How to Write Rules that People Want to Follow

How to Write Rules that People Want to Follow

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  • Author: Lewis S. Eisen
  • Publisher:
  • ISBN: 9781988749075
  • Category : Business communication
  • Languages : en
  • Pages : 172

"Employees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past. Well-written rules invite engagement, and can make your policies easier to follow, enforce, and audit." -- Back cover.


How to Write Rules That People Want to Follow, 3rd Edition

How to Write Rules That People Want to Follow, 3rd Edition

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  • Author: Lewis S Eisen
  • Publisher: Pixley Press
  • ISBN: 9781988749068
  • Category :
  • Languages : en
  • Pages : 188

Often organizations claim to hold "respect for others" as a core value, but when you look at their policy documents, the story is different. Whether they call them "policies," "standards," or simply "rules," too often they sound like a sergeant barking orders at the troops. That tone of voice might have been acceptable in the past but it is not effective in today's workplace. As you update your corporate, administrative, and operational policies to meet changing times, this book invites you to rethink how you draft rules. It shows you how to - organize and reduce the length of policy instruments - sound strict without sounding dictatorial or combative - eliminate negative messaging - choose words that encourage compliance, and - reduce the time required for drafting and approval. Employees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past. Well-written rules invite engagement. They are positive and helpful, focusing on targets and collaboration rather than prohibitions and punishments. A few improvements can make your policies easier to follow, enforce, and audit.


Respectful Policies and Directives

Respectful Policies and Directives

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  • Author: Lewis S Eisen
  • Publisher:
  • ISBN: 9781988749020
  • Category : Business & Economics
  • Languages : en
  • Pages : 96

Policy instruments should be clear, succinct, and respectful. This book will make you rethink the way you write policies, guidelines, regulations, and similar documents. You will see how the wording of your rules reveals the amount of respect you have for the people they are directed to-or betrays the lack of it.


Rules of Civility and Decent Behavior in Company and Conversation

Rules of Civility and Decent Behavior in Company and Conversation

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  • Author: George Washington
  • Publisher: Bnpublishing.Com
  • ISBN: 9789562911771
  • Category : History
  • Languages : en
  • Pages : 52


Love Rules

Love Rules

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  • Author: Joanna Coles
  • Publisher: HarperCollins
  • ISBN: 0062652605
  • Category : Family & Relationships
  • Languages : en
  • Pages : 256

"For those looking for a smart, no-bullshit, effective guide to finding love, look no further."—Esther Perel, author of Mating in Captivity "While I’m not sure what Carrie Bradshaw would have made of today’s new world of dating, I do know this: armed with Love Rules, she would have figured it all out in one season."—Sarah Jessica Parker SHERYL SANDBERG EMPOWERED WOMEN TO LEAN IN ARIANNA HUFFINGTON ENCOURAGED THEM TO THRIVE NOW, JOANNA COLES GUIDES THEM ON THEIR MOST IMPORTANT JOURNEY: FINDING LOVE Just as there is junk food, there is junk love. And like junk food, junk love is fast, convenient, attractively packaged, widely available, superficially tasty—and leaves you hungering for more. And both junk food and junk love require enormous amounts of willpower to resist. Social media and online dating sites have become the supermarkets of our relationship lives. You have to wade through rows of cupcakes and potato chips to find the produce aisle, where those relationships grounded in intimacy and trust live—the ones worth your investment. A diet book for romantic relationships, Love Rules first asks women to re-assess the way they think about their relationships, and then helps them use that newfound awareness to navigate their love lives more successfully in this very modern, fast-paced—and often lonely—digital age. In these pages leading media exec and former Editor in Chief of Cosmopolitan and Marie Claire Joanna Coles provides a series of simple guidelines for finding worthwhile love: fifteen rules—love "hacks." She also explains how to use dating apps effectively to expand real world connections and how to avoid DADD—dating attention—deficit disorder, where the tantalizing promise of someone better appears to be only the next swipe away. Love Rules will enable you to identify what you want in a relationship, when you should pursue it, and how to find it.


Explicit Instruction

Explicit Instruction

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  • Author: Anita L. Archer
  • Publisher: Guilford Press
  • ISBN: 1609180410
  • Category : Education
  • Languages : en
  • Pages : 306

Explicit instruction is systematic, direct, engaging, and success oriented--and has been shown to promote achievement for all students. This highly practical and accessible resource gives special and general education teachers the tools to implement explicit instruction in any grade level or content area. The authors are leading experts who provide clear guidelines for identifying key concepts, skills, and routines to teach; designing and delivering effective lessons; and giving students opportunities to practice and master new material. Sample lesson plans, lively examples, and reproducible checklists and teacher worksheets enhance the utility of the volume. Downloadable video clips demonstrating the approach in real classrooms are available at the authors' website: www.explicitinstruction.org.


Policy levers to enhance health workforce performance for compassionate and respectful care

Policy levers to enhance health workforce performance for compassionate and respectful care

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  • Author:
  • Publisher: World Health Organization
  • ISBN: 924002946X
  • Category : Medical
  • Languages : en
  • Pages : 28


The Common Agricultural Policy after the Fischler Reform

The Common Agricultural Policy after the Fischler Reform

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  • Author: Mr Roberto Henke
  • Publisher: Ashgate Publishing, Ltd.
  • ISBN: 1409490203
  • Category : Business & Economics
  • Languages : en
  • Pages : 545

Providing an updated state of the art report on the effects of the 2003 Common Agricultural Policy (CAP) reform, this volume has a particular emphasis on the governance of institutional changes and national/regional implementation. This book, with a foreword by Franz Fischler, also includes four commissioned contributions from leaders in the field including Sofia Davidova, Roberto Esposti, Tassos Haniotis and Johan Swinnen.


Fiscal Year 1991 Reconciliation Issues Relating to Durable Medical Equipment, Clinical Laboratory Services, and Other Issues Under the Medicare Program

Fiscal Year 1991 Reconciliation Issues Relating to Durable Medical Equipment, Clinical Laboratory Services, and Other Issues Under the Medicare Program

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  • Author: United States. Congress. House. Committee on Ways and Means. Subcommittee on Health
  • Publisher:
  • ISBN:
  • Category : Medical instruments and apparatus
  • Languages : en
  • Pages : 212


The Customer Rules

The Customer Rules

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  • Author: Lee Cockerell
  • Publisher: Crown Currency
  • ISBN: 0770435610
  • Category : Business & Economics
  • Languages : en
  • Pages : 210

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.