Leading the Listening Organisation

2023-12-22
Leading the Listening Organisation

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  • Author: Mike Pounsford
  • Publisher: Taylor & Francis
  • ISBN: 1003835228
  • Category : Business & Economics
  • Languages : en
  • Pages : 179

How organisations listen, learn, and adapt to their environment drives success and long-term sustainability. This book focuses on internal stakeholders and how employers can use the voice of their people to improve decision-making, innovation, and performance. It is about why listening to employees matters and how to do it well. Leading the Listening Organisation reveals not just the practices and processes that underpin effective listening but also the leadership characteristics and mindsets necessary to create resilient organisations that feel fair to work in, where people want to speak up, and where new ideas can flourish. It is based on extensive international research with leaders across over 500 organisations before, during, and after the pandemic. The authors bring decades of international experience and expertise in communicating with employees across public, private, and third sector organisations. Rich in practical tools, processes, and working frameworks and brought to life with case studies and insights from leaders and communicators, this book provides a complete guide to understanding the barriers to, and implementation plans for, leading a listening organisation. This comprehensive guide will resonate with leadership, internal communications, human resources, and organisational development professionals.

Listening

2015-09-21
Listening

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  • Author: Debra Worthington
  • Publisher: Routledge
  • ISBN: 1317346750
  • Category : Language Arts & Disciplines
  • Languages : en
  • Pages : 533

Listening explores the process and role of listening in human communication as a cognitive process, as a social function, and as a critical professional competency. While introducing students the theory and research of listening scholarship, Worthington and Fitch-Hauser also help students to build practical skills and achieve the desired outcomes of effective listening.

Strategic Listening

2023-11-29
Strategic Listening

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  • Author: Mats Heide
  • Publisher: CRC Press
  • ISBN: 1000997243
  • Category : Business & Economics
  • Languages : en
  • Pages : 130

Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization’s listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization’s strategic listening?

The Listening Leader

2006-04-30
The Listening Leader

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  • Author: Richard M. Harris
  • Publisher: Praeger
  • ISBN: 0275989836
  • Category : Business & Economics
  • Languages : en
  • Pages : 0

Annotation. In today's complex, fast-paced, and high-intensity organizations, effective communication is paramount. The Listening Leader is about improving communication by focusing on listening, and in the process, developing more effective leadership skills. It explores ways in which managers and front-line employees alike can elevate listening to the level of influence itself--to maximize conversational value and relationships through response and feedback. Richard Harris integrates insights from management and psychology to offer practical techniques for overcoming common barriers to effective listening. With tips for keeping listening sharp and advice for boosting memory and recall, he provides readers with the tools to engage in more productive dialogue with others--at work and beyond. The Listening Leader demonstrates that turning a passive, compliant role into an active, influential one contributes to more dynamic, trusting, collaborative, candid--and profitable--relationships through which everyone benefits.

The Power of Curiosity

2015-01-01
The Power of Curiosity

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  • Author: Kathy Taberner
  • Publisher: Morgan James Publishing
  • ISBN: 1630473952
  • Category : Business & Economics
  • Languages : en
  • Pages : 180

Use the power of curiosity to transform challenging conversations into productive, meaningful, relationship-building experiences at work, home, or school. As leaders, parents, or teachers, navigating difficult conversations is part of the job. How do we keep calm and achieve a productive outcome, all while keeping our relationships intact? The secret is curiosity. Curiosity is the innovation-driving, emotion-calming skill that comes so naturally to us as children, but gets so easily buried beneath our busy, multitasking lifestyles. The good news is that we simply have to relearn what we already know! In The Power of Curiosity, mother-daughter executive coaching team Kathy Taberner and Kirsten Taberner-Siggins walk you through the Curiosity Skills and introduce a step-by-step process to use anytime—but especially when challenging conversations arise. In The Power of Curiosity you’ll learn: How to be fully present in every conversation, even when distractions abound The five listening choices you always have available at home, work, or school Specific calming strategies to access when negative emotions run high A step-by-step process to transform potential conflict into relationship-building opportunities.

