Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions

2008-08-29
Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions

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  • Author: Susan Benjamin
  • Publisher: McGraw Hill Professional
  • ISBN: 9780071606202
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

The Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including: Handling criticism and being heard criticizing Picking up the ball when someone else has dropped it Getting credit for your project when an associate takes the praise Deflecting a flirtatious client or coworker Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”

Perfect Phrases for Dealing with Difficult People

2013
Perfect Phrases for Dealing with Difficult People

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  • Author: Susan Benjamin
  • Publisher:
  • ISBN:
  • Category : Conflict management
  • Languages : en
  • Pages :

This book contains hundreds of handy phrases for dealing with difficult situations and people in the workplace.

Perfect Phrases for Dealing with Difficult People

2008
Perfect Phrases for Dealing with Difficult People

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  • Author:
  • Publisher:
  • ISBN: 9781606712832
  • Category : Conflict management
  • Languages : en
  • Pages : 226

Perfect Phrases for Dealing with Difficult People

2015
Perfect Phrases for Dealing with Difficult People

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  • Author: Susan Benjamin
  • Publisher:
  • ISBN: 9789814646697
  • Category : Business communication
  • Languages : en
  • Pages : 438

Perfect Phrases for Dealing with Difficult People

2000
Perfect Phrases for Dealing with Difficult People

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  • Author: Susan Benjamin
  • Publisher:
  • ISBN:
  • Category :
  • Languages : en
  • Pages :

Perfect Phrases for Icebreakers: Hundreds of Ready-to-Use Phrases to Set the Stage for Productive Conversations, Meetings, and Events

2012-01-06
Perfect Phrases for Icebreakers: Hundreds of Ready-to-Use Phrases to Set the Stage for Productive Conversations, Meetings, and Events

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  • Author: Meryl Runion
  • Publisher: McGraw Hill Professional
  • ISBN: 0071783830
  • Category : Business & Economics
  • Languages : en
  • Pages : 176

The Right Phrase for Every Situation . . . Every Time You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions off on the right foot. From jump-starting meetings to motivating teams to turning any situation into a positive networking event, this streamlined guide provides you with the right words to: Highlight important topics in meetings or conversations Motivate people to share resources and support Add levity to personal or group interactions Inspire collaboration and creativity Pique curiosity about your message

Powerful Phrases for Dealing with Difficult People

2013-10-15
Powerful Phrases for Dealing with Difficult People

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  • Author: Renee Evenson
  • Publisher: AMACOM
  • ISBN: 0814432999
  • Category : Business & Economics
  • Languages : en
  • Pages : 242

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success. Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each Nonverbal communication skills to back up your words Sample dialogues that demonstrate how phrasing improves interactions A five-step process for moving from conflict to resolution “Why This Works” sections that provide detailed explanations Button-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!

Perfect Phrases for School Administrators

2009-12-11
Perfect Phrases for School Administrators

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  • Author: Christine Canning Wilson
  • Publisher: McGraw Hill Professional
  • ISBN: 0071633375
  • Category : Education
  • Languages : en
  • Pages : 208

Find the right words to communicate with teachers, other educators, personnel, vendors, and more Perfect Phrases for School Administrators contains features the key words, phrases, acronyms, jargon and buzzwords used in the field of education and training. You can use these words to write teacher evaluations, settle union issues and contract disputes, deal with vendors and sales reps, communicate effectively with staff, deescalate grievances, and more.

Perfect Phrases for Communicating Change

2010-02-19
Perfect Phrases for Communicating Change

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  • Author: Lawrence Polsky
  • Publisher: McGraw Hill Professional
  • ISBN: 0071738304
  • Category : Business & Economics
  • Languages : en
  • Pages : 176

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Employees respond to organizational change with worry, fear, and sometimes even panic. Your job is to keep them motivated and focused—so you must choose your words carefully during times of upheaval. Perfect Phrases for Communicating Change has hundreds of ready-to-use phrases for ensuring your employees make the transition with clarity, commitment, and skill. Learn the most effective language for: Articulating new company initiatives Responding to questions with confidence Easing employees' fears Clarifying roles and responsibilities Addressing resistance and performance problems Praise for Perfect Phrases for Communicating Change "Perfect Phrases for Communicating Change is a wonderful book, filled with practical, solid advice, suggestions, and examples for how to communicate effectively in a time of change.” John Krajicek, Executive Professor and Assistant Director of Business Communication Studies, Texas A&M University "Communication during organizational change is everything. The right words at the right time can make all the difference between a successful and unsuccessful change initiative. This is a wonderful resource for finding the right words and sentiments to convey any type of change." Robert J. Marshak, Ph.D., author of Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change “Finding the right words to communicate change is challenging, even for the best of managers. In this user-friendly text, Lawrence and Antoine provide hundreds of practical phrases to better prepare managers for the task. The book is rich with insightful suggestions on change messaging considerations and construction.” Edward Ferris, Assistant Professor, The New School for Management and Urban Policy "In my over 20 years of running companies and corporate divisions I have seen a direct correlation between the quality of communication of my managers and their success in the business world. If you aspire to be an effective, efficient, and productive leader then I highly recommend this book. It is an outstanding reference guide and road map for pragmatic yet inspirational communication techniques." Mitch Pisik, President and CEO, Breckwell Products

Perfect Phrases for Letters of Recommendation

2010-01-08
Perfect Phrases for Letters of Recommendation

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  • Author: Paul Bodine
  • Publisher: McGraw Hill Professional
  • ISBN: 0071626557
  • Category : Education
  • Languages : en
  • Pages : 208

Expert advice for helping an applicant’s chances of acceptance by choosing the right words and phrases As a teacher, professor, or an employer, you are often called upon for letters of recommendation--and probably as often find yourself stumped about what to say. It can be a daunting task when someone’s future is in the balance. This book, written by a writing expert, will help you find the right words--and avoid the pitfalls--of creating a letter of recommendation. Author Paul Bodine explains what makes a recommendation letter good and also what can make it ineffective. The book contains paragraph-length examples of effective recommendation letter writing for all types of situations.