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This text contains practical information for continually improving all aspects of an organization. It presents real examples from all types of organizations including schools, hospitals and private sector companies. It is designed to be easy to use with clear step-by-step instructions.
In this third book of the Shingo Model series, Continuous Improvement focuses on five of the Shingo Guiding Principles: seek perfection, embrace scientific thinking, focus on process, assure quality at the source, and improve flow and pull. Each chapter in Continuous Improvement is designed to enhance your comprehension of one or more aspects of the Continuous Improvement dimension of the Shingo Model and to increase your understanding of how the dimension interrelates with and complements the other principles in the Shingo Model. Ultimately, this explanation grounds the technical science of continuous improvement with a powerful social science that focuses on people development. It is this combination that creates the opportunity for improvement to be truly continuous. Because tacit learning is critical to deepening your continuous improvement knowledge, "Reader Challenges" are included throughout the text to encourage you to apply what you have read within the context of your own organization. This hands-on practice is necessary to understand the interrelatedness of principles, systems, and tools that are inherent in the Shingo Model. The Shingo Institute recognizes that "the transformation from traditional philosophy and practices to organizational excellence does not occur without the courage, creativity, and persistence of everyone in the organization—from executives to managers to team members on the frontline."
During this era of continuous improvement, healthcare organizations need to be staffed by engaged, motivated, and hard-working frontline employees. As these clinical and non-clinical personnel handle most of the important tasks in any organization and are often the people who directly interact with patients and customers, it's the job of managers to oversee and motivate their staff members. Using Lean management strategies, this easy-to-read book for leaders and managers provides useful, insightful, and innovative information to help managers engage, motivate, and retain their employees during any Lean or other continuous improvement initiative.
Although many businesses, organizations, and institutions have currently implemented continuous improvement initiatives that address wants, needs, and challenges at the process and systems level, very few have effectively considered and addressed human factors. Thus, even businesses, organizations, and institutions with the most finely crafted continuous improvement systems face failure from inadequate human factors continuous improvement. Continuous Improvement by Improving Continuously (CIBIC): Addressing the Human Factors During the Pursuit of Process Excellence explains how the frustrating reoccurrence of operating failures are the result of flawed or fragmented business philosophies and principles. CIBIC is designed to promote the pursuit of excellence from mediocrity using an adaptable strategic model that promotes the pursuit of continuous improvement and sustainability in operations, performance management, and personal endeavors. By transforming the pursuit of excellence from a hit-and-miss endeavor to an easily achievable and sustainable continuous endeavor, CIBIC creates value where other systems fail. By addressing gaps, disconnects, and chaotic realities at a fundamental level through the sustained use of frameworks, methods, and analytics, CIBIC promotes the pursuit of excellence across the wide range continuum, eradicating the value and philosophical disconnects that generally plague individuals and collective interests. This book addresses this systemic problem by highlighting an incredibly comprehensive system that promotes continuous improvement and the pursuit of excellence. By highlighting key inner drivers, essential outer qualities, and supporting models and frameworks, the book makes the pursuit of excellence an easily sustainable and logical endeavor.
This book discusses continuous improvement strategies of Japanese convenience store operators. The study highlights the efforts of companies operating under lean management systems to identify new, dynamic, firm-specific capabilities in highly competitive markets.
National communications systems (NCS) are critical elements of a government's infrastructure. Limited improvements to the operational behaviors or non- functional requirements (NFR) of NCS have caused issues during national emergencies such as 9/11. NCS contractors play a vital role in the design and support of NCS, and this perspective provides valuable insights. There are three major purposes for this case study: (a) to add to the existing theoretical framework on the issues, (b) to define the scope of these concepts, and (c) to provide strategies for management. Four research questions focus on definition, scope, models, and strategies. The results defined 11 major relationships focused on cost, risk, schedule, communication, and quality perceptions. These results provide a framework for strategic system optimization based on collection and analysis of operational information. Strategies for optimizing NCS, based on these findings, can have a positive social impact by improving operational quality and reducing cost, schedule, and risk impacts, which allows a greater capability for NCS to save lives.
This book is a reference for continuous improvement project (CIP) leaders/facilitators in manufacturing and service organizations, students (undergraduate and graduate), academics responsible for managing senior projects (Capstone Projects) and teaching quality courses, and researchers interested in how organizations could produce more effective and efficient continuous improvement initiatives and projects. The authors collected and analyzed information and results from CIPs they facilitated or co-advised, such as the improvement of the service level in a bottle manufacturing organization, reduction of changeover in a brewery manufacturing organization, reduction of ambulance response time, and reduction of scrap in a steel transformation manufacturing organization. Many of the CIPs were previously part of award-winning white papers documenting critical improvements. Throughout this book, readers will learn: different types of CIPs metrics to identify successful CIPs the 53 factors related to CIPs success how to manage CIPs behaviors to achieve outstanding results from CIPs. Three of the chapters are supplemented with three or more case studies. In addition, the final chapter includes a list of behaviors expected from directors, continuous improvement managers, CIP leaders/facilitators, and CIP team members to obtain the major benefits from CIPs.
‘Creating a Culture of Continuous Improvement’ is a comprehensive guide that equips readers with the knowledge and tools to foster a culture of continuous improvement (CI) in their organizations. Beginning with the definition and importance of CI, the book covers a range of topics including root cause analysis, removing barriers, and changing negative beliefs. It delves into leadership's role in CI, attitudes and behaviors that support it, and considerations for planning CI initiatives. The book also explores the three critical elements and pillars of a successful CI culture, along with strategies for identifying improvement opportunities and managing change. Real-life examples, case studies, and practical tips are provided throughout, making this book a valuable resource for anyone seeking to drive positive change and achieve sustainable success through continuous improvement. Here's what the book covers: ü Preface ü Importance of CI in Today's Competitive Business Environment ü Why Is Continuous Improvement Important? ü How Can Continuous Improvement Help Organizations? ü Root Cause Analysis of the Existing Culture ü Identifying and Removing Barriers for Continuous Improvement ü Beliefs that Damage a Culture of Continuous Improvement ü Leadership's Role in Creating a Culture of Continuous Improvement ü Attitudes and Behaviors that Support Continuous Improvement ü Considerations for Continuous Improvement Planning ü The Three Critical Elements of a Successful Culture of Continuous Improvement ü The Three Pillars of a Culture of Continuous Improvement ü Leadership's Two-Pronged Approach to Process Improvement ü Identifying Opportunities for Improvement ü Managing Change with the Help of a Methodology ü Stages of the Continuous Improvement Process ü Support Strategies for System Alignment ü Study, Reflect, and Act ü Creating the Behaviors that Define the Culture ü Getting Senior Leaders'Commitment to Change ü Cultivating a Culture of Continuous Improvement ü Examples of Continuous Improvement in Practice ü 31 Tips to Create a Culture of Continuous Improvement ü Tools, Templates, Checklists, and Worksheets to Implement CI Strategies in your Organization ü Frequently Asked Questions (FAQs) and Troubleshooting ü Global Perspectives on Continuous Improvement ü Conclusion
Every business faces a defining moment. Turn that moment into the launching pad towards success. This book shows how even the smallest enterprises can take a complex strategy and simply implement it today. A Continuous Improvement System will take you on a journey that will transform your business from a struggle to survive into a momentum building organization capable of maximizing your assets to their fullest extent.
