How to Manage Difficult People

How to Manage Difficult People

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  • Author: Alan Fairweather
  • Publisher: Hachette UK
  • ISBN: 1848034385
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.


Managing Difficult People

Managing Difficult People

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  • Author: Marilyn Pincus
  • Publisher: Simon and Schuster
  • ISBN: 1593371861
  • Category : Business & Economics
  • Languages : en
  • Pages : 224

"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.


Managing Difficult People in a Week

Managing Difficult People in a Week

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  • Author: David Cotton
  • Publisher: Hachette UK
  • ISBN: 1471800369
  • Category : Business & Economics
  • Languages : en
  • Pages : 114

Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people. This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success: Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.


Difficult People

Difficult People

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  • Author: Barry Winbolt
  • Publisher: ISR Publishing
  • ISBN: 9780954168605
  • Category : Human behavior
  • Languages : en
  • Pages : 246

We all have to deal with difficult behaviour -- our own and other people's -- from time to time. Mostly we manage well, but now and again we run into someone who just doesn't do things by the same rules. This book will give you new insights into those relationships that cause so much anguish, stress and lost time. It is a practical guide to help to handle those nasty situations that obstruct us at work, interfere with our sleep and disrupt our lives.


How to Deal with Difficult People

How to Deal with Difficult People

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  • Author: Paul Friedman
  • Publisher: Skillpath Publications
  • ISBN: 9781878542779
  • Category : Psychology
  • Languages : en
  • Pages : 90

1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.


How to Deal with Difficult People at Work, at Home & at Play

How to Deal with Difficult People at Work, at Home & at Play

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  • Author: Irina Bristow
  • Publisher: Zee Publishing
  • ISBN:
  • Category : Business & Economics
  • Languages : en
  • Pages : 62

"The Guaranteed Methods For Managing That Jerk Who's Always Giving You A Hard Time!" Have you about had it? You just want to have your peace of mind, free from that jerk bothering you? If you're looking for a book that will teach you how to deal with difficult people in your life, ` How to Deal with Difficult People at Work, at Home & at Play' is the perfect choice. This book is filled with tips, techniques and strategies that will help you to deal with these people in a more productive and positive way. With its easy-to-read style and concise explanations, this is the perfect guide for anyone who wants to improve their relationships with others. This is the ultimate book to managing difficult people! With the help of this book, you'll be able to handle anything that comes your way. From dealing with jerks at work to dealing with demanding friends and family, we have you covered. We teach you how to deal with difficult people in a way that is respectful and civil. Armed with the knowledge you'll need, you'll be able to rise above any situation and come out on top. Order your copy today and be on your way to a stress-free life! In this book you'll learn about: Passive behavior Openly aggressive and hostile behavior Toxic workplace Jealous coworkers Difficult Managers and Bosses Handling controlling superiors and peers Handling difficult subordinates Type of boundaries Enforce boundaries Unhealthy boundary indicators Be firm and determined Establish new boundaries that respect you Actions to set boundaries Difficult People: How To Handle Them Do not lose yourself in a relationship Standing up for yourself Pick your battles Avoiding conflicts Do not get rattled easily Show compassion Handling conflicts Analyze your behavior Do a self-check Knowing you are a difficult person Managing The Conflict You Caused You feel that everyone is against you Make amends when you're ready Deal with your emotions first What you can control in conflicts Dealing with conflicts in the workplace Correct miscommunications Follow a strategy Negotiation Arbitration Mediation Do not downplay the problem Embrace conflicts Conflicts In Relationships Make compromises Remain calm and respectful Modeling Withholding attention Reinforce good behavior Conflict resolution on children When To Get Help How to avoid being exploited by others Being a people-pleaser Being passive A yes-person Getting a difficult person to realize their behavior is wrong Gather evidence A guide to assertiveness Repetition of the argument is necessary Be confident Building respect with difficult people Influence others Put yourself in charge And much, much more... Grab your copy today!


How to Deal With Difficult People: Powerful Tactics for Dealing With Difficult People (The Art of Dealing With Difficult People - No More Conflict)

How to Deal With Difficult People: Powerful Tactics for Dealing With Difficult People (The Art of Dealing With Difficult People - No More Conflict)

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  • Author: Joseph Wilson
  • Publisher: Joseph Wilson
  • ISBN:
  • Category : Business & Economics
  • Languages : en
  • Pages : 193

Negative people are like a bloodsucking virus. They successfully ruin your day with their negative comments and opinions. Mostly abusive and manipulative, they complain about everything easily blame you for every problem. Toxic people are found in the workplace and even at home, but what if you are in a relationship with this person? What if you have to face them every day? What if they are a significant part of your life? Here is a preview of what you'll get... • Difficult people 101: types and characteristics • How to approach difficult people • How to deal with difficult people at work • Effective strategies of dealing with difficult people • And much, much more... Difficult people are difficult in every sense of the word; it is difficult to get along with them, communicate, work, or even live with them. Difficult people normally range from being mildly irritating to being almost impossible to deal with, and the annoying part is that we all have someone in our life that we can describe as difficult. They can be your family members, friends, workmates, or even spouses.


Dealing with Difficult People (HBR Emotional Intelligence Series)

Dealing with Difficult People (HBR Emotional Intelligence Series)

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  • Author: Harvard Business Review
  • Publisher: Harvard Business Press
  • ISBN: 163369609X
  • Category : Business & Economics
  • Languages : en
  • Pages : 82

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.


Dealing with Difficult People

Dealing with Difficult People

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  • Author: Roy Lilley
  • Publisher: Kogan Page Publishers
  • ISBN: 0749458917
  • Category : Business & Economics
  • Languages : en
  • Pages : 160

Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.


Difficult People at Work

Difficult People at Work

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  • Author: National Institute of Business Management
  • Publisher: Capitol Information Group
  • ISBN: 1880024101
  • Category : Behavior modification
  • Languages : en
  • Pages : 50