Communicate with Confidence, Revised and Expanded Edition: How to Say it Right the First Time and Every Time

2011-11-24
Communicate with Confidence, Revised and Expanded Edition: How to Say it Right the First Time and Every Time

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  • Author: Dianna Booher
  • Publisher: McGraw-Hill Education
  • ISBN: 9780071770132
  • Category : Business & Economics
  • Languages : en
  • Pages : 496

The classic business communication guide—updated for smart phones, social media, and other digital platforms Communicate clearly, tactfully, and confidently in any situation, including: Being persuasive Running productive meetings Asking the right questions Coaching Negotiating Resolving conflicts Responding to insults Offering praise Delegating responsibilities Crossing cultural divides Networking at events “Communicate with Confidence! is . . . the clearest, most comprehensive, and most credible guide to persuasive and authentic communication available today. Dianna Booher is the master of her message and her medium. . . . After you’ve read it once, I’m confident you’ll be consulting it frequently. Do not hesitate. Read it today, and put it to use immediately.” —Jim Kouzes, coauthor of The Leadership Challenge and Credibility, and The Dean’s Executive Fellow of Leadership, Leavey School of Business, Santa Clara University “Communicate with Confidence! is the best communication book I have seen.” —Ken Blanchard, coauthor of The One Minute Manager® and Full Steam Ahead! “Fully 85 percent of your success in life is contained in your ability to communicate effectively with other people. Communicate with Confidence! is full of proven, practical ways to get your point across quickly and stand out in every conversation. This book should be read and re-read over and over again!” —Brian Tracy, bestselling author of How the Best Leaders Lead, Goals!, and Eat That Frog “Dianna Booher produced a tremendous resource with the first edition of this book—but I’m confident this new version will be a classic. Well-organized, practical, comprehensive advice.” —Harvey Mackay, author of the #1 New York Times bestseller Swim with the Sharks without Being Eaten Alive

Communicate With Confidence

2011-11-03
Communicate With Confidence

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  • Author: Dianna Booher
  • Publisher: McGraw-Hill. Reprinted by Booher Research Institute
  • ISBN: 1935124552
  • Category : Business & Economics
  • Languages : en
  • Pages : 575

Do you need to sell a new idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate With Confidence! In this book, you’ll find 1,254 tips to improve your interpersonal and communication skills! You’ll learn how to: · Establish credibility and show concern · Master the art of small talk to connect with colleagues, customers, and friends · Transition from criticizing to coaching your employees and coworkers · Listen so you really hear what others say to you—their meaning, not just their words · Negotiate so that everybody feels like a winner · Give clear instructions · Give and receive usable feedback · Ask appropriate questions and answer questions appropriately to gain cooperation · Present ideas persuasively · Communicate clearly and productively across gender and cultural lin · Say “no” to opportunities and activities while leaving the relationship intact · Read body language accurately so that you don’t miss subtle messages · Speak up in meetings to get credit for your ideas and other contributions · Lead effective meetings so that your group achieves results rather than wastes time · Give advice that people really appreciate and use. · Solicit specific advice that’s usable without listening to people ramble off target. · Settle ongoing conflicts that reduce your overall stress This broad-ranging communication skills book will provide very specific tips, tactics, and examples to improve communication skills for the novice or seasoned communicator. Whether you’re hoping to improve communication skills at work or in your personal relationships, you’ll find techniques that truly work in your day-to-day activities and interactions. Masterful interpersonal communication skills make the huge difference in successful large organizations as well as in entrepreneurial ventures. Author, speaker, and coach Dianna Booher shares the same in-depth insights that she offers to her Fortune 500 clients during keynotes and workshops on communication. As founder and CEO of Booher Research, she’s an internationally recognized leadership communication and executive presence expert. As the author of 49 books, she has published with Penguin Random House/Perigee, HarperCollins, Warner, McGraw-Hill, and Thomas Nelson.

Speak With Confidence!

2002-12-23
Speak With Confidence!

