Applies “The Balanced Scorecard” approach to operations in Chapter 5, introducing students to a performance measure that balances customer, internal processes and learning and growth measures against traditional financial measures Covers sustainable operations in Chapter 7, including discussions of “green” operations and why they are important for any new operations manager Includes end-of-chapter projects and exercises that help students apply concepts to real-life situations Provides students with ample review opportunities through additional end-of-chapter features such as review questions, key terms, and summary points


Murder at the Green Mill: Book one of the Sandie Shaw Mysteries

Murder at the Green Mill: Book one of the Sandie Shaw Mysteries

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  • Author: R T Green
  • Publisher: Wise Owl
  • ISBN:
  • Category : Fiction
  • Languages : en
  • Pages : 245

When Sandie witnesses her client committing a cut-and-dried murder, her head tells her to walk away. Her heart tells her she can’t. Keeping away from the mob is Sandie’s first rule of survival… until the day someone comes to call, and changes everything. It is 1920’s Chicago. What came to be known as the ‘roaring twenties’. For private investigator Sandie Shaw, ‘roaring’ was hardly the flattering kind of way she would ever describe it. Born and raised in the city, she despises everything it has become. In her view, Chicago typifies the false decadence gripping America. Still recovering from the lawlessness of the Wild West, her city and the rest of the country then entered the world war for a brief time, and when that was over, the whole nation seemed to lose all sense of reason. People went crazy. Prohibition raised its ugly head, and the mobsters and the flappers took over Chicago. Her beloved city had fallen at the mercy of those who believed they were above the law… once again. Now fifty-three, for a long time Sandie has had to be strong willed to stay in one piece. Being gutsy and taking no nonsense helps to maintain a sense of right and wrong, and to retain her very individual identity. Taking over the one-man agency when her father died, and making it a one-woman business, she knew from the off that in a male-dominated environment she would have to be tough, and witty, to succeed. And that keeping well away from anyone with a machine gun was a big part of staying alive. For eight years she has avoided anything mob-related. Then one day someone comes to call, and without Sandie even realizing what she’s getting into, suddenly she’s up to her chin in murky waters. And that changes everything… ‘Murder at the Green Mill’ is the inaugural book of the Sandie Shaw historical murder mystery series. All the RTG-brand features readers have come to love are here… high drama, heartfelt emotion, fast-paced action, witty humour, and of course, heaped spoonfuls of the unexpected. Read about The Sandie Shaw Mysteries on the new rtgreen website… and do check out everything else we create too! Enjoy!


Daisy: Not Your Average Super-sleuth! Book 15: The Coronation Complication

Daisy: Not Your Average Super-sleuth! Book 15: The Coronation Complication

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  • Author: R T Green
  • Publisher: Wise Owl
  • ISBN:
  • Category : Fiction
  • Languages : en
  • Pages : 184

The greatest coronation story never told! Come and meet our Norfolk-based R.E.D. (Retired Extremely Daisy) heroine, as she becomes embroiled in a right royal rumpus! “One of the best cozy mystery series I’ve ever read!” “A real breath of fresh literary air!” Everything is ready for the coronation of King Charles. The pomp and pageantry has been rehearsed and re-rehearsed, more than a few times, and everything double-double-checked to ensure there are no hiccups or complications. Then, seven days before the big day, one great big complication rears its head. The coronation crown disappears. A news blanket is hastily thrown over the affair, so the general public has no idea the most valuable item in the Crown Jewels isn’t where it’s supposed to be. Unfortunately, the Metropolitan Police and the SIS have no idea where it is either. Daisy has no part to play in recovering the loot. At least, not officially. When Rupert deWinter visits her unexpectedly, in Daisy’s mind it means she has to be more involved, despite being warned not to meddle. When she’s told there might be a Norfolk connection, that’s her green flag! Someone Daisy once knew is responsible for the theft. He’s already been punished, but the crown is still missing. Clutching at straws, the Secret Intelligence Service is sifting through his back-story, talking to anyone and everyone he either knew or once knew. It’s a desperate stab in the dark, but a king without a crown just can’t be. Daisy being Daisy, she’s convinced there’s only one person who can solve the complication! Little does she know, but life and death are a lot more complicated than she ever imagined. It’s a tall order, but can she find the crown before the big day? Check out the entire Daisy series on the brand new rtgreen website. While you’re there, have a look at our 1920’s historical series too, ‘The Sandie Shaw Mysteries’. Take a break from the world around you, just for a while. Relax with a smile (or several!) and a truly original Coronation Special. Enjoy!


