Be Your Customer's Hero

Be Your Customer's Hero

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  • Author: Adam Toporek
  • Publisher: AMACOM
  • ISBN: 0814449069
  • Category : Business & Economics
  • Languages : en
  • Pages : 256

Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:• Achieve the mindset required for Hero-ClassTM service• Understand the customer’s expectations--and exceed them• Develop powerful communication skills• Avoid the seven triggers guaranteed to set customers off• Handle difficult and even irrational customers with ease• And moreArmed with the tools and techniques in this invaluable resource, readers will have all they need to transform themselves into the heroes their customers need.


Be Your Customer's Hero

Be Your Customer's Hero

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  • Author:
  • Publisher:
  • ISBN:
  • Category :
  • Languages : en
  • Pages : 8


Rise of a Hero

Rise of a Hero

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  • Author: Hilari Bell
  • Publisher: Simon and Schuster
  • ISBN: 1439107882
  • Category : Young Adult Fiction
  • Languages : en
  • Pages : 309

THE RETURN OF SORAHB? Legend has it that when Farsala most needs a warrior to lead it, Sorahb will be restored by the god Azura. That time has come. After a devastating loss to the army of the Hrum, Farsala has all but fallen. Only the walled city of Mazad and a few of the more uninhabitable regions remain free of Hrum rule, and they seem destined to fall as well. Farsala needs a champion now. Three young people are waging battle as best they can. Soraya, Jiaan, and Kavi, their lives decimated by the Hrum, are each in a personal fight against their common enemy. Apart, their chances are slim, as none of them is Sorahb reborn. United, perhaps they can succeed. But only Time's Wheel can bring them together—if it turns the right way. If it doesn't, Farsala is surely doomed. In the sequel to the critically acclaimed Fall of a Kingdom (formerly titled Flame), the first book of the Farsala Trilogy, Hilari Bell draws readers deeper into the mythical land of Farsala and weaves an epic tale of destiny and danger.


Be Your Own Hero

Be Your Own Hero

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  • Author: Schwartzen Precil
  • Publisher: AuthorHouse
  • ISBN: 1728329914
  • Category : Self-Help
  • Languages : en
  • Pages : 175

Foster care was Schwartzen Precil's home since he was one years old. He endured many extreme hardships including an encounter with the criminal justice system as a teenager. He used that obstacle as an opportunity to start over. Despite a traumatic childhood, Schwartzen remained hopeful as he developed a resilient spirit. Through the game of basketball, he enhanced his leadership skills which earned him college scholarship. After graduation, he went on to empower and inspires youth and young professionals with his story as he searched for his long lost family. "Many people struggle with acceptance, identity, and emotional instability their entire lives. I decided to stop blaming others and take full responsibility. I became my own hero." -Schwartzen Precil


Who's Your Hero?

Who's Your Hero?

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  • Author: David Bowman
  • Publisher:
  • ISBN: 9781590386910
  • Category : Book of Mormon
  • Languages : en
  • Pages : 80

Who?s Your Hero? volume 2 teaches how children ages 3 and up can be like Alma, Enos, and Helaman?s stripling warriors in their everyday lives. Full-color, fun illustrations will keep the attention of pre-readers. Volume 2 Book of Mormon stories include: ?Helaman?s Warriors Respect Their Parents,? ?Enos Sincerely Prays,? and ?Alma Apologizes.? Family home evening ideas and activities are also featured at the end of each story. Who?s Your Hero? is ideal for teaching children to love the Book of Mormon!?What I love is the simple values that are taught through this book in a way that my three-year-old son understands and is really able to apply them. I cannot wait for Volume 2 to come out!??Sara from the Internet?My seven-year-old reads it alone and my five-year-old always wants it read again and again. I can?t think of better heroes for them, and Bowman makes these familiar names and people come to life with everyday examples of how to apply their teachings to today?s life.??Dixie from the Internet


Show Me A Hero

Show Me A Hero

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  • Author: Lisa Belkin
  • Publisher: Back Bay Books
  • ISBN: 0316391409
  • Category : Political Science
  • Languages : en
  • Pages : 352

NOW AN HBO MINISERIES Not in my backyard -- that's the refrain commonly invoked by property owners who oppose unwanted development. Such words assume a special ferocity when the development in question is public housing. Lisa Belkin penetrates the prejudices, myths, and heated emotions stirred by the most recent trend in public housing as she re-creates a landmark case in riveting detail, showing how a proposal to build scattered-site public housing in middle-class neighborhoods nearly destroyed an entire city and forever changed the lives of many of its citizens. -- Public housing projects are being torn down throughout the United States. What will take their place? Show Me a Hero explores the answer. -- An important and compelling work of narrative nonfiction in the tradition of J. Anthony Lukas's Common Ground. -- A sweeping yet intimate group portrait that assesses the effects of public policy on individual human lives.


You Are a Miserable Excuse for a Hero!

You Are a Miserable Excuse for a Hero!

