How to Have That Difficult Conversation

2015-08-04
How to Have That Difficult Conversation

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  • Author: Henry Cloud
  • Publisher: Zondervan
  • ISBN: 0310343801
  • Category : Self-Help
  • Languages : en
  • Pages : 321

Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide.

Difficult Conversations

2023-08-22
Difficult Conversations

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  • Author: Douglas Stone
  • Publisher: Penguin
  • ISBN: 0593511697
  • Category : Psychology
  • Languages : en
  • Pages : 401

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

How to Have That Difficult Conversation You've Been Avoiding

2009-05-18
How to Have That Difficult Conversation You've Been Avoiding

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  • Author: Henry Cloud
  • Publisher: Zondervan
  • ISBN: 0310319641
  • Category : Religion
  • Languages : en
  • Pages : 194

A practical handbook on positive confrontation, now available in softcover with a discussion guide.Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don’t know how to have difficult conversations, and see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to:• Show how healthy confrontation can improve relationships• Present the essentials of a good boundary-setting conversation• Provide tips on preparing for the conversation• Show how to tell people what you want, stop bad behavior, and deal with counterattack• Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more!

The Art of Handling Difficult Conversation

2018-04-12
The Art of Handling Difficult Conversation

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  • Author: Sarah Taylor
  • Publisher:
  • ISBN: 9781980817925
  • Category :
  • Languages : en
  • Pages : 30

In this book, we will explore how you can handle difficult conversations. There are generally three types of difficult conversations: those that go badly, those that go very well, and those that are avoided. We're going to focus on having a successful conversation that not only achieves the desired outcome but enhances the relationship as well.In this book, I'll share with you specific tips and strategies for having difficult conversations. We'll cover the four phases of successful conversations and specific components of the conversation itself.We'll also look at when you have to initiate a difficult conversation, as well as when you're on the other side. This book will help you prepare step-by-step to have your conversation. In four-phase model that author describe, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.Topics include:1-What is a difficult conversation?2-Understanding why conversations go badly3-Changing your tipping point4-Building your stretegy5-Knowing your triggers6-Re-framing your adversary7-Being prepared for the conversation8-Taking responsibility

How to Have Difficult Conversations About Race

2022-09-13
How to Have Difficult Conversations About Race

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  • Author: Kwame Christian
  • Publisher: BenBella Books
  • ISBN: 1637741308
  • Category : Business & Economics
  • Languages : en
  • Pages : 257

If we want a more equitable workplace—and a more equitable world—we have to talk to each other about race. But, for so many of us, that’s easier said than done. When we avoid conversations about race, it’s often because of fear: fear of discomfort, or of damaging important relationships; fear of being misunderstood, “canceled,” ostracized. Negotiation expert Kwame Christian’s motto is: "The best things in life are on the other side of difficult conversations." How to Have Difficult Conversations About Race equips you with the skills you need to make these crucial conversations both easier and more productive. You’ll not only gain the confidence to talk about race, but also learn how to actually make a difference when you do. Whether you’re looking to create change for yourself and other BIPOC, or are a white ally seeking to support your coworkers or clients, you’ll learn how to: Overcome your internal barriers to talking about diversity, equity, and inclusion (DEI). Work around others’ barriers to productive discussion. Be strategic about the outcome you want and guide the conversation accordingly. Use “Compassionate Curiosity” to connect and persuade. Avoid common mistakes. Tackle some of the most common race-related conversations that come up in the workplace. If you’ve ever struggled to turn your passion for change into persuasion or been too afraid to speak up at work (or outside of it), this book is for you. The first step toward lasting social change is productive discussion. With How to Have Difficult Conversations About Race, you’ll never shy away from those crucial conversations again.

Taking Conversations from Difficult to Doable

2016-01-31
Taking Conversations from Difficult to Doable

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  • Author: Lynne Cunningham
  • Publisher:
  • ISBN: 9781622180240
  • Category : Communication
  • Languages : en
  • Pages : 0

Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations for far too long? Have you ever launched into a difficult conversation without being well prepared, only to have the interaction spiral out of control? Most leaders will probably answer yes to at least one, if not all, of these questions. Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations can help you "bite the bullet" and say what needs saying in the most effective possible way. Written by Lynne Cunningham, MPA, FACHE, this book explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively Here's just a sampling of the book's insights: * What happens when we ignore situations that call for a difficult conversation* How to structure and execute a conversation with a peer, direct report, boss or physician * How to implement each of the three powerful conversation models detailed in the book so that the outcome is a "win-win"* Why practicing difficult conversations is so important (Cunningham provides common scenarios you and your team can modify and role play)* Why creating official Standards of Behavior at your organization provides a solid foundation for difficult conversations* What triangulation means, why it's harmful, and how to handle it when it happens* How to respond when a person's behavior doesn't change after a difficult conversationUnlike most books on this subject, Taking Conversations from Difficult to Doable is short and to the point with a focus on easy-to-understand tactics. Its style and length make it perfect for today's busy leaders. Best of all, it helps you master the right skills quickly--and once you've done this you'll find all your conversations become easier, less stressful and more successful.