Daisy: Not Your Average Super-sleuth! Book 1, The Root of all Evil

Daisy: Not Your Average Super-sleuth! Book 1, The Root of all Evil

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  • Author: R T Green
  • Publisher: Wise Owl
  • ISBN:
  • Category : Fiction
  • Languages : en
  • Pages : 244

An innocent rosebush, uprooted in the middle of the night, reveals a horrific secret. Determined to bring those responsible to justice, Daisy embarks on a dangerous trail that grows darker and darker with each unexpected turn. Essentially-English, almost-certainly quirky, and definitely a little crazy, come and meet our Norfolk-based R.E.D. (Retired Extremely Daisy) heroine, and find out why she’s such a hit with readers of all ages. “One of the best cozy mysteries I’ve ever read!” “A real breath of fresh literary air!” Retirement to a sleepy East-Anglian village doesn't go quite as Daisy hoped, after a seemingly- insignificant event triggers something very significant indeed. A mystery to solve is the last thing she expects to stumble across in a sleepy village a few miles from Kings Lynn in Norfolk. To her surprise she’s adapted to country life quite well, although she rather unkindly refers to the beautiful village of Great Wiltingham as the ‘place people go to wilt’. According to Daisy, nothing is ever quite what it seems. In her case, that’s the truest thing ever spoken. She’s nothing like a pensioner is supposed to be. It could be something to do with the career she had before retiring… or perhaps because she wishes she’d never had to leave it behind at all. For some strange reason, trouble seems to follow her around. It’s been a peaceful twelve months settling into village life, but that’s about to come to an abrupt end... ‘The Root of all Evil’ is the first book in the long-running Daisy Morrow series. Check out the entire series on the new rtgreen website. While you’re there, have a look at our 1920’s historical series too, ‘The Sandie Shaw Mysteries’. Take a break from the world around you, just for a while. Relax with a smile (or a cringe) and a truly original story. Enjoy!


Sins of the Mother: Book Eleven of the Sandie Shaw Mysteries

Sins of the Mother: Book Eleven of the Sandie Shaw Mysteries

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  • Author: R T Green
  • Publisher: Wise Owl
  • ISBN:
  • Category : Fiction
  • Languages : en
  • Pages : 181

Tutankhamen, tomb-raiders and an ancient Egyptian curse… what could possibly go wrong? Even before Sandie has chance to come to terms with life in England, the team is asked to head to Egypt for the biggest job they’ve ever undertaken. It all begins when, unaware of the consequences, Archie and Rose accept a straightforward missing-person case, for the last man on Earth they ever thought would contact the agency. As it turns out, it’s anything but straightforward. The trip to Egypt descends into a dangerous mix of murder, buried secrets, and shadowy figures who will stop at nothing to ensure their justice is done. And then of course, there’s the ancient curse… Perfect for fans of Agatha Christie, ‘Sins of the Mother’ will keep you on the edge of your seats until the very last twist! Enjoy!


Daisy: Not Your Average Super-sleuth! Book 8, The Shanghai Shadow

Daisy: Not Your Average Super-sleuth! Book 8, The Shanghai Shadow

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  • Author: R T Green
  • Publisher: Wise Owl
  • ISBN:
  • Category : Fiction
  • Languages : en
  • Pages : 167

When Daisy is warned that someone very, very dangerous is gunning for her, in revenge for her father being mistakenly killed by MI6 some years ago, she realises there is no choice. Involving the family is far too dangerous. This time it has to be a solo mission… Just after she and Aidan move back into the rebuilt cottage, Daisy gets a terrifying phone call from an ex-colleague. A Chinese lethal weapon codenamed the ‘Shanghai Shadow’ has arrived in England, and is determined to exact retribution on those she believes are responsible for her father’s death. And that includes Daisy. The friend and colleague lives in a remote part of the Lake District, and Daisy realises they must join forces to stand any chance of defeating their enemy. She slips away secretly, leaving Aidan a vague note. Aware it’s a case of kill or be killed, it’s debatable which of them will come out of it alive. Aidan and the others, however, won’t lie down. They find out where Daisy has gone, and set off after her. But will they be in time? Read all about Daisy, and our 1920’s series ‘The Sandie Shaw Mysteries’, on the new rtgreen website. And enjoy!


An American in Windsor: Book three of the Sandie Shaw Mysteries

An American in Windsor: Book three of the Sandie Shaw Mysteries

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  • Author: R T Green
  • Publisher: Wise Owl
  • ISBN:
  • Category : Fiction
  • Languages : en
  • Pages : 258

1920’s Windsor may be half a world away from Chicago, but as Sandie discovers, when it comes to murder there’s very little difference! Sandie, Daphne and Archie travel to England in this country house murder mystery. It’s supposed to be a relaxing break, courtesy of an invite from Roland, but of course once there, they become embroiled in mysterious goings-on. Invited to a weekend with Roland’s titled relatives, it isn’t long before murder rears its ugly head. Sandie’s natural instincts are to find out who is responsible, but when the fallout gets too close for comfort, she realises just how ugly things can get… This is the third book in the Sandie Shaw Mysteries series. Read about the others, and everything else we do, on the rtgreen website. Enjoy!


