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Shirley Taylor presents a comprehensive business communication textbook that focuses on the development of effective written and oral communication skills. The book offers examination-style questions for Pitman, RSA and LCCI candidates
Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. This invaluable guide offers step-by-step pointers that readers can put into practice right away. The highlight of the book is a series of 10 model email templates, covering scenarios like requests for information, conveying bad news, complaints and sales prospecting. These are explained and analysed to show what makes them simple yet effective.
This is a book for anyone who is working or training in a professional, managerial, administrative or secretarial role which demands effective communication and business English skills.
This book is the ultimate, single-source guide for writing clear, effective business documents. A comprehensive, easy-to-use reference book packed with valuable information, useful techniques, practical tips and guidelines.
Shirley Taylor has inspired audiences around the world with her heart-warming stories and simple but powerful lessons. Now through the pages of this book, they will inspire readers to stay positive during challenging times and create new opportunities for growth and success. In looking back at the significant turning points in her life, Shirley shares the key lessons that have helped her to grow both professionally and personally. She then 'connects the dots' to reveal the common thread that runs through all these turning points. Shirley also includes inspiring insights from global leadership experts who share their own personal turning points and the lessons they have learned. In Connecting the Dots, Shirley provides down-to-earth advice and practical tools that will help people everywhere to navigate change, unlock their true potential, and drive their own success.
Advancement in telecommunications has drastically changed the way that people communicate, particularly in a professional capacity. The onslaught of e-mail, text and even instant messaging has given people other means with which to communicate with one another, but in doing, the art of personal, verbal and face-to-face communication is being lost, resulting in miscommunication and broken personal and professional relationships.
Make email work for you, not against you. The guidelines and techniques in this book will make that happen. -Author is widely published and a leading teaching specialist.-Book provides easy to follow methods to writing better emails-Covers the do's and don'ts, checklists, tests, simple rules, fast facts and common myths of email writing -Templates for effective emails in various scenarios
88 Essential Secrets is packed with many great ideas and insights to help you succeed at work, and written by experts who research, speak and train on all aspects of personal and career development.How can I become an even greater leader? How can I further build my brand and my business? How can I speak with more confidence and credibility? How can I increase my focus on my goals? How can I build even stronger relationships? How can I deliver a pitch that really packs a punch? You’ll find answers to all these questions and many more inside this book — from mastering influential networking to writing effective emails, from increasing productivity to improving your professional image, and from improving decision making and creative thinking to increasing success with social media.
