Lean Six Sigma for Services: Seeing Services Through Your Customer's Eyes

Lean Six Sigma for Services: Seeing Services Through Your Customer's Eyes

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  • Author: Michael George
  • Publisher: McGraw Hill Professional
  • ISBN: 0071733973
  • Category : Business & Economics
  • Languages : en
  • Pages : 19

This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.


Lean Six Sigma for Service

Lean Six Sigma for Service

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  • Author: Michael L. George, Sr.
  • Publisher: McGraw Hill Professional
  • ISBN: 0071418210
  • Category : Business & Economics
  • Languages : en
  • Pages : 403

The majority of books on Six Sigma and Lean explain only how to implement these techniques in a manufacturing environment. "Lean Six Sigma for Services" fills the need for a service-based approach, explaining how companies can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.


Lean Six Sigma Service Excellence

Lean Six Sigma Service Excellence

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  • Author: Gerald M. Taylor
  • Publisher: J. Ross Publishing
  • ISBN: 1604270063
  • Category : Business & Economics
  • Languages : en
  • Pages : 313

Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......


Lean Six Sigma for Service

Lean Six Sigma for Service

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  • Author: Michael George
  • Publisher: McGraw Hill Professional
  • ISBN: 0071436359
  • Category : Business & Economics
  • Languages : en
  • Pages : 300

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff


Lean Six Sigma That Works

Lean Six Sigma That Works

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  • Author: Bill Carreira
  • Publisher: AMACOM
  • ISBN: 0814429459
  • Category : Business & Economics
  • Languages : en
  • Pages : 304

If lean manufacturing moves your products through processes faster, and Six Sigma improves their quality, just imagine what combining these two powerful disciplines will do for you! Lean Six Sigma That Works provides the key to transforming your results in any manufacturing environment, giving you detailed, practical processes that let you leave the conference room, and get right to work. A strong and sensible combination of the "why" and the "how," this book gives you a step-by-step improvement plan, plus a thorough understanding of: * cost, cash flow, materials velocity, lead time, balance, waste, and non-value-added processes * value stream mapping and the DMAIC process for solving problems and improving quality profitability * how every form of waste impacts customer satisfaction and the bottom line * and much more Whether you're a seasoned professional, or implementing your first lean sigma project, this invaluable guide offers you a clear path to higher quality, customer loyalty, and increased efficiency.


Lean Six Sigma Secrets for the CIO

Lean Six Sigma Secrets for the CIO

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  • Author: William Bentley
  • Publisher: CRC Press
  • ISBN: 9781439803820
  • Category : Business & Economics
  • Languages : en
  • Pages : 288

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security—as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations. This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly—it provides the evidence needed to build your case to upper management. Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line.


Six Sigma, Basic Steps & Implementation

Six Sigma, Basic Steps & Implementation

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  • Author: Fred Soleimannejed
  • Publisher: AuthorHouse
  • ISBN: 141844801X
  • Category : Business & Economics
  • Languages : en
  • Pages : 249

Every thousand years, the throne of Hell is up for grabs. The time is now. The demon Babbas has challenged Lucifer for the crown of Hades. Babbas' plan, to deliver a fallen angel, puts Lucifer in the awkward position of protecting that angel. If Babbas can get the angel to lie, he will unseat Lucifer and become Ruler of Hell. Barney, a harmless aging railroad conductor, becomes the pawn in this game of evil vs. evil, Barney dies in a train wreck, caused by Babbas, and struggles as an earthbound angel to correct a lie that will save him from the eternal fires of Hell. As Lucifer watches Babbas' plot unravel, powerless to intervene, Barney is helped by his grandfather, his adoring wife and his friends, although none of them realizes how critical their help is. The novel is a love story, peppered with mystery, suspense, fantasy, romance and even humor as it twists and turns its way. Just when the reader believes he knows what will happen next, another surprise sends the story reeling in a different direction.


Lean Management Beyond Manufacturing

Lean Management Beyond Manufacturing

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  • Author: Sanjay Bhasin
  • Publisher: Springer
  • ISBN: 331917410X
  • Category : Technology & Engineering
  • Languages : en
  • Pages : 291

Exploring Lean manufacturing in a holistic manner, this book helps organizations to implement Lean principles successfully by offering theoretical, empirical and practical knowledge. It empirically demonstrates how a successful Lean initiative can improve organizational efficiency, and incorporates valuable primary research to substantiate findings. It argues that Lean principles need to be applied throughout the value chain in order to be successful , and suggests that these tools need to be aligned with culture and change management. Chapters examine issues including Lean cultures, impediments to Lean, Lean and performance measurement, and the impact of Lean. Viewing Lean as a never-ending journey, this book provides a valuable resource to practising Lean managers, and specialist researchers and students, and also offers an important reference for organizations embarking on their Lean voyage.


Lean Project Management

Lean Project Management

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  • Author: Philip Small
  • Publisher: Philip Small
  • ISBN:
  • Category : Business & Economics
  • Languages : en
  • Pages : 545

This Is How The World's Top Tech Companies Manage Their Projects - Use Their Methods And Let Your Startup Thrive! This book includes: Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Lean Six Sigma, Kaizen Do you want to run your small business using the same strategies as the leaders in your field? Do you want to have a clear advantage over your competitors? Do you want your customers to be happy and eager to pay you even more? It's time to learn Lean. With Lean Project Management, you can create highquality products in less time. You can manage projects in a way that actually empowers and motivates your employees. Last but not least, your customers will LOVE working with you if your company uses Lean and Agile methods. This book will show you how to implement Lean methods in your startup and take it to the next level. With this book, you will: Learn the step-by-step process of managing Lean projects Maximize your team's productivity with Scrum Visualize your workflows with Kanban Understand Lean Six Sigma roles and management boards Explore The 5S system - pros and cons Use Lean Analytics to measure the things that matter Adopt the Kaizen mindset to encourage growth and positive change Grow and scale your thriving business! The Lean mindset is your key to maximum productivity and genuine leadership. It's your key to innovation and success (and making more money in the process). You can use it to manage everything from your personal projects to a thriving corporation - Lean is scalable, flexible, and empowering. In fact, Lean Project Management can be used in all fields and industries - so dive in and transform your business now! Get your hands on this book before your competitors do. Get Your Copy Now!


New Challenges, Emerging Practices and Global Outlook in Service Management Book

New Challenges, Emerging Practices and Global Outlook in Service Management Book

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  • Author: Prof (Dr.) Pankaj Kumar Tyagi
  • Publisher: Shineeks Publishers
  • ISBN: 1632789337
  • Category : Education
  • Languages : en
  • Pages : 181

The New Challenges, Emerging Practices and Global Outlook in Service Management book attempts to focus on the strategies, techniques, and approaches that need to be practiced in the service industry to recover the lost businesses and discover new ones. This book elaborates on some of the significant trends and challenges expected to impact various service industry sectors. Service management challenges are ticking time bombs waiting to go off. One wrong move can blow the customer satisfaction levels, field service efficiency, and employee productivity to smithereens. The book gives an insight on solutions to these challenges with the help of technology, automation and other medium. The book also touches upon changes in service management after pandemic including focus on sustainability, Health and wellness