Teachers, principals, school administrators, even school support staff know that it "takes a village to educate a child". Unfortunately, educators, parents and tax payers are often on different sides of issues, and work at cross purposes. Teachers get frustrated and stressed, and parents get angry, upset, and often aggressive and hostile towards school staff, often because they care so much. In this practical and hands-on book, teachers, administrators and school staff can learn to deal with even the most difficult parents, even those who are insulting and challenging. You'll learn over 100 hands-on, practical tactics to: Take control of difficult conversations with parents Maintain your own self-control when interacting with upset, and even abusive parents and members of the community. Reduce the time and stress involved in dealing with uncooperative parents. Apply the Psychology of anger, and basic psycholinguistic elements to establish rapport and bridges when conflict happens. Apply basic principles of Jiu_Jitsu and Aidido to difficult conversations. Stop verbal abuse cold, while maintaining a professional demeanor and focusing on the welfare of the student. Handle non-verbal intimidation tactics smoothly and safely. Set limits and apply them to difficult interactions when the gentler methods of verbal self-defense fail. Ideal for teaching staff, but also school principals, school superintendents and school board officials -- anyone who deals directly with parents and community members. Included is a special chapter for principals and administrators with tactics to use to support teachers and staff in building bridges with the community, rate payers, and parents.