The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.

  • Format: Paperback | 209 pages
  • Dimensions: 183 x 234 x 13mm | 402g
  • Publication date: 19 May 2011
  • Publisher: McGraw-Hill Education - Europe
  • Imprint: McGraw-Hill Publishing Co.
  • Publication City/Country: London, United Kingdom
  • Language: English
  • Edition Statement: UK ed.
  • ISBN13: 9780077114763
  • Bestsellers rank: 242,476

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