The Alphabet of Leadership

2016-05-18
The Alphabet of Leadership

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  • Author: Maxwell Ubah
  • Publisher: Partridge Africa
  • ISBN: 1482860708
  • Category : Business & Economics
  • Languages : en
  • Pages : 242

Todays leadership challenges cannot be solved with yesterdays knowledge, assumptions, and understanding. Old paradigms and models will have to give way to new paradigms and models for todays leaders to lead their constituentsand the organisations they leadto greatness. Using a revolutionary concept, the 4P concept, and a simple formula that leadership = relationships results The Alphabet of Leadership is a comprehensive field guide for todays leaders to navigate todays business complexities and the murky waters of hypercompetition and achieve breakthrough results. Covering twenty-six chapters with real-life examples, anecdotes, lessons and concepts, this book covers the essential topics facing todays leaders such as: The leadership attitude that guarantees greatness The six essentials every leader must communicate to create a high-performance team Making tough decisions Engaging constituents to achieve breakthrough results Growing team members Motivating staff to achieve high performance Executing with excellence Holding people accountable Dealing with eagles, peacocks, ducks and vultures in performance management Trust improves the bottom line Four ways leaders create sustainable value Wonders happen in an atmosphere of positive stretch and fair rewards And lots more. Irrespective of where you find yourself in your leadership journey, you will find rich nuggets in the following pages to help you improve on your personal leadership effectiveness and the overall performance of your team. If you need easy, practical and proven leadership concepts that works, then this book is for you!

The Sourcebook of Listening Research

2017-10-23
The Sourcebook of Listening Research

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  • Author: Debra L. Worthington
  • Publisher: John Wiley & Sons
  • ISBN: 111910307X
  • Category : Family & Relationships
  • Languages : en
  • Pages : 661

Winner of the 2018 Distinguished Book Award from the Communication and Social Cognition Division of the National Communication Association. Essential reading for listening researchers across a range of disciplines, The Sourcebook of Listening Research: Methodology and Measures is a landmark publication that defines the field of listening research and its best practices. the definitive guide to listening methodology and measurement with contributions from leading listening scholars and researchers Evaluates current listening methods and measures, with attention to scale development, qualitative methods, operationalizing cognitive processes, and measuring affective and behavioral components A variety of theoretical models for assessing the cognitive, affective, and behavioral facets of listening are presented alongside 65 measurement profiles Outlines cutting-edge trends in listening research, as well as the complexities involved in performing successful research in this area

Modern Metaphors of Christian Leadership

2020-01-11
Modern Metaphors of Christian Leadership

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  • Author: Joshua D. Henson
  • Publisher: Springer Nature
  • ISBN: 3030365808
  • Category : Business & Economics
  • Languages : en
  • Pages : 314

This book explores contemporary metaphors of leadership from a biblical or church historical perspective. It seeks to understand the cultural, social, and organizational metaphors from the Bible and the implications for contemporary organizations. Addressing issues such as communication, mentorship, administration, motivation, change management, education, and coaching, the authors explore concepts related to both for-profit and not-for-profit organizations. This book will be a valuable addition to the leadership literature in showing how biblical leadership principles can be used in contemporary organizations.

Head, Heart, and Hands Listening in Coach Practice

2023-07-04
Head, Heart, and Hands Listening in Coach Practice

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  • Author: Kymberly Dakin-Neal
  • Publisher: Taylor & Francis
  • ISBN: 1000871010
  • Category : Business & Economics
  • Languages : en
  • Pages : 168

This book is an exploration of intentional listening as an essential skill for coaches. It introduces the Head, Heart, and Hands Listening model as a vital tool to amplify effective listening in coaching practice. Accessible and applicable, the book explores the three listening modalities of Head, Heart, and Hands as active, though largely unconscious, lenses that inform the potency of our listening. Dakin-Neal argues that once coaches identify "how" they listen, they can assist their clients in more targeted ways to positively impact their personal and professional lives. Chapters are divided into the three listening modalities, Head, Heart, and Hands, and are filled with case studies, stories, reflective questions, and exercises from the author’s experience to help coaches strengthen their listening skills. The book also includes a comprehensive listening assessment for coaches to use in practice. This book is essential reading for coaches in practice and in training as well as organizational psychologists, HR professionals, and those working within corporations.

Listening to the Neighbor

2015-05-12
Listening to the Neighbor

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  • Author: Byungohk Lee
  • Publisher: Wipf and Stock Publishers
  • ISBN: 1498219454
  • Category : Religion
  • Languages : en
  • Pages : 242

The Trinity can be understood as a social community with members speaking and listening to one another in love, or, as Luther understood the Trinity, as conversation, then God's mission essentially involves in mission-in-dialogue. Byungohk Lee contends the church has to embrace the dialogical dimension in missional terms because the triune God is the subject of mission. The missional church conversation has taken it for granted that local churches should speak and listen to their neighbors. In contrast, for many churches in Asia, including Korea, mission has generally tended to be practiced in a monological, rather than dialogical, manner. The neighbor has not been regarded as a conversational partner of the church, but only as the object for its mission. In Listening to the Neighbor Lee shows that some local churches have participated in God's mission by listening to their neighbors. He argues that listening is not a technique, but a multifaceted learning process in missional terms. The church must nurture its hearts, eyes, and ears in order to listen to the sigh of its neighbors.