Communication Skills in Business. The Importance of Communication Skills to Motivate Employees in Feedback Interviews

Communication Skills in Business. The Importance of Communication Skills to Motivate Employees in Feedback Interviews

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  • Author: Zeynep Frings
  • Publisher: GRIN Verlag
  • ISBN: 3346659216
  • Category : Literary Collections
  • Languages : en
  • Pages : 20

Seminar paper from the year 2020 in the subject English Language and Literature Studies - Other, grade: 1,3, Ruhr-University of Bochum, language: English, abstract: In this paper, I will have a closer look on the importance of communication skills in business area and will illustrate how motivation in business behaves in connection with communication and to what extent this is conducive to successful business. Furthermore, I will analyse several communication models and types of motivation to portray my suggestions and arguments. Every human being starts at a noticeably young age to communicate with others as communication is something less difficult, at least that is how it is initially perceived. As children and youth, it is easier to express wishes and needs than adults, because the older you get, the more complex communication can be. Thus, an adult has more complex and diverse forms and styles of communication than a child, because apart from the fact that adults are more experienced than children, an adult also has to face certain problems that are much more complex and whose needs gradually increase in complexity. Personal needs and desires are no longer the only concern. Adults are more affected by this complexity than children, especially in stressful situations. Davies states that when we are stressed or at a low ebb, we tend to adopt a defensive style of communication. Hence, communication in stressful situations can be very challenging, especially at workplaces when it comes to questioning the success. Generally, work and success are very important. Therefore, concerns about work, the work environment and work success can and will also be influenced by communication. Everyone wants to be as successful in their job. The competition in the job market is at the highest level and everyone wants the best job just as companies want to have the best and the most suitable employees. Communication is an essential factor for all these aspects. A well functioning communication i.e. within the company is important for sustainable success and consequently has an impact on many areas. The general objectives are to inform employees, but also to create motivation and feedback. Communication in general plays a significant role when it comes to the work environment and the working atmosphere (including motivation of employees) and concerning the success that is to be achieved in a profession. It also is an indispensable element in nowadays society which leads to either positive or negative achievements.


Effects of poor communication in an organization: Case of Kenya Seed Company

Effects of poor communication in an organization: Case of Kenya Seed Company

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  • Author: Thomas Muema
  • Publisher: GRIN Verlag
  • ISBN: 3656104034
  • Category : Business & Economics
  • Languages : en
  • Pages : 65

Research Paper (undergraduate) from the year 2012 in the subject Business economics - Offline Marketing and Online Marketing, , course: Organisation communication, language: English, abstract: In workplaces poor communication is a serious problem and can be costly to an organization. The impact can be devastating to the parties involved. Some of the results include: Loss of business, customers, products, goods, services, employee turnover, loss of productivity, absenteeism, sabotage, injury and accidents, sick leave and so on. The main purpose of this study is to identify the effects of poor communication on organizational performance and to find out the strategies for improving on communication at the workplace so that employee motivation can be enhanced. The specific objectives of the study included finding out the factors, levels, types and effects of poor communication at the workplace. The study was guided by the writings of Elashmawi and Harris, (1993) who have argued that a fuller understanding of organizations is a vital ingredient at every forward step of the career process, and that communication is a primary element for understanding how organizations function and how members of the organization should, even must, behave in organizations if they are to advance their careers. The study was carried out at the Kenya Seed Company Limited. A sample of 300 respondents was involved in the research and they were picked through random stratified sampling save for seven heads of departments who were purposefully selected by virtue of their positions and possession of key information. This sample was deemed representative enough as the total number of workers is 3000. The research used both questionnaires and interviews schedules. Data was analyzed and presented using descriptive statistics methods. Excel was used to come up with this analysis. To analyze and determine the magnitude of poor communication and good channels of proper communication, the findings of the study will help KSC Ltd and other organizations to improve on communication. This in turn will improve the employee motivation and general organizational performance.


Communication Skills for Managers, Fifth Edition

Communication Skills for Managers, Fifth Edition

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  • Author:
  • Publisher: AMACOM Div American Mgmt Assn
  • ISBN: 0761213384
  • Category : Business & Economics
  • Languages : en
  • Pages : 150


Effective Communication in Human Resource Development

Effective Communication in Human Resource Development

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  • Author: Vanita
  • Publisher: Atlantic Publishers & Dist
  • ISBN: 9788126901890
  • Category : Communication in management
  • Languages : en
  • Pages : 140

Dale Carnegie Was Probably The First Popular Figure To Link Communication Skills With Managerial Success. Few Employees Work According To Their Full Ability. In Fact, Studies Show That In Some Cases Workers Can Perform At Only 20 To 30 Per Cent Of Their Ability Without Being Fired And That Average Employees Work At Only Two-Thirds Of Their Capacities. An Attempt Has Been Made To Analyse As To What Can Managers Of Human Resources Do To Overcome This Waste And Inefficiency? As Motivational Theory Is So Difficult To Implement, More And More Companies Are Realising That The Link Between Motivation And Performance Improvement Is Communication. By Effective Communication, Managers Try To Improve An Employee S Sense Of Self-Worth By Showing Recognition, Reinforcing Of Job Well Done And Providing A General Sense Of Support. Communication Is The Tool That Is Available To Every Manager. Not Every Manager Can Give An Employee A Raise Or Use Promotion As An Incentive, However, Every Manager Can Use Effective Motivational Communication. In This Publication It Is Analysed As To How Communication Is The Central Ingredient In The Motivational Process And Presents Techniques That Every Manager Can Use To Improve Performance At The Workplace.


