The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

  • Format: Paperback | 224 pages
  • Dimensions: 188 x 234 x 13mm | 398g
  • Publication date: 16 Oct 1998
  • Publisher: McGraw-Hill Education - Europe
  • Imprint: McGraw-Hill Professional
  • Publication City/Country: New York, NY, United States
  • Language: English
  • Illustrations note: w. num. ills.
  • ISBN10: 0070779740
  • ISBN13: 9780070779747
  • Bestsellers rank: 393,416

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