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  • Author: Bob Powers
  • Publisher: St. Martin's Griffin
  • ISBN: 1429986506
  • Category : Humor
  • Languages : en
  • Pages : 244

Why Do All the Nice Girls End Up Getting Kidnapped and Held for Ransom? In this book, YOU, the reader, are a thirtysomething part-time actor/full-time waiter suddenly caught up in a kidnapping. Julia, the girl you went out with last night, has been TAKEN HOSTAGE. What will you do? Will you go to the police and ask for help? Will you burst into the hideout, killing everyone in sight, then tell Julia that she shouldn't misinterpret this as some sort of big commitment? Or will you unplug your phone and just get really, really drunk? The choice is yours! You awake to the sound of the phone ringing. "Hello?" You hear a man's voice. It is muffled. "We've got Julia." "Wait, what do you mean?" "We have kidnapped your girlfriend. If you ever want to see her again---" "Whoa, she's not my girlfriend," you say. "I just met her. I mean, I had a good time with her and all, but I wanna take it slow with this one, I think." "We understand," the voice says. "But she's new to the city, and presently, you're all she has. Give us fifty thousand dollars by tomorrow or we'll blow her head off." If you want to go and ask your parents if you can borrow fifty thousand dollars, go to page 173. If you want to have sex with your ex-girlfriend, consider getting back together with her, then think better of it, go to page 183. BE VERY CAREFUL! You're directing the story and the CHOICES you make can result in MURDER, GRADUATE SCHOOL ENROLLMENT, TORTURE, MARRIAGE, POST-APOCALYPTIC SLAVERY, UNWANTED PREGNANCY, even TEMPING! It's YOUR STORY and YOUR LIFE. All you've got to do is decide which page you want to turn to. JUST MAKE A CHOICE!


The Hero: Book Two

The Hero: Book Two

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  • Author: David Rubin
  • Publisher: Dark Horse Comics
  • ISBN: 1616557915
  • Category : Comics & Graphic Novels
  • Languages : en
  • Pages : 286

In ancient Greece the first superhero was born. Heracles, the son of Zeus, came into the world with strength, charm, and a fighting spirit. The Hero Book Two continues David Rubín's epic tale of Heracles in a postmodern look at the Twelve Labors and the champion's fateful doom. The story delves deep into his life, revealing those who would wish him harm on his meteoric rise to stardom, his tumultuous love affairs, and his incredibly heroic feats. Rubín's eclectic style will change the way you look at one of the most important Greek myths.


Hero on a Mission

Hero on a Mission

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  • Author: Donald Miller
  • Publisher: HarperCollins Leadership
  • ISBN: 1400228026
  • Category : Business & Economics
  • Languages : en
  • Pages : 225

New York Times bestselling author Donald Miller shares the plan that led him to turn his life around. This actionable guide will teach you how to do the same through journaling prompts and goal-planning exercises. There are four characters in every story: The victim, the villain, the hero, and the guide. These four characters live inside us. If we play the victim, we’re doomed to fail. If we play the villain, we will not create genuine bonds. But if we play the hero or guide, our lives will flourish. The hard part is being self-aware enough to know which character we are playing. In this book, bestselling author Donald Miller uses his own experiences to help you recognize if the character you are currently surfacing is helping you experience a life of meaning. He breaks down the transformational, yet practical, plan that took him from slowly giving up to rapidly gaining a new perspective of his own life’s beauty and meaning, igniting his motivation, passion, and productivity, so you can do the same. In Hero on a Mission, Donald’s lessons will teach you how to: Discover when you are playing the victim and villain. Create a simple life plan that will bring clarity and meaning to your goals ahead. Take control of your life by choosing to be the hero in your story. Cultivate a sense of creativity about what your life can be. Move beyond just being productive to experiencing a deep sense of meaning. Donald will help you identify the many chances you have of being the hero in your life, and the times when you are falling into the trap of becoming the victim. Hero on a Mission will guide you in developing a unique plan that will speak to the challenges you currently face so you can find the fulfillment you have been searching for in your life and work.


Be Your Own Hero

Be Your Own Hero

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  • Author: Lisa King
  • Publisher: National Center for Youth Issues
  • ISBN: 1953945317
  • Category : Juvenile Fiction
  • Languages : en
  • Pages : 33

Help Kids Discover Their Own Inner Hero We often teach children that heroes are famous because of something they did, but it's just as important to teach them that heroes are remembered for who they are. In Be Your Own Hero, Lisa King reveals what it takes to be a real-life hero. And it has a whole lot more to do with character and kindness than anything else! Being a hero takes having the courage to believe in yourself, overcome obstacles, and make the world a better - and brighter - place for everyone around you. And the good news is, we all can do that! It's Hero Week at school, and Quinn Wilson can hardly contain her excitement! Each day, her class will meet a real-life hero, and on Friday they get to dress up as their favorite hero from the past or present. Every other kid in the class knows who they want to be, except for Quinn! There are so many heroes she looks up to! How can she choose just one? But when Quinn's teacher, Mr. Finley, teaches the class some important truths about heroes, Quinn discovers something unexpected. In her search to find a hero in someone else, she actually finds the hero in herself!