Communication in Organizations

Communication in Organizations

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  • Author:
  • Publisher: Psychology Press
  • ISBN: 113542148X
  • Category : Language Arts & Disciplines
  • Languages : en
  • Pages : 202

One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt. Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations and giving presentations. Practical examples and concrete conversations are used to give students and professionals straight-forward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry.


A Textbook of Tourism for Class XII (A.Y. 2023-24)Onward

A Textbook of Tourism for Class XII (A.Y. 2023-24)Onward

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  • Author: Nimit Chowdhary
  • Publisher: Goyal Brothers Prakashan
  • ISBN: 9357260056
  • Category : Juvenile Nonfiction
  • Languages : en
  • Pages : 185

A Textbook of Tourism [Subject Code 806] for Class 12 is designed to facilitate the job role of Travel Blogger, Airline Staff, Hotelier, Tourism Manager, Travel Consultant, Front Office Executive, Travel Executive, Tourist Guide, Transport Agent and Tour Operator. This book has been developed as per the latest syllabus and examination pattern prescribed by the CBSE with the planned instructions consisting of units for developing employability and skills competencies among students. The language in the book is deliberately kept reader-friendly, allowing easy accessibility and grasp of knowledge. In the contemporary era, the predominance of the internet and advanced technology have increased the operational value of tour operators and travel agencies. Increased domestic and international visits to India led to an increased dependence on travel intermediaries. Also, the lower investment and attractive returns enticed many people to start their own travel agencies. The book provides a comprehensive view of travel agencies' and tour operators' businesses in the tourism sector. Each topic is discussed and supported by examples to provide students with a better understanding. The book proposes to provide both practical and theoretical knowledge about the tourism industly. It also imparts basic knowledge of contemporary topics like online travel agencies, e-visa, the significance of travel insurance in the post-COVID-19 phase and entrepreneurship in the tourism trade. This book aims to impart knowledge about the travel intermediaries' significance, operating mechanisms, and activities. The wide array of activities carried out by travel agents and tour operators covers itinerary planning, package design, helping travellers choose a destination, costing the package, marketing the product, operating the booking software (GDS), and so on. This book will help students learn about the significance of travel intermediaries in facilitating travellers in different ways throughout their vacations. Each chapter has been divided into the following parts: (a) lntrodudion: It introduces you to the unit's topic and learning objectives. (b) Relevant Knowledge: This part of the unit provides you with the relevant information on the topics covered. The knowledge developed through this part will enable the students to perform certain activities listed at the end of each topic. (c) Assignment: The various questions included in this part will help the students to check their understanding of the topics learned. Sincere attempts have been made to keep the language of the book simple. The concepts have also been explained through pictorial illustrations wherever necessary. This will allow the students to have a swift reading of the book, making the content of the book easy to understand. We also hope that this book will boost the students' morale and enormously benefit the teachers. Constructive suggestions for the improvement of the book are most welcome. The authors would be glad to read the feedback and implement it in upcoming books. -Authors


Business and Professional Communication

Business and Professional Communication

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  • Author: Kelly Quintanilla Miller
  • Publisher: SAGE Publications
  • ISBN: 1071825275
  • Category : Language Arts & Disciplines
  • Languages : en
  • Pages : 397

Professional success requires excellent communication skills. Organized around the transition from student to professional life, Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and business presentations, including the effective use of visual aids, will help students to understand the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.


Communication in Organizations

Communication in Organizations

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  • Author: Henk T. van der Molen
  • Publisher: Psychology Press
  • ISBN: 1135421498
  • Category : Language Arts & Disciplines
  • Languages : en
  • Pages : 194

One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt. Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations and giving presentations. Practical examples and concrete conversations are used to give students and professionals straight-forward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry.


Business Communication, 3rd Edition

Business Communication, 3rd Edition

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  • Author: Madhukar R.K.
  • Publisher: Vikas Publishing House
  • ISBN: 9352710894
  • Category : Business & Economics
  • Languages : en
  • Pages :

It is a comprehensive textbook especially designed for the students of commerce, management and other professional courses. It serves both as a learner´s text and a practitioner´s guide. It provides a sharp focus on all relevant concepts and cardinal principles of business communication and adds value to the reader´s understanding of the subject. Following a need-based and sequential approach, the book is highly stimulating and leads students to communicate with élan and prepare for work place challenges.


Communicating Effectively in the Workforce

Communicating Effectively in the Workforce

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  • Author: Lisa Polack
  • Publisher: John Wiley & Sons
  • ISBN: 1119746175
  • Category : Business & Economics
  • Languages : en
  • Pages : 144

If you do not understand how communication works, then you may become perplexed and frustrated by interactions in the workplace. However, if you understand how communication works, then you have a good chance of diagnosing and fixing communication problems. Best of all, you can influence and motivate your employees, make better decisions, negotiate more effectively, build better work teams, and accomplish business objectives. This book discusses the various forms of communication.