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  • Author: Dianna Booher
  • Publisher: McGraw-Hill. Reprinted by Booher Research Institute
  • ISBN: 1935124560
  • Category : Business & Economics
  • Languages : en
  • Pages :

Every presentation you make—whether to 6 or 6,000—is an opportunity to advance your ideas and your career! Speak with Confidence! gives you the tools and techniques you need to make the most of that public speaking opportunity or that business presentation. You will learn how to: --Establish rapport with any audience --Present with passion and persuasion --Organize your ideas for maximum impact --Plan your presentation structure quickly --Add anecdotes to improve retention --Tell great stories to engage listeners and drive home your point memorably --Use vocal variety --Think on your feet to handle tough question-and-answer sessions with credibility --Use visuals to support rather than sabotage your message --Perfect your presentation with the "finishing touches" that keep your audiences engaged from start to finish. Communication guru and internationally recognized speaking coach Dianna Booher delivers hundreds of powerful, battle-tested strategies and presentation tips guaranteed to transform even the most fainthearted professional into a riveting public speaker or business presenter. Dianna has earned the highest distinction in the professional speaking industry, having been inducted into the prestigious Speaker's Hall of Fame. Successful Meetings magazine has also named her to its list of the "Top 21 Speakers for the 21st Century." In Speak with Confidence!, Dianna shares the ideas and expertise that she has taught at more than half of the Fortune 500 companies. ​​​​​​​The same speaking skills can help you take your career to the next level.

Communicate Like a Leader

2017-06-05
Communicate Like a Leader

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  • Author: Dianna Booher
  • Publisher: Berrett-Koehler Publishers
  • ISBN: 1626569010
  • Category : Business & Economics
  • Languages : en
  • Pages : 209

Grounded in extensive research, this book offers practical guidelines to help professionals think, coach, converse, speak, write, meet, and negotiate strategically to deliver results. --

Leading Effective Meetings

2012-02-11
Leading Effective Meetings

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  • Author: Dianna Booher
  • Publisher: AudioInk
  • ISBN: 0965853640
  • Category : Business & Economics
  • Languages : en
  • Pages : 38

Why suffer through another monotonous meeting? Be known as someone who gets things done. Apply the basics of great meeting management and get results-or neglect them and waste everyone's time. Among other great techniques and meeting skills, you will learn to: build an effective meeting agenda encourage participation-if you want it avoid situations that can derail the meeting lead with personal credibility and excellent presentation skills shorten the process leading to quality decision-making with appropriate analysis and meeting discussion techniques deal effectively with problem participants by using effective facilitation skillsIn this 28-page ebook, Dianna Booher offers 72 tips that help you with every aspect of the meeting, from assessing whether a meeting is necessary to rewarding the creativity and hard work of meeting participants."

From Contact to Contract

2014-05-14
From Contact to Contract

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  • Author: Dianna Booher
  • Publisher: Kaplan; Reprinted by Booher Research Institute
  • ISBN: 1935124323
  • Category : Business & Economics
  • Languages : en
  • Pages : 315

Are you one of the 16 million Americans working as a sales professional? Are you a small business owner, consultant, doctor, lawyer, or other business professional who must sell your services and promote your credibility to succeed? If so, you need practical, easy-to-apply information on the art of effective selling and sales communication—whether selling to difficult customers or selling to interested, decisive buyers. In From Contact to Contract, you’ll learn to master specific steps that help you: · Structure your sales conversation to keep it moving toward your sales goal · Use strategic persuasion techniques to turn information into real communication · Engage buyers with interactive sales presentations of your products and services · Negotiate to maintain profit margins · Gain commitments from customers and prospects · Communicate with difficult buyers · Manage your pipeline productively · Generate leads · Stay motivated during a competitive upsurge or economic downturn No time to read in your fast-paced sales job? Maybe you have a high quota and a pressing deadline? Then pick up the book and go straight to the help you need with a specific prospect. You’ll find summary headlines of each key sales tip or communication tip. This easy-to-skim format and brief entries are written with you––a fast-paced sales professional or entrepreneur––in mind. Review the comprehensive collection of 432 tips and best practices without getting bogged down in long explanations of sales theory and models. Whether selling to big companies and senior executives or selling to the individual buyer, you can apply these practical sales techniques and advice immediately. In fact, watch how From Contact to Contract becomes the sales primer you use again and again. Author and sales communication expert Dianna Booher shares the same sales and marketing strategies in this book that she offers in person to her Fortune 500 clients. These strategies and selling techniques come directly from her corporate programs on proposal writing, business writing, technical writing, sales presentations, and interpersonal communication. 291 pages. Also available in Kindle and Paperback format!