Daisy: Not Your Average Super-sleuth! Book 6, Call of Duty: The Wiltingham Enigma

Daisy: Not Your Average Super-sleuth! Book 6, Call of Duty: The Wiltingham Enigma

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  • Author: R T Green
  • Publisher: Wise Owl
  • ISBN:
  • Category : Fiction
  • Languages : en
  • Pages : 259

Come and meet our feisty R.E.D. heroine, and find out why she’s such a hit with readers! “One of the best cozy mystery series I’ve ever read!” This book - No, the Wiltingham Enigma isn’t Daisy... although she could easily qualify! It’s one of the village’s oldest residents, Walter Riddell. A cheery, friendly man, he’s ninety-two years old, and has a unique ability to transport himself in his mind back to what he sees as his glory days, when as a young man he worked as an Air Raid Warden in World War Two Norwich. A few days ago, Walter’s present day world has fallen apart. Terrorised by a neighbouring family, who think he’s just a senile old codger who’s lost his mind, one of the family is found dead in his garden. All the evidence points to Walter being the culprit, and even Sarah and the police can’t see any other alternative. But Daisy isn’t convinced, and sets out to prove otherwise. Then things get even more complicated... This time for Daisy, it’s a village-based murder mystery. Together with Celia, she sets out to prove Sarah and the police wrong... by putting herself in the firing line! Read all about the hit Daisy series, and everything else we create, on the r t green website. Enjoy!


Red Mist: Season 1, Episode 3: Jealousy

Red Mist: Season 1, Episode 3: Jealousy

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  • Author: R T Green
  • Publisher: Wise Owl
  • ISBN:
  • Category : Fiction
  • Languages : en
  • Pages : 99

Two women... two enemies. One deadly terror threat. One jealous sister. One true love. What could possibly go wrong? An MI6 shadow assassin and a beautiful terrorist are thrown together in the midst of a terror threat, the like of which London has never seen before. This is ‘Jealousy’, the third episode of the Red Mist series. The shocks keep coming for Madeline. As yet more people enter the tangled web her life is turning into, it becomes clear her enemies have an agenda she could never have imagined. Her friends continue their desperate search, but others are one step in front, and Madeline begins to discover she’s just a pawn in a deadly game of chess, each move played out against a devious and ruthless opponent. Then, she’s left in no doubt that jealousy has green eyes. Travel with Madeline and Zana as they follow a life-threatening, perilous road, taking them to a place neither believes can exist. Killing someone isn’t meant to be this hard. Neither is falling in love. “Romantic Suspense at its finest” Imagine a TV drama with eight episodes over two seasons, telling a complete story, and bringing you a host of unexpected twists and turns along the way. Red Mist is that gripping serialized drama, in book form. It will keep you page-turning, and episode reading! (Each episode is its own story, but very much leads into the next one... so to get the full effect please do read the volumes in order!) Do check out the Red Mist series, and everything else we do, on the rtgreen website. And enjoy!


Daisy: Not Your Average Super-sleuth! Book Eighteen, Murder by the Book

Daisy: Not Your Average Super-sleuth! Book Eighteen, Murder by the Book

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  • Author: R T Green
  • Publisher: Wise Owl
  • ISBN:
  • Category : Fiction
  • Languages : en
  • Pages : 255

A well-known Norfolk author is rumoured to be up to his neck in dark deeds. When his nemesis goes missing, it starts to look like there’s only one person responsible. But is all what it seems? Daisy decides she has to know for sure, and there’s only one way to do that! Jolyon Prendegast, a multi-million-selling author of gothic horror novels, is Norfolk-based, and living in a gothic-style manor not so far from Great Wiltingham. But he’s about to be exposed… Abbie Drake, an investigative reporter, is well known for her devotion to exposing all things suspect. She’s had her teeth into Prendegast for a while, claiming he didn’t write any of his books. Her weekly podcast, ‘The Terrier Times’, is followed by a lot of people. At the end of her latest episode, she hints that she’s about to expose Prendegast for far darker deeds than she first thought, and she’d reveal all in the next podcast. That podcast never appears. Already suspicious, the Poppleswick Pensioners take it upon themselves to investigate, visiting the manor to confront the man. Needless to say they don’t get very far, but refusing to give up, things go scarily downhill for the terrible twosome. In the meantime, Sarah asks Daisy for help with a possibly-missing person Burrows doesn’t have time to look into. That person is Abbie Drake, who also lives in Great Wiltingham. The plot thickens on both sides… Maisie and Doris become ever more convinced Prendegast is responsible for all kinds of horrors, and as Daisy and Aidan delve into Abbie’s disappearance, those circumstances quickly become darker too. But is all as it seems? Is the truth fact or fiction? With no hard evidence, Daisy decides there’s only one way to find out for sure, and it’s not exactly risk-free! Enjoy!