Managing Difficult Conversations

2017-02-07
Managing Difficult Conversations

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  • Author: Sorin Dumitrascu
  • Publisher:
  • ISBN: 9781520548180
  • Category :
  • Languages : en
  • Pages : 157

Preparing for difficult conversations is an important part of effective communication in the workplace. A difficult conversation is one where emotions are involved, there's an element of risk, and the exchange has the potential for confrontation.When you're preparing for a difficult conversation, don't avoid the situation. Make sure your goal for the conversation is clear, realistic, and relevant. And make sure to choose an appropriate time and place to have the conversation.There are four steps to changing a negative internal monologue to a positive internal monologue. Step one is to be aware of your negative inner voice. Step two is to consider both positive and negative possible outcomes of having the conversation. Step three is to focus on the goal of the conversation. And step four is to develop a positive internal monologue by reframing negative thoughts in a positive way.Preparing for a difficult conversation involves analyzing the practical and emotional levels of the conversation, and then planning your approach.Guidelines for analyzing the practical level are to consider the other person's perspective, consider your own viewpoint, make sure you understand the situation, make sure you don't assign blame, admit your mistakes, and reverse roles to consider the other side of things.Analyzing the emotional level involves managing both your emotions and the other person's emotions. Planning the conversation involves identifying your goal, outlining the structure of the conversation, and rehearsing the conversation.When you're preparing for a difficult conversation, it's imperative to examine your own attitude toward the conversation. Your mind-set is the logical thinking that determines how you interpret and respond to communication. The right mind-set will make it easier to communicate effectively and reach the goal of your conversation. The four qualities of an appropriate mind-set are being open-minded, collaborative, empathic, and engaged.Having a difficult conversation, and making it progress well, requires following a clear structure. It should also involve adopting an appropriate communication style to suit the individual and the context.There are five steps to creating progress in a difficult conversation. First, open with an agenda. Second, invite dialogue. Third, share views and perspectives to learn from each other. Fourth, look for a mutual understanding, and finally, design an action plan.Your communication style throughout the conversation is crucial to a positive outcome. It's important that you're clear and direct, and focus on the facts. You need to be honest and fair to your colleague. Also, be assertive but tactful, and listen effectively.Once a difficult conversation is opened well, the second step is inviting dialogue. This involves connecting with the other person by using strength-focused communication.Strength-focused communication can keep others engaged. This involves speaking to a person's strengths, acknowledging feelings, and understanding the benefits of another approach.

Difficult Conversations In A Week

2014-01-31
Difficult Conversations In A Week

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  • Author: Martin Manser
  • Publisher: Hachette UK
  • ISBN: 147180111X
  • Category : Business & Economics
  • Languages : en
  • Pages : 116

Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent. Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success: - Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity. - Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue. - Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue. - Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone. - Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy. - Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

Summary of Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen

Summary of Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen

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  • Author: QuickRead
  • Publisher: QuickRead.com
  • ISBN:
  • Category : Study Aids
  • Languages : en
  • Pages : 18

Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations. Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. DISCLAIMER: This book summary is meant as a preview and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be. If you are the original author of any book on QuickRead and want us to remove it, please contact us at [email protected].

Donna Payne’S Pocket Guide To: Having Difficult Conversations About Lgbt Discrimination

2012-10-26
Donna Payne’S Pocket Guide To: Having Difficult Conversations About Lgbt Discrimination

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  • Author: Donna Payne
  • Publisher: Xlibris Corporation
  • ISBN: 1479729752
  • Category : Family & Relationships
  • Languages : en
  • Pages : 30

BIOGRAPHY Donna R. Payne As one of the Human Rights Campaign's key representatives, Payne works closely with Civil Rights organizations and leaders and with a number of organizations across the country to increase visibility of the lesbian, gay, bisexual and transgender community within the religious and people of color communities. She has lead HRCs work on HRCs Historically Black Colleges and Universities Program in supporting LGBT students on their campus and addressing concerns with HBCU administrators. Donna is a noted speaker in the LGBT community and has written articles nationwide on being an LGBT Civil Rights African American lesbian. She is a founding board member of the National Black Justice Coalition - a civil rights organization dedicated to empowering Black lesbian, gay, bisexual, and transgender people. Donna has received many awards for her transformational organizing work without regard for race, sexual orientation, gender identity or age. In 2009, she received the Capitol Pride Hero award in Washington, DC and was nominated by The Root.com as one of 100 established black Americans who are making exceptional contributions in their professions and communities. In 2011, she received the Rosa Parks Award for her coalition building skills with Civil Rights groups and Historically Black Colleges and Universities (HBCUs). In 2012, she received the National Action Networks Woman of Excellence Award from Rev. Al Sharpton and was named one of the Top Twenty Black LGBT Movers and Shakers. Payne is an activist who is originally from Memphis, TN. She graduated from the University of Tennessee, Knoxville in 1986 with a degree in Political Science. She has served the political community by working with the Young Democrats in Washington, DC, the Political Congress of Black Women and on Congressional campaigns in the south. She volunteered with the Clinton administration during its national health care reform efforts at the White House. Ms Payne is also a member of the Metropolitan Community Church of Washington, DC and resides in Maryland.