Dealing with Difficult Buyers

2012-01-30
Dealing with Difficult Buyers

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  • Author: Dianna Booher
  • Publisher: AudioInk
  • ISBN: 1935124145
  • Category : Business & Economics
  • Languages : en
  • Pages : 28

All successful salespeople have to deal with them. It's part of doing business--handling the dreaded difficult buyer or blocker. To understand what makes them tick and to turn them around from foe to friend is essential if you want to earn a lucrative piece of the business they control. Dianna Booher has done it again with her in-depth insights on human behavior. She gives you the roadmap into the difficult buyer's mind so you navigate your way to a more successful sales outcome. Dianna is an internationally recognized executive communication and sales expert and author of 45 books, published in 26 countries, and in 20 foreign languages. Learn tips and tactics to deal with the staller, the helpless, whiner, the know-it-all, the tyrant, the incompetent, and a number of types you've encounter along the way. Don't let one negative gatekeeper stand in your way of serving all the rest of your customers.

How to Write Sympathy Letters & Notes

2012-01-31
How to Write Sympathy Letters & Notes

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  • Author: Dianna Booher
  • Publisher: AudioInk
  • ISBN: 1935124102
  • Category : Business & Economics
  • Languages : en
  • Pages : 36

Are you saddened but unsure about how best to express your deep feelings in the face of sorrow or tragedy? In sympathy situations, friends and family have the greatest need to hear from you. Don't leave them wondering about your lack of concern. Begin your letter or note with a straightforward comment about your feelings-your sadness, your shock, your sorrow, or your concern. Mention something positive you remember about the individual or, if you did not know him or her personally, recall something you've heard others say. Let the reader know that you understand the extent of the loss or the painful situation in the case of a misfortune. But do show sensitivity. Avoid adding gruesome details or increasing the pain. If possible, and if you're sincere, offer to help in some specific way: Be brief. You don't need to go into all the details of the situation-how you heard the news or what so-and-so told you. Your caring concern in "I am so sorry" speaks volumes. Close with a comforting phrase-a final thought that reflects your concern and is appropriate to your relationship with the person. Make your words genuine and personal-as if you were talking face to face. This is not a task that you should delegate to someone else. Use your personal stationery or card. Typically, you should write the note by hand. But if you're writing to a business colleague or client, a typed letter is acceptable-depending on the closeness of the association.If you'd like to make the sympathy letter writing process even easier, we can help even more. If you still can't find the right words to express comfort, try our professionally written package of sympathy letters and notes.You'll find sample sympathy letters for both personal and business situations: Personal Sympathy and Business Sympathy Letters Death of a child Death of a parent Death of a spouse Death of other relatives Miscarriage Death of pet Personal failures Disaster-loss of home Disaster-loss of business Business failure Financial ruin Loss of job-friend Loss of job-coworker Get well soon Terminal illness-friend Terminal illness-acquaintance Wedding-cancelled Divorce-to parents of those getting divorce Divorce-to friend or relative getting divorce Criminal conviction Crime victim"

Negotiating So Everyone Feels Like a Winner

2012-02-11
Negotiating So Everyone Feels Like a Winner

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  • Author: Dianna Booher
  • Publisher: AudioInk
  • ISBN: 1935124021
  • Category : Business & Economics
  • Languages : en
  • Pages : 37

Develop win-win situations for all parties.Proposing an idea with colleagues? Negotiating the salary for a new job? Buying a product or service? Learn to negotiate like the pros: Evaluate your position, situation, and offerings. Use appropriate questioning techniques to gather valuable information to formulate your negotiation goals. Structure your negotiation strategies and discussions for best outcomes. Recognize and avoid common pressure tactics."

Persuasive Presentations

2008
Persuasive Presentations

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  • Author: Dianna Booher
  • Publisher: AudioInk
  • ISBN: 0965853659
  • Category : Business & Economics
  • Languages : en
  • Pages : 30

Stand out from the crowd of competitors clamoring for the same business!This 27-page ebook provides 38 tips to help you focus on the finer points of sales presentations and management presentations. You'll learn How to get the get the right people in the room When to stand or sit to best accomplish your purpose When to tell a success story or a failure story to influence a buyer When to use data-and when not How to ask for commitments along the way When to use precise numbers and when to round them off How to identify the best visual support for your message...and many more tips to improve your presentation skills and bring your listeners to a "yes" decision!"